iphone 7 locked up. wont shut down

Force restart method depends on iPhone model:

• On an iPhone X, iPhone 8, or iPhone 8 Plus: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the Apple logo.
• On an iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo.
• On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Home and the Top (or Side) buttons for at least 10 seconds, until you see the Apple logo.

Regards

Giulio

Try a forced restart: Press and hold the power button and then press and hold the volume down button for almost 10-15 seconds, untill the Apple Logo appears.

Regards

Giulio

The first thing to try is a forced restart.

Glad it helped.

Giulio

Hi Proust,

I'm having a similar issue.

Iphone won't shut down even when using the forced restart method. ANy suggestions?

I cannot open any apps, hoping a restart will solve this.