Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: Netflix Errorcode:S7353

Q:Netflix Not Working in Safari on macOS Sierra?

Hello,


I have not been able to get Netflix video to work in Safari 11.01 High Sierra on my MacPro 2013 but Netflix works fine on Chrome and on my MacBook running High Sierra. I am running an Mac Pro (macOS High Sierra 10.13.1) and Safari (11.01) on both computers.


What I have already tried:


  • Yes, I have installed Silverlight.
  • Yes, I have already uninstalled and reinstalled Silverlight.
  • Yes, I have cleared the cache numerous times.
  • No I have not reinstalled High Sierra from scratch
  • Yes, I have disabled all Safari extensions.
  • Yes, I have tried other browsers but I want to use Safari because it has a better support for higher resolution.
  • Yes, I have copied Safari App from other computers.
  • Yes, I have disabled all security software.
  • Yes, I have tried running Safari with no other Apps running.
  • Yes, I have updated all apps and macOS.

*None of this worked*


Does anyone have any other ideas?


Thank you,
Jean - Pierre

Mac Pro, macOS High Sierra (10.13.1), Safari 11.01

Posted on

Reply

There’s more to the conversation

Read all replies

Page content loaded

Nov 12, 2017 8:26 PM in response to Kordaat In response to Kordaat

Try running this program in your normal account, then copy and paste the output in a reply. The program was created by etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy Report” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

Nov 12, 2017 8:26 PM

Reply Helpful

Nov 13, 2017 3:50 AM in response to Kordaat In response to Kordaat

EtreCheck version: 3.4.6 (460)

Report generated 2017-11-13 12:45:41

Download EtreCheck from https://etrecheck.com

Runtime: 2:34

Performance: Excellent


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.


Problem: No problem - just checking


Hardware Information:

Mac Pro (Late 2013)

[Technical Specifications] - [User Guide] - [Warranty & Service]

Mac Pro - model: MacPro6,1

1 3,5 GHz 6-Core Intel Xeon E5 (Xeon(R)) CPU: 6-core

32 GB RAM Upgradeable - [Instructions]

DIMM1

16 GB DDR3 ECC 1866 MHz ecc_errors

DIMM2

16 GB DDR3 ECC 1866 MHz ok

DIMM3

Empty

DIMM4

Empty

Handoff/Airdrop2: supported

Wireless: en2: 802.11 a/b/g/n/ac

iCloud Quota: 26.21 GB available


Video Information:

AMD FirePro D500 - VRAM: 3 GB

AMD FirePro D500 - VRAM: 3 GB

LG ULTRAWIDE 3440 x 1440 @ 60 Hz


Disk Information:

APPLE SSD SM0256F disk0: (251 GB) (Solid State - TRIM: Yes)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk0s2) <not mounted> [APFS Container]: 250.79 GB


USB Information:

USB20Bus

hub_device

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

USB30Bus

GenesysLogic USB3.0 Hub

GenesysLogic USB2.0 Hub

SanDisk U3 Titanium

U3 Titanium disk8: (8,06 GB)

USB-JPM (disk8s1 - Case-sensitive HFS+) /Volumes/USB-JPM : 8.06 GB (8.01 GB free)

3Dconnexion 3Dconnexion Universal Receiver

DYMO DYMO LabelWriter DUO

USB30Bus

Asmedia ASM107x

Texas Instruments TUSB3410 EECode Ser

Asmedia ASM107x


Thunderbolt Information:

Apple Inc. thunderbolt_bus_2

Apple Inc. thunderbolt_bus_1

LaCie 5big SR

Apple Inc. thunderbolt_bus_0

LG Electronics 34UM88


ST4000DX000-1CL160 disk3: (4 TB) (Rotational)

[Show SMART report]

EFI (disk3s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk3s2) <not mounted> : 2 MB

(disk3s3) <not mounted> : 7 MB

(disk3s4) <not mounted> : 4.00 TB

Boot OSX (disk3s5 - HFS+) <not mounted> : 134 MB


ST4000DX000-1CL160 disk2: (4 TB) (Rotational)

[Show SMART report]

EFI (disk2s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk2s2) <not mounted> : 2 MB

(disk2s3) <not mounted> : 7 MB

(disk2s4) <not mounted> : 4.00 TB

Boot OSX (disk2s5 - HFS+) <not mounted> : 134 MB


ST4000DX000-1CL160 disk4: (4 TB) (Rotational)

[Show SMART report]

EFI (disk4s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk4s2) <not mounted> : 2 MB

(disk4s3) <not mounted> : 7 MB

(disk4s4) <not mounted> : 4.00 TB

Boot OSX (disk4s5 - HFS+) <not mounted> : 134 MB


ST4000DX000-1CL160 disk6: (4 TB) (Rotational)

[Show SMART report]

EFI (disk6s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk6s2) <not mounted> : 2 MB

(disk6s3) <not mounted> : 7 MB

(disk6s4) <not mounted> : 4.00 TB

Boot OSX (disk6s5 - HFS+) <not mounted> : 134 MB


ST4000DX000-1CL160 disk5: (4 TB) (Rotational)

[Show SMART report]

EFI (disk5s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk5s2) <not mounted> : 2 MB

(disk5s3) <not mounted> : 7 MB

(disk5s4) <not mounted> : 4.00 TB

Boot OSX (disk5s5 - HFS+) <not mounted> : 134 MB


Virtual disks:

Macintosh HD (disk1s1 - APFS) / [Startup]: 250.79 GB (69.91 GB free)

Physical disk: disk0s2 250.79 GB (69.91 GB free)

(disk1s2) <not mounted> [Preboot]: 250.79 GB

Physical disk: disk0s2 250.79 GB

(disk1s3) <not mounted> [Recovery]: 250.79 GB

Physical disk: disk0s2 250.79 GB

(disk1s4) /private/var/vm [VM]: 250.79 GB

Physical disk: disk0s2 250.79 GB

Atlas (disk7 - Case-sensitive Journaled HFS+) /Volumes/Atlas : 16.00 TB (13.43 TB free)

Physical disk: (null) 16.00 TB (13.43 TB free)


System Software:

macOS High Sierra 10.13.1 (17B48) - Time since boot: less than an hour


Gatekeeper:

Mac App Store and identified developers


Kernel Extensions:

/Applications/SoftRAID 5.6.3/SoftRAID 5.6.3.app

[not loaded] com.owc.driver.SATA-Command (8.0.4) [Lookup]

[not loaded] com.owc.driver.SCSI-Device (1.0.4) [Lookup]

[not loaded] com.owc.driver.SCSI-Device0E (1.0.4) [Lookup]

[loaded] com.softraid.driver.SoftRAID (5.6.3 - SDK 10.8) [Lookup]


/Applications/VMware Fusion.app

[not loaded] com.vmware.kext.vmci (10.0.1) [Lookup]

[not loaded] com.vmware.kext.vmioplug.17.1.2 (10.0.1) [Lookup]

[not loaded] com.vmware.kext.vmnet (10.0.1) [Lookup]

[not loaded] com.vmware.kext.vmx86 (10.0.1) [Lookup]


/Library/Application Support/HASP/kexts

[loaded] com.aladdin.kext.aksfridge (1.0.16332) [Lookup]


/Library/Extensions

[loaded] com.3dconnexion.driver (10.5.0 - SDK 10.10) [Lookup]

[not loaded] com.FTDI.driver.D2XXHelper (1.0 - SDK 10.12) [Lookup]

[loaded] com.f-secure.kext.fsauth (0.5.0 - SDK 10.9) [Lookup]

[not loaded] com.wacom.kext.pentablet (Pen Tablet 5.3.7-6 - SDK 10.12) [Lookup]

[not loaded] com.wacom.kext.wacomtablet (Wacom Tablet 6.3.24-1 - SDK 10.12) [Lookup]

[not loaded] dna.software.driver.SP (1.0 - SDK 10.9) [Lookup]


/Library/Extensions/3Dconnexion.kext/Contents/PlugIns

[not loaded] com.3dconnexion.virtual.driver (10.5.0) [Lookup]


/System/Library/Extensions

[not loaded] com.dymo.usbprinterclassdriver.kext (1.1 - SDK 10.11) [Lookup]

[loaded] com.ti.driver.TIVCPSerial (1.3.4 - SDK 10.11) [Lookup]


System Launch Agents:

[not loaded] 8 Apple tasks

[loaded] 170 Apple tasks

[running] 110 Apple tasks


System Launch Daemons:

[not loaded] 33 Apple tasks

[loaded] 189 Apple tasks

[running] 107 Apple tasks


Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-09-08) [Lookup]

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-05-09) [Lookup]

[running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-09-25) [Lookup]

[running] com.dymo.dls.webservice.plist (? 77c41eb 930c8c11 - installed 2017-10-02) [Lookup]

[loaded] com.f-secure.relauncher.plist (Shell Script 828eee6e - installed 2016-09-14) [Lookup]

[loaded] com.f-secure.trasher.plist (? db9f591e 2664355a - installed 2016-09-14) [Lookup]

[not loaded] com.oracle.java.Java-Updater.plist (? 0 ? - installed (null)) [Lookup]

[running] com.realvnc.vncserver.peruser.plist (RealVNC Limited - installed 2017-04-07) [Lookup]

[not loaded] com.realvnc.vncserver.prelogin.plist (RealVNC Limited - installed 2017-04-07) [Lookup]

[running] com.softraid.SoftRAIDMonitor.plist (SoftRAID LLC - installed 2017-11-12) [Lookup]

[loaded] de.devolo.networkservice.notify.plist (devolo AG - installed 2017-05-24) [Lookup]


Launch Daemons:

[loaded] com.3dconnexion.nlserverIPalias.plist (Apple, Inc. - installed 2017-10-25)

[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-05-09) [Lookup]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-05-09) [Lookup]

[loaded] com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2017-09-25) [Lookup]

[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-05-08) [Lookup]

[running] com.aladdin.aksusbd.plist (? 882ffbab db34749b - installed 2017-09-01) [Lookup]

[running] com.aladdin.hasplmd.plist (? c5d97ee2 5b17585 - installed 2017-09-01) [Lookup]

[not loaded] com.apple.installer.cleanupinstaller.plist (? 1963bf56 0 - installed 2017-11-12)

[loaded] com.apple.installer.osmessagetracing.plist (Apple, Inc. - installed 2017-10-25)

[loaded] com.boxcryptor.BCFS.Mounter.Helper.plist (Benjamin Fleischer - installed 2017-09-01) [Lookup]

[loaded] com.boxcryptor.osx.PrivilegedHelper.plist (Secomba GmbH - installed 2017-09-01) [Lookup]

[not loaded] com.dymo.pnpd.plist (? 0 ? - installed 2017-09-13) [Lookup]

[loaded] com.f-secure.fsavd-suppressor.plist (Shell Script 8abefaf6 - installed 2016-09-14) [Lookup]

[loaded] com.f-secure.fsavd.dbhelper.plist (? 4eb45576 6eb39071 - installed 2016-09-14) [Lookup]

[running] com.f-secure.fsavd.plist (Shell Script 1f81e8aa - installed 2016-09-14) [Lookup]

[loaded] com.f-secure.fscsafeadmind.plist (? b265db6a 8b3c0fe7 - installed 2016-09-14) [Lookup]

[loaded] com.f-secure.fsmac.firewall.plist (? 1bf81563 97fd81a8 - installed 2016-09-14) [Lookup]

[loaded] com.f-secure.fsmac.fsupdated_guts2.plist (Shell Script 9d885777 - installed 2016-09-14) [Lookup]

[loaded] com.f-secure.fsmac.guts2downloader.plist (? bb54cf35 fcf0d813 - installed 2016-09-14) [Lookup]

[loaded] com.f-secure.fsmac.licensetool.plist (? 38629c09 5b19e27e - installed 2016-09-14) [Lookup]

[running] com.f-secure.orspclient.plist (Shell Script 4d2e8df8 - installed 2016-09-14) [Lookup]

[loaded] com.f-secure.urlexceptiond.plist (? 3fab5fbb f7ae00ec - installed 2016-09-14) [Lookup]

[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-10-18) [Lookup]

[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-09-02) [Lookup]

[running] com.nalpeiron.netpro.plist (? caaeb67 637338d2 - installed 2017-05-09) [Lookup]

[not loaded] com.oracle.java.Helper-Tool.plist (? 0 ? - installed (null)) [Lookup]

[loaded] com.paragon-software.installer.plist (Paragon Software GmbH - installed 2017-09-02) [Lookup]

[loaded] com.realvnc.vncserver.plist (RealVNC Limited - installed 2017-04-07) [Lookup]

[running] com.softraid.softraidd.plist (SoftRAID LLC - installed 2017-11-12) [Lookup]

[running] com.wacom.TabletHelper.plist (Wacom Technology Corp. - installed 2017-09-02) [Lookup]

[loaded] com.wacom.displayhelper.plist (Apple, Inc. - installed 2017-10-25)

[running] com.xrite.device.xrdd.plist (X-Rite, Incorporated - installed 2015-09-18) [Lookup]

[running] de.devolo.networkservice.plist (devolo AG - installed 2017-05-24) [Lookup]

[loaded] jp.co.canon.MasterInstaller.plist (Canon Inc. - installed 2017-09-03) [Lookup]


User Launch Agents:

[loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-09-08) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) [Lookup]


User Login Items:

OnScreen Control Application

(/Applications/OnScreen Control.app)

3DconnexionHelper Application

(/Library/PreferencePanes/3Dconnexion.prefPane/Contents/Resources/3DconnexionHe lper.app)

DEVONthink Sorter Application

(/Applications/DEVONthink Pro.app/Contents/PlugIns/SorterPlugin.bundle/Contents/MacOS/DEVONthink Sorter.app)

ChronoSync Scheduler Application (Econ Technologies, Inc. - installed 2017-11-12)

(/Applications/ChronoSync.app/Contents/Library/LoginItems/ChronoSync Scheduler.app)

Dash Application

(/Applications/Dash.app)

ShazamHelper SMLoginItem - Hidden (Apple, Inc. - installed 2017-07-14)

(/Applications/Shazam.app/Contents/Library/LoginItems/ShazamHelper.app)

goproapp.devicedetection SMLoginItem - Hidden (Woodman Labs, Inc. - installed 2017-08-15)

(/Applications/GoPro Quik.app/Contents/Library/LoginItems/goproapp.devicedetection.app)

OneDrive Launcher SMLoginItem - Hidden (Apple, Inc. - installed 2017-09-10)

(/Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app)


Internet Plug-ins:

AdobeAAMDetect: 3.0.0.0 (installed 2017-09-25) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-10-25)

AdobePDFViewerNPAPI: 17.012.20098 (installed 2017-09-08) [Lookup]

DYMO NPAPI Addin: 1.0 (installed 2017-10-02) [Lookup]

AdobePDFViewer: 17.012.20098 (installed 2017-09-08) [Lookup]

EPPEX Plugin: 10.0 (installed 2016-05-23) [Lookup]

DYMO Safari Addin: Unknown (installed 2017-10-02) [Lookup]

Silverlight: 5.1.50901.0 (installed 2017-11-12) [Lookup]

WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 (installed 2016-10-11) [Lookup]

JavaAppletPlugin: Unknown (installed 2017-11-07) Check version


3rd Party Preference Panes:

3Dconnexion (installed 2017-11-03) [Lookup]

Safe Anywhere Mac Settings (installed 2017-05-21) [Lookup]


Time Machine:

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Volumes being backed up:

Macintosh HD: Disk size: 250.79 GB Disk used: 180.88 GB

Destinations:

BOOT-SOS [Local]

Total size: 0 B

Total number of backups: 0

Oldest backup: -

Last backup: -

Size of backup disk: Too small

Backup size 0 B < (Disk used 180.88 GB X 3)


Top Processes by CPU:

4% WindowServer

2% fsavd

1% kernel_task

1% launchservicesd

1% OSCMultiMonitor


Top Processes by Memory:

1.77 GB kernel_task

514 MB mds_stores

363 MB OSCMultiMonitor

258 MB WindowServer

192 MB Safari


Top Processes by Network Use:

Input Output Process name

471 KB 4 KB com.apple.WebKit.Networking

338 KB 82 KB mDNSResponder

353 KB 18 KB Mail

19 KB 21 KB apsd

11 KB 516 B devolonetsvc


Top Processes by Energy Use:

10.46 devolonetsvc

7.48 WindowServer

1.98 OSCMultiMonitor

1.74 launchservicesd


Virtual Memory Information:

26.33 GB Available RAM

20.79 GB Free RAM

5.67 GB Used RAM

5.54 GB Cached files

0 B Swap Used


Software installs (last 30 days):

Soulver: 2.6.5 (installed 2017-10-15)

Ulysses: 12 (installed 2017-10-15)

ChronoSync: (installed 2017-10-16)

LaCie Storage Controller driver: (installed 2017-10-16)

LaCie RAID Monitor: (installed 2017-10-16)

LaCie Storage Controller driver: (installed 2017-10-16)

Microsoft AutoUpdate: (installed 2017-10-18)

Microsoft PowerPoint for Mac: (installed 2017-10-18)

Microsoft OneNote for Mac: (installed 2017-10-18)

Microsoft Word for Mac: (installed 2017-10-18)

Microsoft Excel for Mac: (installed 2017-10-18)

Microsoft Outlook for Mac: (installed 2017-10-18)

Ulysses: 12.1 (installed 2017-10-22)

MacFamilyTree 8: 8.2.5 (installed 2017-10-24)

Fusion 360: 1.28.2 (installed 2017-10-27)

3Dconnexion Software: (installed 2017-10-31)

SketchBook: 8.5.2 (installed 2017-11-02)

Fusion 360: 1.28.3 (installed 2017-11-02)

3Dconnexion Software: (installed 2017-11-03)

3Dconnexion Plugins: (installed 2017-11-03)

DockShelf: 1.5.1 (installed 2017-11-03)

OmniFocus: 2.11.1 (installed 2017-11-05)

LearnForUnix: 1.1 (installed 2017-11-05)

Java 8 Update 151: (installed 2017-11-07)

OmniFocus: 2.11.2 (installed 2017-11-10)

True Color Pro: (installed 2017-11-11)

Microsoft Silverlight Internet Browser Plugin: 5.1.50901.0 (installed 2017-11-11)

Microsoft Silverlight Internet Browser Plugin: 5.1.50901.0 (installed 2017-11-12)

ChronoSync: (installed 2017-11-12)

Soulver: 2.6.6 (installed 2017-11-13)

3Dconnexion Plugins: (installed 2017-11-13)


Install information may not be complete.


Diagnostics Events (last 3 days for minor events):

2017-11-13 12:31:54 awacsd Crash [Open]

Cause: awacsd connectivity_executables-120 (Jul 15 2017 16:52:30)

BUG IN LIBDISPATCH: Disposing of timer still in its heap

2017-11-13 12:31:25 Last shutdown cause: 0 - Power loss

2017-11-12 21:34:48 3DxNLServer.app Crash [Open]

Cause: terminating

abort() called

2017-11-12 20:53:01 mdworker High CPU use [Open] [Details]


Files deleted by EtreCheck:

2017-11-13 10:51:43 - /Library/LaunchAgents/com.lacie.raidmonitor.daemon.plist - Unknown

2017-11-13 10:51:43 - /Library/LaunchAgents/com.razer.rzupdater.plist-disabled - Unknown

2017-11-13 10:51:43 - /Library/LaunchAgents/com.xrite.colormunkid.plist - Unknown

Nov 13, 2017 3:50 AM

Reply Helpful

Nov 13, 2017 3:52 AM in response to Kordaat In response to Kordaat

I have also opened a case with Netflix, they no about the error code, have no idea what it is and apparently are working on it, it does not happen to everybody, so that might suggest a issue with my Mac, I have one memory module that has an ecc error, I do not think that is the issue but it is being replaced asap.

Nov 13, 2017 3:52 AM

Reply Helpful
User profile for user: Kordaat

Question: Netflix Errorcode:S7353