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Question: Apple iD Disabled and iCloud Activation Lock

I have a problem with the Apple Id! After updating my iPhone, I had iCloud Lock. I tried to enter the Apple Id, after that my Apple Id was deactivated 😢. I do not have access to this mail, I forgot my security questions, but I remember the birth date.

iPhone 5, iOS 10.2

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Nov 12, 2017 7:52 AM in response to MrLeonard58 In response to MrLeonard58

You will most likely need the original purchase receipt.


If necessary, there is a contact link.


Apple ID Support


Apple ID Support (2)


Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. If you need to talk to them, ask them if they will do a Skype or FaceTime with you.


Apple Support using Twitter


or


Take the device, the original purchase receipt, and a photo ID to the nearest Apple Store.

Nov 12, 2017 7:52 AM

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Nov 12, 2017 8:01 AM in response to MrLeonard58 In response to MrLeonard58

MrLeonard58 wrote:


I don't have purchase receipt. Because i live in Russia and I bought from a friend he went to buy himself an iPhone and me when he had not yet come out in Russia

If you cannot locate the original owner of the device, then you will not be able to remove the Activation Lock on the device, making the device essentially useless to you. If that is the case, consider recycling it via Apple's recycling program -- Renew and Recycling - Apple.

Nov 12, 2017 8:01 AM

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Question: Apple iD Disabled and iCloud Activation Lock