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Question: Brand new iWatch series 3 fresh from box when reached home has a vertical graphic line on screen

My wife’s brand new iWatch series 3 never worn yet has a vertical graphic line on screen

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If you are referring to physical damage that was already on a brand new Apple Watch upon opening the box, then I suggest that you contact wherever you purchased it from (whether Apple or an Apple Authorised Reseller) to arrange for it to be exchanged.


If you are referring to content that is displayed on the screen, then check whether the Apple Watch can be set up successfully by following the instructions here:


Set up your Apple Watch - Apple Support


If the issue persists or you are concerned about a hardware defect, then I again suggest returning it to the seller for replacement.


If you would prefer to discuss the issue with Apple Support or an Apple Authorised Service Provider under the terms of Apple's warranty, then follow the instructions here:



I'm afraid that no-one here can assist you directly. You are not talking to Apple here - this is a user-based technical support community.

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Nov 12, 2017 6:03 AM in response to lapdrn In response to lapdrn

Hi


If you are referring to physical damage that was already on a brand new Apple Watch upon opening the box, then I suggest that you contact wherever you purchased it from (whether Apple or an Apple Authorised Reseller) to arrange for it to be exchanged.


If you are referring to content that is displayed on the screen, then check whether the Apple Watch can be set up successfully by following the instructions here:


Set up your Apple Watch - Apple Support


If the issue persists or you are concerned about a hardware defect, then I again suggest returning it to the seller for replacement.


If you would prefer to discuss the issue with Apple Support or an Apple Authorised Service Provider under the terms of Apple's warranty, then follow the instructions here:



I'm afraid that no-one here can assist you directly. You are not talking to Apple here - this is a user-based technical support community.

Nov 12, 2017 6:03 AM

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Nov 12, 2017 8:18 AM in response to Jonathan UK In response to Jonathan UK

We bought it at Apple store in Las Vegas. When we opened it you won’t notice it because of bright lights at the store. But on dimmer light you can see it clearly. I tried it again today under the brighter light didn’t see the graphic vertical line right side of Apple logo but on dimmer lights it’s so prevalent. Hope future buyers should check their iWatch on dimmer lights.

Nov 12, 2017 8:18 AM

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Question: Brand new iWatch series 3 fresh from box when reached home has a vertical graphic line on screen