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Question: custom ringtone does not play for incoming call

A custom ringtone purchased from the App store does not play for incoming calls. The default tone plays instead.


iPhone 6 with latest iOS (11.1.1)

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Nov 12, 2017 9:54 AM in response to Michael Stupinski In response to Michael Stupinski

This is a known issue. You can certainly let Apple know you too are experiencing this via this link: Feedback - iPhone - Apple


You can also purchase and download a new tone and it will work, or you can create a new custom tone in Garageband and it too will work.

Nov 12, 2017 9:54 AM

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Question: custom ringtone does not play for incoming call