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Question: I tried to update an iphone5s to iOS 11.1.1 and I can’t get into the phone.

I tried to update my mothers iPhone 5s. Once the update was complete, her phone said to hit the home screen to finish the set up. It told me to input her Apple ID which it then said she was locked out. (No explanation why) so I went on through the computer, changed her password, security settings etc. And it still wouldn’t let me in.. then it started getting to the next screens where you set up your passcode etc. And agree to the terms. Once I hit accept it would say “setting up” then “could not sign in” would pop up and throw me back out of the phone.


I tried to restore backup. Took forever then failed. Then I tried to reset the phone, took forever and failed again. I have no idea what to do here.


I ended up having to send her home without a working phone which I do not like.


Thank you for any help.

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User profile for user: Schaus11

Question: I tried to update an iphone5s to iOS 11.1.1 and I can’t get into the phone.