Macbook will not update, crash during reboot

Billy2025 wrote:

I reset the NVRAM

I uninstalled Norton Security

I also uninstalled Palo Alto Networks Traps

Still not able to install update and the below the updated Crash Report. I will reinstall MacOS if nothing stands out here. Thank you

Sun Nov 12 15:00:00 2017

*** Panic Report ***

panic(cpu 2 caller 0xffffff7f87d360ae): nvme: "Fatal error occurred. ID=6711 ARG1=0x1 ARG2=0x500 ARG3=0x0. FW Revision=5.844.01\n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/IONVMeFami ly/IONVMeFamily-356.1.4/IONVMeController.cpp:5262

Backtrace (CPU 2), Frame : Return Address

0xffffff9138483a30 : 0xffffff8004e6d366

0xffffff9138483a70 : 0xffffff8004f98494

0xffffff9138483ab0 : 0xffffff8004f8a429

0xffffff9138483b30 : 0xffffff8004e1f190

0xffffff9138483b50 : 0xffffff8004e6cd8c

0xffffff9138483c80 : 0xffffff8004e6cafc

0xffffff9138483ce0 : 0xffffff7f87d360ae

0xffffff9138483e30 : 0xffffff80054a980c

0xffffff9138483ea0 : 0xffffff80054a9736

0xffffff9138483ed0 : 0xffffff8004ea6514

0xffffff9138483f40 : 0xffffff8004ea6015

0xffffff9138483fa0 : 0xffffff8004e1c4f7

Kernel Extensions in backtrace:

com.apple.iokit.IONVMeFamily(2.1)[F395FDC7-2C80-3C8B-86A2-B6A1CF304385]@0xffffff 7f87d24000->0xffffff7f87d5ffff

dependency: com.apple.driver.AppleMobileFileIntegrity(1.0.5)[E7A0455F-CB75-3470-9447-EFBBC3 E13D02]@0xffffff7f85de7000

dependency: com.apple.iokit.IOPCIFamily(2.9)[DF1517A2-32C4-328E-9890-03E6C546604A]@0xffffff 7f85694000

dependency: com.apple.driver.AppleEFINVRAM(2.1)[79C21A42-B04F-314F-BA88-F221F3D54094]@0xfff fff7f85d14000

dependency: com.apple.iokit.IOStorageFamily(2.1)[0E8BC828-5A1E-3308-ADAB-1F4373F9402F]@0xff ffff7f85846000

dependency: com.apple.iokit.IOReportFamily(31)[D2F2FBDF-4EE4-38BA-99F5-B699F886F413]@0xffff ff7f86ce5000

BSD process name corresponding to current thread: kernel_task

Mac OS version:

17A405

Kernel version:

Darwin Kernel Version 17.0.0: Thu Aug 24 21:48:19 PDT 2017; root:xnu-4570.1.46~2/RELEASE_X86_64

Kernel UUID: B84FDEFC-9081-35CE-8C51-25A9583AACDE

Kernel slide: 0x0000000004c00000

Kernel text base: 0xffffff8004e00000

__HIB
text base: 0xffffff8004d00000

System model name: MacBook8,1 (Mac-BE0E8AC46FE800CC)

System uptime in nanoseconds: 113844008887

last loaded kext at 12150853725: com.apple.driver.AudioAUUC 1.70 (addr 0xffffff7f87fcd000, size 32768)

loaded kexts:

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AGPM 110.23.24

com.apple.driver.ApplePlatformEnabler 2.7.0d0

com.apple.driver.X86PlatformShim 1.0.0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleUpstreamUserClient 3.6.4

com.apple.driver.AppleHDAHardwareConfigDriver 280.12

com.apple.driver.AppleHDA 280.12

com.apple.driver.AppleGraphicsDevicePolicy 3.16.19

com.apple.AGDCPluginDisplayMetrics 3.16.19

com.apple.driver.AppleHV 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.driver.AGDCBacklightControl 3.16.19

com.apple.iokit.IOBluetoothSerialManager 6.0.0f7

com.apple.driver.AppleBacklight 170.10.1

com.apple.driver.AppleIntelBDWGraphics 10.2.8

com.apple.driver.eficheck 1

com.apple.driver.pmtelemetry 1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleMCCSControl 1.5.3

com.apple.driver.AppleFIVRDriver 4.1.0

com.apple.driver.AppleLPC 3.1

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleCameraInterface 6.01.2

com.apple.driver.AppleSMCLMU 211

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.AVEBridge 1.0.0

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleIntelBDWGraphicsFramebuffer 10.2.8

com.apple.filesystems.apfs 748.1.47

com.apple.driver.AppleFileSystemDriver 3.0.1

com.apple.filesystems.hfs.kext 407.1.3

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.BootCache 40

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.driver.AppleTopCaseHIDEventDriver 127

com.apple.driver.AirPort.BrcmNIC 1200.25.1a1

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleACPIButtons 6.1

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 6.1

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 183

com.apple.security.TMSafetyNet 8

com.apple.security.quarantine 3

com.apple.IOBufferCopyEngineTest 1

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 280.12

com.apple.kext.OSvKernDSPLib 526

com.apple.driver.AppleGraphicsControl 3.16.19

com.apple.iokit.IOTimeSyncFamily 600.15

com.apple.driver.AppleSSE 1.0

com.apple.iokit.IOBluetoothHostControllerUARTTransport 6.0.0f7

com.apple.iokit.IOBluetoothHostControllerTransport 6.0.0f7

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.driver.AppleSMBusController 1.0.18d1

com.apple.iokit.IONDRVSupport 517.17

com.apple.driver.AppleHDAController 280.12

com.apple.iokit.IOHDAFamily 280.12

com.apple.iokit.IOAudioFamily 206.5

com.apple.vecLib.kext 1.2.0

com.apple.driver.Apple16X50Serial 3.2

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d8

com.apple.driver.AppleIntelLpssUARTv0 3.0.60

com.apple.driver.AppleIntelLpssUARTCommon 3.0.60

com.apple.driver.AppleOnboardSerial 1.0

com.apple.iokit.IOSkywalkFamily 1

com.apple.iokit.IOSerialFamily 11

com.apple.AppleGPUWrangler 3.16.19

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.AppleGraphicsDeviceControl 3.16.19

com.apple.iokit.IOAcceleratorFamily2 373

com.apple.iokit.IOGraphicsFamily 517.17

com.apple.iokit.IOSurface 209

com.apple.driver.AppleEffaceableStorage 1.0

com.apple.filesystems.hfs.encodings.kext 1

com.apple.driver.AppleActuatorDriver 1004.1

com.apple.driver.AppleHIDKeyboard 203

com.apple.driver.AppleHSBluetoothDriver 127

com.apple.driver.IOBluetoothHIDDriver 6.0.0f7

com.apple.iokit.IOBluetoothFamily 6.0.0f7

com.apple.driver.AppleMultitouchDriver 1004.1

com.apple.driver.AppleInputDeviceSupport 1000

com.apple.driver.AppleHSSPIHIDDriver 52

com.apple.driver.AppleXsanScheme 3

com.apple.iokit.IONVMeFamily 2.1.0

com.apple.iokit.IO80211Family 1200.12.2

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.3

com.apple.driver.corecapture 1.0.4

com.apple.driver.AppleHSSPISupport 52

com.apple.driver.AppleIntelLpssSpiController 3.0.60

com.apple.driver.AppleHPM 3.1.3

com.apple.iokit.IOThunderboltFamily 6.5.8

com.apple.driver.AppleIntelLpssI2CController 3.0.60

com.apple.driver.AppleIntelLpssDmac 3.0.60

com.apple.driver.AppleIntelLpssGspi 3.0.60

com.apple.driver.AppleIntelLpssI2C 3.0.60

com.apple.driver.usb.AppleUSBXHCIPCI 1.2

com.apple.driver.usb.AppleUSBXHCI 1.2

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.driver.AppleUSBHostMergeProperties 1.2

com.apple.driver.AppleEFINVRAM 2.1

com.apple.driver.AppleEFIRuntime 2.1

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.iokit.IOBufferCopyEngineFamily 1

com.apple.driver.DiskImages 480.1.2

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleUSBTDM 439

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.iokit.IOUSBMassStorageDriver 140

com.apple.iokit.IOSCSIBlockCommandsDevice 404

com.apple.iokit.IOSCSIArchitectureModelFamily 404

com.apple.iokit.IOStorageFamily 2.1

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.KernelRelayHost 1

com.apple.iokit.IOUSBHostFamily 1.2

com.apple.driver.usb.AppleUSBCommon 1.0

com.apple.driver.AppleBusPowerController 1.0

com.apple.driver.AppleSEPManager 1.0.1

com.apple.driver.IOSlaveProcessor 1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 6.1

com.apple.driver.AppleSMCRTC 1.0

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.Libm 1

com.apple.kec.corecrypto 1.0

EOF

Model: MacBook8,1, BootROM MB81.0168.B00, 2 processors, Intel Core M, 1.2 GHz, 8 GB, SMC 2.25f87

Graphics: Intel HD Graphics 5300, Intel HD Graphics 5300, Built-In

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E4350544D4C42522D4E5444

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E4350544D4C42522D4E5444

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x131), Broadcom BCM43xx 1.0 (7.77.37.0.1a1)

Bluetooth: Version 6.0.0f7, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

USB Device: USB 3.0 Bus

Thunderbolt Bus:

The last item that loaded before the crash was a network driver. However, this may not be the issue.

At this point, I suggest that you try resetting the notebook's NVRAM. If this doesn't resolve the issue, you may need to use Recovery mode to reinstall the OS. Please post back your results.

Ref: How to reset NVRAM on your Mac - Apple Support

You would need to uninstall the Norton software and depending on your Norton product, follow the steps in one of the following sections:

Billy2025,

Were you able to get this resolved? I am having an identical error on my early 2016 Macbook and cannot figure it out. I've done just about everything, including trying to reinstall macOS Sierra and El Capitan, from both Internet Recovery and from a flash drive.

I hope you were able to get support.

Kevin

kevsos wrote:

Thank you! Will try this.

Good Luck!

Thank you! Will try this.