iOS 11 iPad mini 2 cellular stopped working, broke.

Question

iOS 11 iPad mini 2 cellular stopped working, broke.

Using iPad Mini 2 cellular. Verizon data used to work great consistently until upgrading to iOS 11. Now it consistently indicates 1x, 3G, or worse. If i pop the cellular chip out and put it in an iPad Pro cellular, the Pro connects LTE fine, same location where the mini 2 cannot connect.

Just tested iOS 11.1.1

Reset network settings, still doesn’t work.

Anyone else experiencing this problem with the mini 2 cellular?

Is it possible to downgrade back to iOS 10?

My mini 2 can now only get LTE in specific locations within near proximity to cellular access points.

iOS 11.1

Posted on Nov 11, 2017 10:39 PM

Reply

Answer 1

rose_10

Community Specialist

Nov 12, 2017 1:03 PM in response to Camino fan 2010

Hi, Camino fan 2010,

Thanks for being a part of the Apple Support Communities. From your post, I understand that you are having trouble with the cellular connectivity of your iPad mini 2 Wi-Fi + Cellular. Specifically, while you connect to 1x or 3G without trouble, you are having issues with the iPad finding, connecting, and maintaining LTE service. I'm happy to help!

I see you have already tried two great steps; removing the SIM and resetting network settings are both outlined in the following article, that addresses your issue: If you see No Service or Searching on your iPhone or iPad - Apple Support . Even though the title isn't exactly the same issue you have, the steps to troubleshoot both are the same. Since you've already done at least two of the steps detailed in that article, my recommendation is to make sure you complete all of the other steps as well.

Cheers.

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Answer 2

Nov 14, 2017 11:55 AM in response to rose_10

nope it indicated 1x and 3G, but would not work.. magically today it seems to be working.. after having a phone discussion with Verizon where i reduced my alloted data limit and subscription price.. now it indicates LTE and is working..

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Answer 3

Leanne_68

Community Specialist

Nov 21, 2017 1:37 PM in response to Camino fan 2010

Hey, Camino fan 2010,

We definitely didn't want to hear that you are experiencing service issues again.

Since you are having trouble again, I would recommend reaching out to Apple Support for additional assistance. You can do that here: Contact Apple Support .

Have a great day!

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Answer 4

Jan 25, 2018 11:12 PM in response to Camino fan 2010

if you have a similar issue please let Apple know using their feedback site.

Product Feedback - Apple

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Answer 5

Nov 27, 2017 7:54 PM in response to Leanne_68

I reset the iPad Mini Retina to factory settings.. exhibits same problems..

spent 3 hours today with Verizon and Apple tech support.. recommendation was to Reset the iPad to factory and restore from backup.. A heavy handed, time consuming endeavor without delivering any success..

I will just cancel my cellular subscription after the current period unless it magically starts to work again. possibly switch providers.. I’m not switching devices until a new Mini sized iPad becomes available..

I will turn on data feedback to Apple for the remainder of my cellular plan’s period.

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Answer 6

Dec 2, 2017 11:56 AM in response to Camino fan 2010

seems to be fixed as of Friday.. nothing changed on my iPad.. carrier version still at 30.0.. worked in office all day Friday and at home.. still working today, Saturday.. still have yet to give it a road test..

i have not seem 1x or 3G appear since Thursday.. solid LTE, granted 2 or 3 bars indoors..

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Answer 7

Dec 3, 2017 8:05 PM in response to Camino fan 2010

Sunday update..

passes road test too.. solid LTE, 3 or 4 bars, constantly.

new problem though iOS 11.2 is just released today and I‘m afraid to install it for fear of losing Verizon LTE for another two weeks. Apple and Verizon have lost my confidence in their ability to provide updates for this “supported” device...

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Answer 8

Dec 6, 2017 10:04 AM in response to Camino fan 2010

problem has resurfaced just now.. i have not yet updated to iOS 11.2.

i’m now thinking this is entirely a Verizon problem.

fortunately i’m being offered a carrier update at this time too.

might as well update to iOS 11.2 and the new carrier update since i’m experiencing the cellular data problem and i’m still at 11.1.2 (carrier v 30.0).

fingers crossed.

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Answer 9

Jan 25, 2018 11:14 PM in response to Camino fan 2010

still not working..

i feel like “iOS 11 intentionally reduced functionality” is at play here.

i feel like iOS 11 simply needlessly reduces the maximum broadcast signal strength of my iPad.

i feel like this is planned obsolescence, or managed neglect (and not very eco friendly).

i’m not experiencing any reduced battery strength just cellular broadcast capability.

wish i could revert back to iOS 10.

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Answer 10

Jan 5, 2018 11:46 AM in response to Camino fan 2010

waiting to hear if a reduced price battery replacement plan is being offered to iPad Mini 2 people... ?

$200 is the current price.. too steep just to discover if it would fix this problem.. I think iOS 11 should be fixed to disable these supposed "battery conservation" features. Let us discover our battery problems ourselves instead of trying to mask the issue with slowdown and broadcast strength reduction "features".

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