After a long and unsuccessful trip to the Apple store, and 4 hours on the phone with AppleCare (literally, I added all the call times up), the engineers are “working on it”. I escalated this as much as I could and eventually went back to the Apple store and convinced them to give me a new phone. This was last night. I’ve been enjoying everything working the way it should, the way it is advertised; until about noon today (18 hours into getting the phone). I’m so fed up. Especially at how hard it was just for them to do something for me, giving me a new phone to try. You talk to these people with an issue and they just want more and more from you, and tell you to stand by. 4 hours of my time not including the first Apple visit plus screen sharing my Mac, and until I really got mad, all they said was they’d get back to me. This isn’t how premium companies/brands operate. If I got a Patagonia jacket and the pocket zipper kept getting stuck, they’d send me a new jacket ASAP and say sorry for the inconvenience. Apple just puts you down and ***** all the info they need from you. Everyone, please spend the time calling and bugging the **** out of this company so we can help each other, getting them to wake up. The last guy I talked to tried to tell me some line about how just bc I say there are a lot of people with this issue, doesn’t mean in the grand scheme of it all it’s a large number. Well it does if you’re one of those people!