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Question: mail deletes when inbox is opened

When I open my mail inbox the messages delete forever. I can't find them in any of my mail boxes.

MacBook Pro (13-inch, 2017, 2 TBT3), macOS High Sierra (10.13.1)

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Who is your email provider? When this issue occurs, are you using the Mail app or a web browser to access that email provider?

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Nov 12, 2017 10:51 AM in response to samsung2015 In response to samsung2015

... and if you access your CenturyLink email account using a web browser, do the messages disappear there as well? Also is your CenturyLink account a POP or IMAP account? Do you access it from other devices as well?

Nov 12, 2017 10:51 AM

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Nov 12, 2017 11:20 AM in response to samsung2015 In response to samsung2015

Ok, I'm glad you got it working.


FYI. A POP account allows the first email client that accesses it to download all of the messages from the server. If you try accessing with another client immediately after that, it would find all of the messages "missing." You can avoid this behavior by switching to an IMAP account if CenturyLink provides one.

Nov 12, 2017 11:20 AM

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Question: mail deletes when inbox is opened