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The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I am using an iPhone 6 Plus with iOS 11.1 and I need to export my Health and Activity data. I do so using the dedicated function but the preparation operation lasts quite long (up to a few hours) before cancelling itself. Normally I am expecting it to propose different means of export (email, message,...). But the process does not get to that stage. The operation does not throw any error or warning message.
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Health data export remains in preparation and cancels itself
