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Brand new iWatch series 3 fresh from box when reached home has a vertical graphic line on screen

My wife’s brand new iWatch series 3 never worn yet has a vertical graphic line on screen

Posted on Nov 11, 2017 8:58 PM

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Posted on Nov 12, 2017 6:03 AM

Hi


If you are referring to physical damage that was already on a brand new Apple Watch upon opening the box, then I suggest that you contact wherever you purchased it from (whether Apple or an Apple Authorised Reseller) to arrange for it to be exchanged.


If you are referring to content that is displayed on the screen, then check whether the Apple Watch can be set up successfully by following the instructions here:


Set up your Apple Watch - Apple Support


If the issue persists or you are concerned about a hardware defect, then I again suggest returning it to the seller for replacement.


If you would prefer to discuss the issue with Apple Support or an Apple Authorised Service Provider under the terms of Apple's warranty, then follow the instructions here:



I'm afraid that no-one here can assist you directly. You are not talking to Apple here - this is a user-based technical support community.

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Brand new iWatch series 3 fresh from box when reached home has a vertical graphic line on screen

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