Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.


Question: Portrait mode in Photos app bug

I am on High Sierra, 10.13.1, iMac (Retina 5K, 27-inch, Late 2015), 4 GHz Intel Core i7, 16GB 1867 MHz DDR3.

I have discovered that all my portrait mode shots taken on my iPhone X that came to the Photos app through Photostream came in with portrait mode disabled. When I went to edit them, I turned on the Portrait mode, and the effect mask was misaligned. As you can see in these other two modes, studio light and stage light, it seems that the effect mask is rotated 90º counterclockwise and stretched to fit the proportion. It does this to every Portrait mode photo I have taken. Is it just me, or does anyone share this unfortunate problem?

User uploaded fileUser uploaded file

iMac with Retina 5K display, macOS High Sierra (10.13.1)

Posted on

Question marked as Solved

11.1.2 fixed this.

Posted on

Page content loaded

Dec 18, 2017 10:12 PM in response to Mandingo2010 In response to Mandingo2010

Mandingo2010 wrote:

Same problem, solution doesn’t work.

Ok - then if the solution does not work you do not have the same problem and again for a new problem

New problem? Then you need to start a new thread with the specifics of your new and different problem -- Writing an effective Apple Support Communities question


Dec 18, 2017 10:12 PM

Reply Helpful

Dec 18, 2017 10:19 PM in response to LarryHN In response to LarryHN

In the world I have worked in for last 35 years if an existing bug was resolved as “fixed” but then identical symptoms reappeared in a later software version it’s called a “regression” and the same bug is reactivated otherwise any new report is closed as a “duplicate” of the original.

But I’m sure you’re totally right. Merry Xmas.

Dec 18, 2017 10:19 PM

Reply Helpful
User profile for user: chazcro

Question: Portrait mode in Photos app bug