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Question:

Question: Macbook will not update, crash during reboot

Macbook Retina 2015, MacOS 10.13


My wife's Macbook will not update, seems to be getting hung up during the reboot. Crash report posted below. Anyone see anything here that I can remedy?



*** Panic Report ***

panic(cpu 0 caller 0xffffff7f9c3d30ae): nvme: "Fatal error occurred. ID=6711 ARG1=0x41 ARG2=0x40500 ARG3=0x0. FW Revision=5.844.01\n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/IONVMeFami ly/IONVMeFamily-356.1.4/IONVMeController.cpp:5262

Backtrace (CPU 0), Frame : Return Address

0xffffff912887ba30 : 0xffffff801946d366

0xffffff912887ba70 : 0xffffff8019598494

0xffffff912887bab0 : 0xffffff801958a429

0xffffff912887bb30 : 0xffffff801941f190

0xffffff912887bb50 : 0xffffff801946cd8c

0xffffff912887bc80 : 0xffffff801946cafc

0xffffff912887bce0 : 0xffffff7f9c3d30ae

0xffffff912887be30 : 0xffffff8019aa980c

0xffffff912887bea0 : 0xffffff8019aa9736

0xffffff912887bed0 : 0xffffff80194a6514

0xffffff912887bf40 : 0xffffff80194a6015

0xffffff912887bfa0 : 0xffffff801941c4f7

Kernel Extensions in backtrace:

com.apple.iokit.IONVMeFamily(2.1)[F395FDC7-2C80-3C8B-86A2-B6A1CF304385]@0xffffff 7f9c3c1000->0xffffff7f9c3fcfff

dependency: com.apple.driver.AppleMobileFileIntegrity(1.0.5)[E7A0455F-CB75-3470-9447-EFBBC3 E13D02]@0xffffff7f9a50d000

dependency: com.apple.iokit.IOPCIFamily(2.9)[DF1517A2-32C4-328E-9890-03E6C546604A]@0xffffff 7f99c94000

dependency: com.apple.driver.AppleEFINVRAM(2.1)[79C21A42-B04F-314F-BA88-F221F3D54094]@0xfff fff7f9a43a000

dependency: com.apple.iokit.IOStorageFamily(2.1)[0E8BC828-5A1E-3308-ADAB-1F4373F9402F]@0xff ffff7f99ed6000

dependency: com.apple.iokit.IOReportFamily(31)[D2F2FBDF-4EE4-38BA-99F5-B699F886F413]@0xffff ff7f9b3fa000


BSD process name corresponding to current thread: kernel_task


Mac OS version:

17A405


Kernel version:

Darwin Kernel Version 17.0.0: Thu Aug 24 21:48:19 PDT 2017; root:xnu-4570.1.46~2/RELEASE_X86_64

Kernel UUID: B84FDEFC-9081-35CE-8C51-25A9583AACDE

Kernel slide: 0x0000000019200000

Kernel text base: 0xffffff8019400000

__HIB
text base: 0xffffff8019300000

System model name: MacBook8,1 (Mac-BE0E8AC46FE800CC)


System uptime in nanoseconds: 85161655642

last loaded kext at 12223418358: com.paloaltonetworks.driver.kproc-ctrl 425 (addr 0xffffff7f9a0d0000, size 356352)

loaded kexts:

com.paloaltonetworks.driver.kproc-ctrl 425

com.symantec.ips.kext 7.5.1f140

com.symantec.nfm.kext 7.5.1f140

com.symantec.internetSecurity.kext 7.5.1f140

com.symantec.SymXIPS 8.1.0

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AGPM 110.23.24

com.apple.driver.ApplePlatformEnabler 2.7.0d0

com.apple.driver.X86PlatformShim 1.0.0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleUpstreamUserClient 3.6.4

com.apple.driver.AppleHDAHardwareConfigDriver 280.12

com.apple.driver.AppleHDA 280.12

com.apple.driver.AppleGraphicsDevicePolicy 3.16.19

com.apple.AGDCPluginDisplayMetrics 3.16.19

com.apple.driver.AppleHV 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 6.0.0f7

com.apple.driver.pmtelemetry 1

com.apple.driver.eficheck 1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AGDCBacklightControl 3.16.19

com.apple.driver.AppleIntelBDWGraphics 10.2.8

com.apple.driver.AppleLPC 3.1

com.apple.driver.AppleBacklight 170.10.1

com.apple.driver.AppleOSXWatchdog 1

com.apple.AVEBridge 1.0.0

com.apple.driver.AppleSMCLMU 211

com.apple.driver.AppleCameraInterface 6.01.2

com.apple.driver.AppleMCCSControl 1.5.3

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleFIVRDriver 4.1.0

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleIntelBDWGraphicsFramebuffer 10.2.8

com.apple.filesystems.apfs 748.1.47

com.apple.driver.AppleFileSystemDriver 3.0.1

com.apple.filesystems.hfs.kext 407.1.3

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.BootCache 40

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.driver.AppleTopCaseHIDEventDriver 127

com.apple.driver.AirPort.BrcmNIC 1200.25.1a1

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleACPIButtons 6.1

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 6.1

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 183

com.apple.security.TMSafetyNet 8

com.apple.security.quarantine 3

com.apple.IOBufferCopyEngineTest 1

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 280.12

com.apple.kext.OSvKernDSPLib 526

com.apple.driver.AppleGraphicsControl 3.16.19

com.apple.iokit.IOTimeSyncFamily 600.15

com.apple.iokit.IOBluetoothHostControllerUARTTransport 6.0.0f7

com.apple.iokit.IOBluetoothHostControllerTransport 6.0.0f7

com.apple.driver.AppleSSE 1.0

com.apple.driver.Apple16X50Serial 3.2

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.AppleGPUWrangler 3.16.19

com.apple.driver.AppleHDAController 280.12

com.apple.iokit.IOHDAFamily 280.12

com.apple.iokit.IOAudioFamily 206.5

com.apple.vecLib.kext 1.2.0

com.apple.iokit.IONDRVSupport 517.17

com.apple.driver.AppleSMBusController 1.0.18d1

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d8

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleIntelLpssUARTv0 3.0.60

com.apple.driver.AppleIntelLpssUARTCommon 3.0.60

com.apple.driver.AppleOnboardSerial 1.0

com.apple.iokit.IOSkywalkFamily 1

com.apple.iokit.IOSerialFamily 11

com.apple.AppleGraphicsDeviceControl 3.16.19

com.apple.iokit.IOAcceleratorFamily2 373

com.apple.iokit.IOGraphicsFamily 517.17

com.apple.iokit.IOSurface 209

com.apple.driver.AppleEffaceableStorage 1.0

com.apple.filesystems.hfs.encodings.kext 1

com.apple.driver.AppleActuatorDriver 1004.1

com.apple.driver.AppleHIDKeyboard 203

com.apple.driver.AppleHSBluetoothDriver 127

com.apple.driver.IOBluetoothHIDDriver 6.0.0f7

com.apple.iokit.IOBluetoothFamily 6.0.0f7

com.apple.driver.AppleMultitouchDriver 1004.1

com.apple.driver.AppleInputDeviceSupport 1000

com.apple.driver.AppleHSSPIHIDDriver 52

com.apple.driver.AppleXsanScheme 3

com.apple.iokit.IONVMeFamily 2.1.0

com.apple.iokit.IO80211Family 1200.12.2

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.3

com.apple.driver.corecapture 1.0.4

com.apple.driver.AppleHSSPISupport 52

com.apple.driver.AppleHPM 3.1.3

com.apple.iokit.IOThunderboltFamily 6.5.8

com.apple.driver.AppleIntelLpssSpiController 3.0.60

com.apple.driver.AppleIntelLpssI2CController 3.0.60

com.apple.driver.AppleIntelLpssDmac 3.0.60

com.apple.driver.AppleIntelLpssGspi 3.0.60

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.driver.AppleIntelLpssI2C 3.0.60

com.apple.driver.usb.AppleUSBXHCIPCI 1.2

com.apple.driver.usb.AppleUSBXHCI 1.2

com.apple.driver.AppleUSBHostMergeProperties 1.2

com.apple.driver.AppleEFINVRAM 2.1

com.apple.driver.AppleEFIRuntime 2.1

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.iokit.IOBufferCopyEngineFamily 1

com.apple.driver.DiskImages 480.1.2

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleUSBTDM 439

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.iokit.IOUSBMassStorageDriver 140

com.apple.iokit.IOSCSIBlockCommandsDevice 404

com.apple.iokit.IOSCSIArchitectureModelFamily 404

com.apple.iokit.IOStorageFamily 2.1

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.KernelRelayHost 1

com.apple.iokit.IOUSBHostFamily 1.2

com.apple.driver.usb.AppleUSBCommon 1.0

com.apple.driver.AppleBusPowerController 1.0

com.apple.driver.AppleSEPManager 1.0.1

com.apple.driver.IOSlaveProcessor 1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 6.1

com.apple.driver.AppleSMCRTC 1.0

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.Libm 1

com.apple.kec.corecrypto 1.0


EOF

Model: MacBook8,1, BootROM MB81.0168.B00, 2 processors, Intel Core M, 1.2 GHz, 8 GB, SMC 2.25f87

Graphics: Intel HD Graphics 5300, Intel HD Graphics 5300, Built-In

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E4350544D4C42522D4E5444

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E4350544D4C42522D4E5444

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x131), Broadcom BCM43xx 1.0 (7.77.37.0.1a1)

Bluetooth: Version 6.0.0f7, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

USB Device: USB 3.0 Bus

Thunderbolt Bus:

MacBook, macOS High Sierra (10.13.1), Wife's

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Nov 12, 2017 9:15 AM in response to Billy2025 In response to Billy2025

The last item that loaded before the crash was a network driver. However, this may not be the issue.


At this point, I suggest that you try resetting the notebook's NVRAM. If this doesn't resolve the issue, you may need to use Recovery mode to reinstall the OS. Please post back your results.


Ref: How to reset NVRAM on your Mac - Apple Support

Nov 12, 2017 9:15 AM

Reply Helpful

Nov 12, 2017 9:16 AM in response to Billy2025 In response to Billy2025

You would need to uninstall the Norton software and depending on your Norton product, follow the steps in one of the following sections:

Uninstall Norton Security for Mac



  1. In the Applications

    folder, double-click Norton Security.
  2. On the menu bar, next to the Apple icon, click Norton Security

    , and then select Uninstall Norton Security.

    You need to be in the Norton Security application window to get the menu options.

  3. In the Uninstall Norton Security

    confirmation window, click Uninstall.
  4. Type your Administrator account name and password, and then click Install Helper

    .
  5. In the uninstaller window, click Restart Now

    .

Uninstall Norton AntiVirus for Mac or

Norton Internet Security for Mac

  1. In the Applications

    folder, open the Symantec Solutions folder, and then double-click Symantec Uninstaller.
  2. In the Uninstall Symantec Products

    window, select the check box next to the Norton applications that you want to uninstall.
  3. Click Uninstall

    .
  4. Confirm that you want to delete the product.

  5. In the Authenticate

    window, type your administrator account password, and then click Ok.
  6. In the window that displays the list of deleted items, click Close

    .
  7. Click Restart

    .

Nov 12, 2017 9:16 AM

Reply Helpful

Nov 12, 2017 3:05 PM in response to Dr.Mac. In response to Dr.Mac.

I reset the NVRAM


I uninstalled Norton Security


I also uninstalled Palo Alto Networks Traps


Still not able to install update and the below the updated Crash Report. I will reinstall MacOS if nothing stands out here. Thank you




Sun Nov 12 15:00:00 2017


*** Panic Report ***

panic(cpu 2 caller 0xffffff7f87d360ae): nvme: "Fatal error occurred. ID=6711 ARG1=0x1 ARG2=0x500 ARG3=0x0. FW Revision=5.844.01\n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/IONVMeFami ly/IONVMeFamily-356.1.4/IONVMeController.cpp:5262

Backtrace (CPU 2), Frame : Return Address

0xffffff9138483a30 : 0xffffff8004e6d366

0xffffff9138483a70 : 0xffffff8004f98494

0xffffff9138483ab0 : 0xffffff8004f8a429

0xffffff9138483b30 : 0xffffff8004e1f190

0xffffff9138483b50 : 0xffffff8004e6cd8c

0xffffff9138483c80 : 0xffffff8004e6cafc

0xffffff9138483ce0 : 0xffffff7f87d360ae

0xffffff9138483e30 : 0xffffff80054a980c

0xffffff9138483ea0 : 0xffffff80054a9736

0xffffff9138483ed0 : 0xffffff8004ea6514

0xffffff9138483f40 : 0xffffff8004ea6015

0xffffff9138483fa0 : 0xffffff8004e1c4f7

Kernel Extensions in backtrace:

com.apple.iokit.IONVMeFamily(2.1)[F395FDC7-2C80-3C8B-86A2-B6A1CF304385]@0xffffff 7f87d24000->0xffffff7f87d5ffff

dependency: com.apple.driver.AppleMobileFileIntegrity(1.0.5)[E7A0455F-CB75-3470-9447-EFBBC3 E13D02]@0xffffff7f85de7000

dependency: com.apple.iokit.IOPCIFamily(2.9)[DF1517A2-32C4-328E-9890-03E6C546604A]@0xffffff 7f85694000

dependency: com.apple.driver.AppleEFINVRAM(2.1)[79C21A42-B04F-314F-BA88-F221F3D54094]@0xfff fff7f85d14000

dependency: com.apple.iokit.IOStorageFamily(2.1)[0E8BC828-5A1E-3308-ADAB-1F4373F9402F]@0xff ffff7f85846000

dependency: com.apple.iokit.IOReportFamily(31)[D2F2FBDF-4EE4-38BA-99F5-B699F886F413]@0xffff ff7f86ce5000


BSD process name corresponding to current thread: kernel_task


Mac OS version:

17A405


Kernel version:

Darwin Kernel Version 17.0.0: Thu Aug 24 21:48:19 PDT 2017; root:xnu-4570.1.46~2/RELEASE_X86_64

Kernel UUID: B84FDEFC-9081-35CE-8C51-25A9583AACDE

Kernel slide: 0x0000000004c00000

Kernel text base: 0xffffff8004e00000

__HIB
text base: 0xffffff8004d00000

System model name: MacBook8,1 (Mac-BE0E8AC46FE800CC)


System uptime in nanoseconds: 113844008887

last loaded kext at 12150853725: com.apple.driver.AudioAUUC 1.70 (addr 0xffffff7f87fcd000, size 32768)

loaded kexts:

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AGPM 110.23.24

com.apple.driver.ApplePlatformEnabler 2.7.0d0

com.apple.driver.X86PlatformShim 1.0.0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleUpstreamUserClient 3.6.4

com.apple.driver.AppleHDAHardwareConfigDriver 280.12

com.apple.driver.AppleHDA 280.12

com.apple.driver.AppleGraphicsDevicePolicy 3.16.19

com.apple.AGDCPluginDisplayMetrics 3.16.19

com.apple.driver.AppleHV 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.driver.AGDCBacklightControl 3.16.19

com.apple.iokit.IOBluetoothSerialManager 6.0.0f7

com.apple.driver.AppleBacklight 170.10.1

com.apple.driver.AppleIntelBDWGraphics 10.2.8

com.apple.driver.eficheck 1

com.apple.driver.pmtelemetry 1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleMCCSControl 1.5.3

com.apple.driver.AppleFIVRDriver 4.1.0

com.apple.driver.AppleLPC 3.1

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleCameraInterface 6.01.2

com.apple.driver.AppleSMCLMU 211

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.AVEBridge 1.0.0

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleIntelBDWGraphicsFramebuffer 10.2.8

com.apple.filesystems.apfs 748.1.47

com.apple.driver.AppleFileSystemDriver 3.0.1

com.apple.filesystems.hfs.kext 407.1.3

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.BootCache 40

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.driver.AppleTopCaseHIDEventDriver 127

com.apple.driver.AirPort.BrcmNIC 1200.25.1a1

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleACPIButtons 6.1

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 6.1

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 183

com.apple.security.TMSafetyNet 8

com.apple.security.quarantine 3

com.apple.IOBufferCopyEngineTest 1

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 280.12

com.apple.kext.OSvKernDSPLib 526

com.apple.driver.AppleGraphicsControl 3.16.19

com.apple.iokit.IOTimeSyncFamily 600.15

com.apple.driver.AppleSSE 1.0

com.apple.iokit.IOBluetoothHostControllerUARTTransport 6.0.0f7

com.apple.iokit.IOBluetoothHostControllerTransport 6.0.0f7

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.driver.AppleSMBusController 1.0.18d1

com.apple.iokit.IONDRVSupport 517.17

com.apple.driver.AppleHDAController 280.12

com.apple.iokit.IOHDAFamily 280.12

com.apple.iokit.IOAudioFamily 206.5

com.apple.vecLib.kext 1.2.0

com.apple.driver.Apple16X50Serial 3.2

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d8

com.apple.driver.AppleIntelLpssUARTv0 3.0.60

com.apple.driver.AppleIntelLpssUARTCommon 3.0.60

com.apple.driver.AppleOnboardSerial 1.0

com.apple.iokit.IOSkywalkFamily 1

com.apple.iokit.IOSerialFamily 11

com.apple.AppleGPUWrangler 3.16.19

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.AppleGraphicsDeviceControl 3.16.19

com.apple.iokit.IOAcceleratorFamily2 373

com.apple.iokit.IOGraphicsFamily 517.17

com.apple.iokit.IOSurface 209

com.apple.driver.AppleEffaceableStorage 1.0

com.apple.filesystems.hfs.encodings.kext 1

com.apple.driver.AppleActuatorDriver 1004.1

com.apple.driver.AppleHIDKeyboard 203

com.apple.driver.AppleHSBluetoothDriver 127

com.apple.driver.IOBluetoothHIDDriver 6.0.0f7

com.apple.iokit.IOBluetoothFamily 6.0.0f7

com.apple.driver.AppleMultitouchDriver 1004.1

com.apple.driver.AppleInputDeviceSupport 1000

com.apple.driver.AppleHSSPIHIDDriver 52

com.apple.driver.AppleXsanScheme 3

com.apple.iokit.IONVMeFamily 2.1.0

com.apple.iokit.IO80211Family 1200.12.2

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.3

com.apple.driver.corecapture 1.0.4

com.apple.driver.AppleHSSPISupport 52

com.apple.driver.AppleIntelLpssSpiController 3.0.60

com.apple.driver.AppleHPM 3.1.3

com.apple.iokit.IOThunderboltFamily 6.5.8

com.apple.driver.AppleIntelLpssI2CController 3.0.60

com.apple.driver.AppleIntelLpssDmac 3.0.60

com.apple.driver.AppleIntelLpssGspi 3.0.60

com.apple.driver.AppleIntelLpssI2C 3.0.60

com.apple.driver.usb.AppleUSBXHCIPCI 1.2

com.apple.driver.usb.AppleUSBXHCI 1.2

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.driver.AppleUSBHostMergeProperties 1.2

com.apple.driver.AppleEFINVRAM 2.1

com.apple.driver.AppleEFIRuntime 2.1

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.iokit.IOBufferCopyEngineFamily 1

com.apple.driver.DiskImages 480.1.2

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleUSBTDM 439

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.iokit.IOUSBMassStorageDriver 140

com.apple.iokit.IOSCSIBlockCommandsDevice 404

com.apple.iokit.IOSCSIArchitectureModelFamily 404

com.apple.iokit.IOStorageFamily 2.1

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.KernelRelayHost 1

com.apple.iokit.IOUSBHostFamily 1.2

com.apple.driver.usb.AppleUSBCommon 1.0

com.apple.driver.AppleBusPowerController 1.0

com.apple.driver.AppleSEPManager 1.0.1

com.apple.driver.IOSlaveProcessor 1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 6.1

com.apple.driver.AppleSMCRTC 1.0

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.Libm 1

com.apple.kec.corecrypto 1.0


EOF

Model: MacBook8,1, BootROM MB81.0168.B00, 2 processors, Intel Core M, 1.2 GHz, 8 GB, SMC 2.25f87

Graphics: Intel HD Graphics 5300, Intel HD Graphics 5300, Built-In

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E4350544D4C42522D4E5444

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E4350544D4C42522D4E5444

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x131), Broadcom BCM43xx 1.0 (7.77.37.0.1a1)

Bluetooth: Version 6.0.0f7, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

USB Device: USB 3.0 Bus

Thunderbolt Bus:

Nov 12, 2017 3:05 PM

Reply Helpful

Nov 27, 2017 10:07 AM in response to Billy2025 In response to Billy2025

Billy2025,


Were you able to get this resolved? I am having an identical error on my early 2016 Macbook and cannot figure it out. I've done just about everything, including trying to reinstall macOS Sierra and El Capitan, from both Internet Recovery and from a flash drive.


I hope you were able to get support.


Kevin

Nov 27, 2017 10:07 AM

Reply Helpful

Nov 27, 2017 12:08 PM in response to Billy2025 In response to Billy2025

Billy2025 wrote:


I reset the NVRAM


I uninstalled Norton Security


I also uninstalled Palo Alto Networks Traps


Still not able to install update and the below the updated Crash Report. I will reinstall MacOS if nothing stands out here. Thank you




Sun Nov 12 15:00:00 2017


*** Panic Report ***

panic(cpu 2 caller 0xffffff7f87d360ae): nvme: "Fatal error occurred. ID=6711 ARG1=0x1 ARG2=0x500 ARG3=0x0. FW Revision=5.844.01\n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/IONVMeFami ly/IONVMeFamily-356.1.4/IONVMeController.cpp:5262

Backtrace (CPU 2), Frame : Return Address

0xffffff9138483a30 : 0xffffff8004e6d366

0xffffff9138483a70 : 0xffffff8004f98494

0xffffff9138483ab0 : 0xffffff8004f8a429

0xffffff9138483b30 : 0xffffff8004e1f190

0xffffff9138483b50 : 0xffffff8004e6cd8c

0xffffff9138483c80 : 0xffffff8004e6cafc

0xffffff9138483ce0 : 0xffffff7f87d360ae

0xffffff9138483e30 : 0xffffff80054a980c

0xffffff9138483ea0 : 0xffffff80054a9736

0xffffff9138483ed0 : 0xffffff8004ea6514

0xffffff9138483f40 : 0xffffff8004ea6015

0xffffff9138483fa0 : 0xffffff8004e1c4f7

Kernel Extensions in backtrace:

com.apple.iokit.IONVMeFamily(2.1)[F395FDC7-2C80-3C8B-86A2-B6A1CF304385]@0xffffff 7f87d24000->0xffffff7f87d5ffff

dependency: com.apple.driver.AppleMobileFileIntegrity(1.0.5)[E7A0455F-CB75-3470-9447-EFBBC3 E13D02]@0xffffff7f85de7000

dependency: com.apple.iokit.IOPCIFamily(2.9)[DF1517A2-32C4-328E-9890-03E6C546604A]@0xffffff 7f85694000

dependency: com.apple.driver.AppleEFINVRAM(2.1)[79C21A42-B04F-314F-BA88-F221F3D54094]@0xfff fff7f85d14000

dependency: com.apple.iokit.IOStorageFamily(2.1)[0E8BC828-5A1E-3308-ADAB-1F4373F9402F]@0xff ffff7f85846000

dependency: com.apple.iokit.IOReportFamily(31)[D2F2FBDF-4EE4-38BA-99F5-B699F886F413]@0xffff ff7f86ce5000


BSD process name corresponding to current thread: kernel_task


Mac OS version:

17A405


Kernel version:

Darwin Kernel Version 17.0.0: Thu Aug 24 21:48:19 PDT 2017; root:xnu-4570.1.46~2/RELEASE_X86_64

Kernel UUID: B84FDEFC-9081-35CE-8C51-25A9583AACDE

Kernel slide: 0x0000000004c00000

Kernel text base: 0xffffff8004e00000

__HIB
text base: 0xffffff8004d00000

System model name: MacBook8,1 (Mac-BE0E8AC46FE800CC)


System uptime in nanoseconds: 113844008887

last loaded kext at 12150853725: com.apple.driver.AudioAUUC 1.70 (addr 0xffffff7f87fcd000, size 32768)

loaded kexts:

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AGPM 110.23.24

com.apple.driver.ApplePlatformEnabler 2.7.0d0

com.apple.driver.X86PlatformShim 1.0.0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleUpstreamUserClient 3.6.4

com.apple.driver.AppleHDAHardwareConfigDriver 280.12

com.apple.driver.AppleHDA 280.12

com.apple.driver.AppleGraphicsDevicePolicy 3.16.19

com.apple.AGDCPluginDisplayMetrics 3.16.19

com.apple.driver.AppleHV 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.driver.AGDCBacklightControl 3.16.19

com.apple.iokit.IOBluetoothSerialManager 6.0.0f7

com.apple.driver.AppleBacklight 170.10.1

com.apple.driver.AppleIntelBDWGraphics 10.2.8

com.apple.driver.eficheck 1

com.apple.driver.pmtelemetry 1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleMCCSControl 1.5.3

com.apple.driver.AppleFIVRDriver 4.1.0

com.apple.driver.AppleLPC 3.1

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleCameraInterface 6.01.2

com.apple.driver.AppleSMCLMU 211

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.AVEBridge 1.0.0

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleIntelBDWGraphicsFramebuffer 10.2.8

com.apple.filesystems.apfs 748.1.47

com.apple.driver.AppleFileSystemDriver 3.0.1

com.apple.filesystems.hfs.kext 407.1.3

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.BootCache 40

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.driver.AppleTopCaseHIDEventDriver 127

com.apple.driver.AirPort.BrcmNIC 1200.25.1a1

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleACPIButtons 6.1

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 6.1

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 183

com.apple.security.TMSafetyNet 8

com.apple.security.quarantine 3

com.apple.IOBufferCopyEngineTest 1

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 280.12

com.apple.kext.OSvKernDSPLib 526

com.apple.driver.AppleGraphicsControl 3.16.19

com.apple.iokit.IOTimeSyncFamily 600.15

com.apple.driver.AppleSSE 1.0

com.apple.iokit.IOBluetoothHostControllerUARTTransport 6.0.0f7

com.apple.iokit.IOBluetoothHostControllerTransport 6.0.0f7

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.driver.AppleSMBusController 1.0.18d1

com.apple.iokit.IONDRVSupport 517.17

com.apple.driver.AppleHDAController 280.12

com.apple.iokit.IOHDAFamily 280.12

com.apple.iokit.IOAudioFamily 206.5

com.apple.vecLib.kext 1.2.0

com.apple.driver.Apple16X50Serial 3.2

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d8

com.apple.driver.AppleIntelLpssUARTv0 3.0.60

com.apple.driver.AppleIntelLpssUARTCommon 3.0.60

com.apple.driver.AppleOnboardSerial 1.0

com.apple.iokit.IOSkywalkFamily 1

com.apple.iokit.IOSerialFamily 11

com.apple.AppleGPUWrangler 3.16.19

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.AppleGraphicsDeviceControl 3.16.19

com.apple.iokit.IOAcceleratorFamily2 373

com.apple.iokit.IOGraphicsFamily 517.17

com.apple.iokit.IOSurface 209

com.apple.driver.AppleEffaceableStorage 1.0

com.apple.filesystems.hfs.encodings.kext 1

com.apple.driver.AppleActuatorDriver 1004.1

com.apple.driver.AppleHIDKeyboard 203

com.apple.driver.AppleHSBluetoothDriver 127

com.apple.driver.IOBluetoothHIDDriver 6.0.0f7

com.apple.iokit.IOBluetoothFamily 6.0.0f7

com.apple.driver.AppleMultitouchDriver 1004.1

com.apple.driver.AppleInputDeviceSupport 1000

com.apple.driver.AppleHSSPIHIDDriver 52

com.apple.driver.AppleXsanScheme 3

com.apple.iokit.IONVMeFamily 2.1.0

com.apple.iokit.IO80211Family 1200.12.2

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.3

com.apple.driver.corecapture 1.0.4

com.apple.driver.AppleHSSPISupport 52

com.apple.driver.AppleIntelLpssSpiController 3.0.60

com.apple.driver.AppleHPM 3.1.3

com.apple.iokit.IOThunderboltFamily 6.5.8

com.apple.driver.AppleIntelLpssI2CController 3.0.60

com.apple.driver.AppleIntelLpssDmac 3.0.60

com.apple.driver.AppleIntelLpssGspi 3.0.60

com.apple.driver.AppleIntelLpssI2C 3.0.60

com.apple.driver.usb.AppleUSBXHCIPCI 1.2

com.apple.driver.usb.AppleUSBXHCI 1.2

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.driver.AppleUSBHostMergeProperties 1.2

com.apple.driver.AppleEFINVRAM 2.1

com.apple.driver.AppleEFIRuntime 2.1

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.iokit.IOBufferCopyEngineFamily 1

com.apple.driver.DiskImages 480.1.2

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleUSBTDM 439

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.iokit.IOUSBMassStorageDriver 140

com.apple.iokit.IOSCSIBlockCommandsDevice 404

com.apple.iokit.IOSCSIArchitectureModelFamily 404

com.apple.iokit.IOStorageFamily 2.1

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.KernelRelayHost 1

com.apple.iokit.IOUSBHostFamily 1.2

com.apple.driver.usb.AppleUSBCommon 1.0

com.apple.driver.AppleBusPowerController 1.0

com.apple.driver.AppleSEPManager 1.0.1

com.apple.driver.IOSlaveProcessor 1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 6.1

com.apple.driver.AppleSMCRTC 1.0

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.Libm 1

com.apple.kec.corecrypto 1.0


EOF

Model: MacBook8,1, BootROM MB81.0168.B00, 2 processors, Intel Core M, 1.2 GHz, 8 GB, SMC 2.25f87

Graphics: Intel HD Graphics 5300, Intel HD Graphics 5300, Built-In

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E4350544D4C42522D4E5444

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E4350544D4C42522D4E5444

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x131), Broadcom BCM43xx 1.0 (7.77.37.0.1a1)

Bluetooth: Version 6.0.0f7, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

USB Device: USB 3.0 Bus

Thunderbolt Bus:


2down voteaccepted

Sorry for the lack of specificity, but I finally was able to get macOS High Sierra (10.13) installed on my Mac mini (Late 2012; 2.5 GHz Intel Core i5) with 16GB of memory and an internal disk that is a plain hard disk drive; not an SSD.

  • I reset the System Management Controller (SMC).
  • I reset the NVRAM.
  • I disconnected all USB peripherals—including a simple/small unpowered USB hub—except for a direct connection between keyboard and mouse and the system.
  • I then ran Onyx and cleaned all caches—“System” and “User”—before launching the “Install macOS High Sierra” installer.

Crossed my fingers, let it do what it had to do and lo and behold… Everything went as expected!

The only hint of something I noticed before doing this—that might help someone—is I had a bootable USB backup of my main system disk attached during the last failed attempt to upgrade and—this is important—it didn’t seem like I had an explicitly selected startup disk set. The system seemed to just always default to my internal hard disk drive, but never explicitly had that set. I made sure to set that after I reset the SMC and NVRAM. Like I said, not 100% sure that is the cause but it is something to keep in mind.


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Nov 27, 2017 12:08 PM

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User profile for user: Billy2025

Question: Macbook will not update, crash during reboot