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Question: My iPhone 5s is showing error 9 while updating and restoring on itunes

My iphone suddenly got hang and it was stuck on the apple logo I watch yt video and got a suggestion of restoring and updating from iTunes while I was updating on my MacBook it showing error 9. Repeatedly I tried it showed the same error. I tried w other usb once it showed error 4013.. I went to a local repair shop he told me there is 50% chances of my phone getting repaired and 50% chance of getting closed I told him to carry on.. after sometimes he said it not working.. and suggested me to visit a apple store..and now it is completely close.. first it was showing the apple logo and was stuck on the recovery mode.. I am very tensed about it.. please someone help me out.. and how much will it cost.. I’m from Mumbai India..😔

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If you see error 9, 4005, 4013, or 4014 when you restore your iOS device

When you try to update or restore your iPhone, iPad, or iPod touch, you might see one of these messages in iTunes.

Try to update your iOS device again

If your iOS device disconnects during the update or restore or if iTunes couldn't tell the device to restore, you might see one of these messages:

  • The iPhone [device name] could not be restored. An unknown error occurred (9).
  • The iPhone [device name] could not be restored. An unknown error occurred (4005).
  • The iPhone [device name] could not be restored. An unknown error occurred (4013).
  • The iPhone [device name] could not be restored. An unknown error occurred (4014).

Try these steps:

  1. Install the latest version of iTunes.
  2. Force your device to restart:
    • On an iPhone X, iPhone 8, or iPhone 8 Plus: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the Apple logo.
    • On an iPhone 7 or iPhone 7 Plus, press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo.
    • On iPhone 6s and earlier, iPad, or iPod touch, press and hold both the Home and Top (or Side) buttons for at least 10 seconds, until you see the Apple logo.
  3. Connect your device to your computer using a USB cable.
  4. When iTunes asks you to update or restore, click Update (not Restore) to reinstall iOS and keep your personal data.

If you still need help, try these steps

If you can update, but your device starts up in recovery mode, follow the steps above again. On step 4, choose Restore instead of Update. After the restore completes, you need to set up your device from a backup.

If you continue to see an error during the update:

  1. Check for updates to your Mac or PC. If you restart your computer for an update, check for updates again after you restart.
  2. Try to restore your device using another USB cable.
  3. Try to restore your device on another computer.

If you continue to see error 9, 4005, 4013, or 4014 when you try to restore your iPhone, iPad, or iPod touch, contact us.

Learn more about other update and restore errors.

Published Date: Nov 2, 2017

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Question marked as Apple Recommended

Nov 12, 2017 8:54 AM in response to Anaa401 In response to Anaa401

If you see error 9, 4005, 4013, or 4014 when you restore your iOS device

When you try to update or restore your iPhone, iPad, or iPod touch, you might see one of these messages in iTunes.

Try to update your iOS device again

If your iOS device disconnects during the update or restore or if iTunes couldn't tell the device to restore, you might see one of these messages:

  • The iPhone [device name] could not be restored. An unknown error occurred (9).
  • The iPhone [device name] could not be restored. An unknown error occurred (4005).
  • The iPhone [device name] could not be restored. An unknown error occurred (4013).
  • The iPhone [device name] could not be restored. An unknown error occurred (4014).

Try these steps:

  1. Install the latest version of iTunes.
  2. Force your device to restart:
    • On an iPhone X, iPhone 8, or iPhone 8 Plus: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the Apple logo.
    • On an iPhone 7 or iPhone 7 Plus, press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo.
    • On iPhone 6s and earlier, iPad, or iPod touch, press and hold both the Home and Top (or Side) buttons for at least 10 seconds, until you see the Apple logo.
  3. Connect your device to your computer using a USB cable.
  4. When iTunes asks you to update or restore, click Update (not Restore) to reinstall iOS and keep your personal data.

If you still need help, try these steps

If you can update, but your device starts up in recovery mode, follow the steps above again. On step 4, choose Restore instead of Update. After the restore completes, you need to set up your device from a backup.

If you continue to see an error during the update:

  1. Check for updates to your Mac or PC. If you restart your computer for an update, check for updates again after you restart.
  2. Try to restore your device using another USB cable.
  3. Try to restore your device on another computer.

If you continue to see error 9, 4005, 4013, or 4014 when you try to restore your iPhone, iPad, or iPod touch, contact us.

Learn more about other update and restore errors.

Published Date: Nov 2, 2017

Nov 12, 2017 8:54 AM

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Question: My iPhone 5s is showing error 9 while updating and restoring on itunes