iMac 201 continually restarts after upgrading to High Sierra

Question

Level 1

26 points

iMac 201 continually restarts after upgrading to High Sierra

My 2010 iMac, with 12gb Ram is continually restarting after I upgraded to High Sierra. At times it will emit very loud beeps and then shut down, other times there is no warning beep, it just shuts down and restarts. It does this while in sleep mode and at times after it has been sleeping for 5-6 hours with the warning beep loud enough to awaken me in the other end of the house and it will do it when not in sleep mode but not in use either.

iMac, macOS Sierra (10.12)

Posted on Nov 12, 2017 8:16 AM

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Answer 1

hawghead Author

Level 1

26 points

Nov 12, 2017 10:54 AM in response to rkaufmann87

Here it is but from what I am seeing there are numerous people having the same issue since upgrading to High Sierra.

EtreCheck version: 3.4.6 (460)

Report generated 2017-11-12 13:51:33

Download EtreCheck from https://etrecheck.com

Runtime: 1:58

Performance: Excellent

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Problem: Computer is restarting

Hardware Information: ⓘ

iMac (21.5-inch, Mid 2010)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac11,2

1 3.2 GHz Intel Core i3 (i3) CPU: 2-core

12 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1333 MHz ok

BANK 1/DIMM0

4 GB DDR3 1333 MHz ok

BANK 0/DIMM1

2 GB DDR3 1333 MHz ok

BANK 1/DIMM1

2 GB DDR3 1333 MHz ok

Handoff/Airdrop2: not supported

Wireless: en1: 802.11 a/b/g/n

iCloud Quota: 3.81 GB available

Video Information: ⓘ

ATI Radeon HD 5670 - VRAM: 512 MB

iMac 1920 x 1080

Disk Information: ⓘ

WDC WD1001FALS-40Y6A0 disk0: (1 TB) (Rotational)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk0s2) <not mounted> [CoreStorage Container]: 999.35 GB

Recovery HD (disk0s3 - HFS+) <not mounted> [Recovery]: 650 MB

PIONEER DVD-RW DVRTS09 ()

USB Information: ⓘ

USB20Bus

hub_device

Seagate FreeAgent Pro

FreeAgent Pro disk2: (500.11 GB)

EFI (disk2s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

Seagate Backup 2415 (disk2s2 - Journaled HFS+) /Volumes/Seagate Backup 2415 : 499.76 GB (134.26 GB free)

Apple Internal Memory Card Reader

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

USB20Bus

hub_device

USB 2.0 Hub [MTT]

Fitbit Inc. Fitbit Base Station

Macally Peripherals Macally MKEYE/MKEYX USB Keyboard

Apple Computer, Inc. IR Receiver

Apple Inc. Built-in iSight

Virtual disks: ⓘ

Macintosh HD (disk1 - Journaled HFS+) / [Startup]: 998.97 GB (891.97 GB free)

Encrypted AES-XTS (Unlocked)

Physical disk: disk0s2 999.35 GB Online

System Software: ⓘ

macOS High Sierra 10.13.1 (17B48) - Time since boot: about 3 hours

Gatekeeper: ⓘ

Mac App Store and identified developers

Kernel Extensions: ⓘ

/Library/Extensions

[loaded] com.globaldelight.driver.Boom2Device (1.2 - SDK 10.10) [Lookup]

[loaded] com.globaldelight.driver.BoomDevice (1.4 - SDK 10.10) [Lookup]

/System/Library/Extensions

[not loaded] com.leapfrog.driver.LfConnectDriver (1.8.1 - SDK 10.7) [Lookup]

[not loaded] com.sony.driver.prs (1.0.1d1) [Lookup]

[not loaded] com.sony.driver.prs2 (1.0.2d1) [Lookup]

System Launch Agents: ⓘ

[not loaded] 8 Apple tasks

[loaded] 168 Apple tasks

[running] 112 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 36 Apple tasks

[loaded] 182 Apple tasks

[running] 113 Apple tasks

Launch Agents: ⓘ

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-01-10) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-27) [Lookup]

[not loaded] com.oracle.java.Java-Updater.plist (? 0 ? - installed (null)) [Lookup]

[not loaded] com.sony.ReaderLibrary.RunReaderLibrary.plist (Shell Script e3bfdacf - installed 2010-07-13) [Lookup]

Launch Daemons: ⓘ

[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-10) [Lookup]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-10) [Lookup]

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 564efddb - installed 2017-10-20) [Lookup]

[not loaded] com.apple.installer.cleanupinstaller.plist (? 1963bf56 0 - installed 2017-11-07)

[running] com.fitbit.galileod.plist (Fitbit, Inc. - installed 2017-09-25) [Lookup]

[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-10-13) [Lookup]

[not loaded] com.oracle.java.Helper-Tool.plist (? 0 ? - installed (null)) [Lookup]

User Login Items: ⓘ

AdobeResourceSynchronizer Application

(/Applications/Adobe Acrobat Reader DC.app/Contents/Helpers/AdobeResourceSynchronizer.app)

Fitbit Connect Application

(/Applications/Fitbit Connect.app)

Reader Library Launcher Application

(/Library/Reader Library/Reader Library Launcher.app)

Fitbit Connect Menubar Helper Application (Fitbit, Inc. - installed 2017-10-06)

(/Applications/Fitbit Connect.app/Contents/MacOS/Fitbit Connect Menubar Helper.app)

Flux Application

(/Applications/Flux.app)

Boom2Daemon SMLoginItem - Hidden (Apple, Inc. - installed 2017-10-01)

(/Applications/Boom 2.app/Contents/Library/LoginItems/Boom2Daemon.app)

TuneUpHelper SMLoginItem - Hidden (? 0 - installed 2015-01-15)

(/Applications/TuneUp.app/Contents/Library/LoginItems/TuneUpHelper.app)

Internet Plug-ins: ⓘ

Flip4Mac WMV Plugin: 3.3.8.1 (installed 2016-10-26) [Lookup]

FlashPlayer-10.6: 27.0.0.183 (installed 2017-10-25) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-10-25)

AdobePDFViewerNPAPI: 17.012.20098 (installed 2017-08-30) [Lookup]

AdobePDFViewer: 17.012.20098 (installed 2017-08-30) [Lookup]

Flash Player: 27.0.0.183 (installed 2017-10-25) [Lookup]

CitrixICAClientPlugIn: 11.2.0 (installed 2010-08-23) [Lookup]

Silverlight: 5.1.50901.0 (installed 2017-01-04) [Lookup]

DirectorShockwave: 11.6.0r626 (installed 2011-06-10) [Lookup]

iPhotoPhotocast: 7.0 (installed 2013-04-20)

Safari Extensions: ⓘ

[not loaded] AppaRajah - Aparajita Gillian - http://www.yahoo.com (installed 2015-09-09)

[enabled] Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (installed 2017-11-10)

[not loaded] Awesome Screenshot - Diigo - http://www.diigo.com/ (installed 2015-09-19)

[enabled] LastPass - LastPass - https://lastpass.com/ (installed 2017-10-18)

3rd Party Preference Panes: ⓘ

Citrix Online Plug-in (installed 2010-08-23) [Lookup]

Flash Player (installed 2017-10-20) [Lookup]

Flip4Mac WMV (installed 2016-10-26) [Lookup]

Time Machine: ⓘ

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 998.97 GB Disk used: 107.00 GB

Destinations:

Seagate Backup 2415 [Local]

Total size: 499.76 GB

Total number of backups: 165

Oldest backup: 2/4/15, 16:05

Last backup: 11/12/17, 13:26

Size of backup disk: Adequate

Backup size 499.76 GB > (Disk used 107.00 GB X 3)

Top Processes by CPU: ⓘ

14% mdworker

4% WindowServer

4% mds

3% coreaudiod

Top Processes by Memory: ⓘ

914 MB kernel_task

393 MB Safari

193 MB mds_stores

100 MB cfprefsd

96 MB Mail

Top Processes by Network Use: ⓘ

Input Output Process name

3 MB 36 KB mDNSResponder

273 KB 19 KB Mail

6 KB 11 KB apsd

7 KB 2 KB cloudd

1 KB 2 KB usbmuxd

Top Processes by Energy Use: ⓘ

9.34 coreaudiod

6.58 WindowServer

2.86 Boom 2

1.30 systemstats

Virtual Memory Information: ⓘ

8.41 GB Available RAM

4.80 GB Free RAM

3.59 GB Used RAM

3.61 GB Cached files

0 B Swap Used

Software installs (last 30 days): ⓘ

Adobe Flash Player: (installed 2017-10-16)

Adobe Flash Player: (installed 2017-10-25)

Install information may not be complete.

Diagnostics Events (last 3 days for minor events): ⓘ

2017-11-12 10:45:05 Last shutdown cause: -62 - System unresponsive

2017-11-12 08:02:42 com.apple.WebKit.Plugin.64 Crash [Open]

2017-11-10 09:30:21 com.apple.WebKit.WebContent High CPU use [Open] [Details]

Files deleted by EtreCheck: ⓘ

2017-11-12 13:47:39 - com.adobe.ARM.[...].plist - Unknown

Reply

Answer 2

skinz

Level 1

24 points

Nov 12, 2017 12:08 PM in response to hawghead

You can find those instructions here How to reinstall macOS - Apple Support

Reply

Answer 3

rkaufmann87

Level 10

140,856 points

Nov 12, 2017 9:28 AM in response to hawghead

Please post an EtreCheck report of your system and we can look for any obvious issues. Please click the link, download and run the app and then post the complete report it produces as your reply to this message.

Reply

Answer 4

rkaufmann87

Level 10

140,856 points

Nov 12, 2017 11:44 AM in response to hawghead

Nothing stands out other than having a lot of Internet Plugins, some likely are outdated and not used. Uninstall any that fit that description. Millions (including myself) have had zero issues with HS so although there may be a few, the likely reason is the system was unstable to begin with. What I'd recommend is resetting the PRAM and then restarting in the Recovery Partition and reinstalling Mac OS . Perhaps your install was corrupt.

Reply

Answer 5

rkaufmann87

Level 10

140,856 points

Nov 12, 2017 6:20 PM in response to hawghead

hawghead wrote:

Thanks. I will do the boom driver

Where can I find instructions on reinstalling? I have not reinstalled the macOS other than updating since I bought this Mac in 2011

Instructions were provided in my last post. Restart in the Recovery Partition (Command +R on restart) and install.

Reply

Answer 6

hawghead Author

Level 1

26 points

Nov 13, 2017 9:30 AM in response to rkaufmann87

OK, I reset the PRAM, uninstalled the Boom and reinstalled MacOS in the Recovery Mode. I will have to wait and see if this issue reoccurs now. I think I will leave the Boom device uninstalled at least for the time being in case it was the cause.

Reply

Answer 7

hawghead Author

Level 1

26 points

Nov 18, 2017 4:23 AM in response to hawghead

After reinstalling OS the system worked fine for several days. I reinstalled Boom2 and after one day the issue returned with extremely loud beeping and a shut down. I uninstalled Boom2, reset the PRAM and will see if it appears again. It seems the issue may be a compatibility problem with Mac HS and Boom2?

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