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Question: iOS 11 - Notification Screen 3D Touch Archive

This issue occurs since updating to iOS 11. When I use 3D Touch on an email in Notification Center to Archive or Mark as Read, the action isn’t actually taken on the message in the Mail app. I can 3D Touch a message and select archive and open Mail to find the message still sitting in my inbox marked as unread. If it matters, the account is a Microsoft Excjange account. I have tried turning off the account and turning it back on, as well as removing it altogether and adding back in. Any ideas?

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Nov 13, 2017 8:55 AM in response to musickevin In response to musickevin

Hello musickevin,


Thanks for that info and choosing the Apple Support Communities. If I understand correctly, you are unable to use the 3D Touch feature with Mail notifications on your iPhone, even after trying some good troubleshooting steps. If you haven't already, please restart your device as iOS clears cached data and does other system optimizations when you turn your device off and on.


Restart your iPhone, iPad, or iPod touch
Force an app to close on your iPhone, iPad, or iPod touch


If you're still having this issue, please use iTunes on your Mac or PC to backup and restore your iOS software to factory settings, as this process erases the information and settings on your device and installs a fresh copy of the latest iOS software. Temporarily setup your phone as new to test your issues, and then restore your backup and test the issues again.


How to back up your iPhone, iPad, and iPod touch
Import photos and videos from your iPhone, iPad, or iPod touch
Restore your iPhone, iPad or iPod touch to factory settings
Restore your iPhone, iPad, or iPod touch from a backup


Cheers!

Nov 13, 2017 8:55 AM

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Nov 30, 2017 11:34 AM in response to musickevin In response to musickevin

Thanks for replying, musickevin, and that additional info, it really helps! Since these steps didn't help to resolve your issue, your next step is to contact Apple for further help with your situation.


Contact Apple Support
Apple - Find Locations - Country Selector


Have a great day and thanks for using the Apple Support Communities!

Nov 30, 2017 11:34 AM

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Question: iOS 11 - Notification Screen 3D Touch Archive