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Question: Help with Kernel Panic on 2017 iMac Retina?

Hello, last night I received this Kernel Panic Report on my 2017 iMac. Can anyone help me understand why it occured?


Anonymous UUID: 8D70CEB9-E3AF-0B35-0E69-8B76F0845980


Sat Nov 11 17:05:59 2017


*** Panic Report ***

panic(cpu 3 caller 0xffffff801a5ff3cd): Kernel trap at 0xffffff801aa3b779, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0x0000000000000048, CR3: 0x0000000642456039, CR4: 0x00000000003627e0

RAX: 0x0000000000000000, RBX: 0x0000000000000004, RCX: 0x0000000000010002, RDX: 0x0000000000000070

RSP: 0xffffff82f5e6bc10, RBP: 0xffffff82f5e6bc40, RSI: 0xffffff801acc2570, RDI: 0xffffff806bddb000

R8:
0xffffff801ac6a9a0, R9:
0xffffff805ba3a900, R10: 0xffffff805ba3a920, R11: 0x0000000000000001

R12: 0xffffff805ba3a580, R13: 0x0000000000000040, R14: 0x0000000000000001, R15: 0xffffff801acc2570

RFL: 0x0000000000010286, RIP: 0xffffff801aa3b779, CS:
0x0000000000000008, SS:
0x0000000000000010

Fault CR2: 0x0000000000000048, Error code: 0x0000000000000000, Fault CPU: 0x3, PL: 0, VF: 0


Backtrace (CPU 3), Frame : Return Address

0xffffff82f5e6b8a0 : 0xffffff801a4ea56c

0xffffff82f5e6b920 : 0xffffff801a5ff3cd

0xffffff82f5e6bb00 : 0xffffff801a49b593

0xffffff82f5e6bb20 : 0xffffff801aa3b779

0xffffff82f5e6bc40 : 0xffffff801aa3b334

0xffffff82f5e6bca0 : 0xffffff801aa36ccf

0xffffff82f5e6bcf0 : 0xffffff801ab03551

0xffffff82f5e6bd20 : 0xffffff801aaeb1d0

0xffffff82f5e6bd80 : 0xffffff801a5bfc00

0xffffff82f5e6bdd0 : 0xffffff801a4ef7ec

0xffffff82f5e6be30 : 0xffffff801a4cbfe1

0xffffff82f5e6be80 : 0xffffff801a4e07a7

0xffffff82f5e6bf10 : 0xffffff801a5eb1c8

0xffffff82f5e6bfb0 : 0xffffff801a49bdb6


BSD process name corresponding to current thread: powerd


Mac OS version:

16G1036


Kernel version:

Darwin Kernel Version 16.7.0: Wed Oct
4 00:17:00 PDT 2017; root:xnu-3789.71.6~1/RELEASE_X86_64

Kernel UUID: F487A842-6E21-37AB-83C3-83F951218734

Kernel slide: 0x000000001a200000

Kernel text base: 0xffffff801a400000

__HIB
text base: 0xffffff801a300000

System model name: iMac18,3 (Mac-BE088AF8C5EB4FA2)


System uptime in nanoseconds: 3154770370667

last loaded kext at 2905448795787: com.apple.driver.usb.cdc 5.0.0 (addr 0xffffff7f9e551000, size 28672)

last unloaded kext at 137886267336: com.apple.driver.AppleIntelLpssGspi 3.0.60 (addr 0xffffff7f9cc44000, size 45056)

loaded kexts:

com.apple.driver.AppleTopCaseHIDEventDriver 114

com.apple.driver.AppleHSBluetoothDriver 114

com.apple.driver.AudioAUUC 1.70

com.apple.filesystems.autofs 3.0

com.apple.driver.ApplePlatformEnabler 2.7.0d0

com.apple.driver.AGPM 110.23.17

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.AppleHDA 279.48

com.apple.driver.AppleGraphicsDevicePolicy 3.14.49

com.apple.driver.AppleUpstreamUserClient 3.6.4

com.apple.kext.AMDFramebuffer 1.5.1

com.apple.driver.pmtelemetry 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 5.0.5f1

com.apple.driver.AppleIntelKBLGraphics 10.2.5

com.apple.kext.AMDRadeonX4200 1.5.1

com.apple.driver.AppleIntelPCHPMC 1.1

com.apple.kext.AMD9520Controller 1.5.1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleMCCSControl 1.3.4

com.apple.driver.AppleOSXWatchdog 1

com.apple.iokit.BroadcomBluetooth20703USBTransport 5.0.5f1

com.apple.driver.AppleHV 1

com.apple.driver.AppleSMCLMU 208

com.apple.driver.AppleIntelKBLGraphicsFramebuffer 10.2.5

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleThunderboltIP 3.0.8

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 40

com.apple.filesystems.hfs.kext 366.70.3

com.apple.driver.AppleSDXC 1.7.6

com.apple.iokit.AppleBCM5701Ethernet 10.2.10

com.apple.driver.AirPort.Brcm4360 1151.1.1a1

com.apple.driver.AppleAHCIPort 326.60.1

com.apple.driver.AppleACPIButtons 5.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 5.0

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 172

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.usb.cdc 5.0.0

com.apple.driver.AppleHIDKeyboard 199

com.apple.driver.AppleMultitouchDriver 368.16

com.apple.driver.AppleInputDeviceSupport 76.7

com.apple.driver.IOBluetoothHIDDriver 5.0.5f1

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 279.48

com.apple.kext.OSvKernDSPLib 525

com.apple.driver.AppleGraphicsControl 3.14.49

com.apple.iokit.IOSurface 159.10

com.apple.iokit.IONDRVSupport 516.1

com.apple.driver.AppleSSE 1.0

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.driver.AppleSMBusController 1.0.18d1

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 5.0.5f1

com.apple.iokit.IOBluetoothHostControllerUSBTransport 5.0.5f1

com.apple.iokit.IOBluetoothHostControllerTransport 5.0.5f1

com.apple.iokit.IOBluetoothFamily 5.0.5f1

com.apple.driver.AppleHDAController 279.48

com.apple.iokit.IOHDAFamily 279.48

com.apple.iokit.IOAudioFamily 205.15

com.apple.vecLib.kext 1.2.0

com.apple.iokit.IOSerialFamily 11

com.apple.kext.AMDSupport 1.5.1

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d8

com.apple.AppleGraphicsDeviceControl 3.14.49

com.apple.iokit.IOAcceleratorFamily2 311.15

com.apple.iokit.IOGraphicsFamily 515.3

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IOSCSIArchitectureModelFamily 394.50.1

com.apple.driver.usb.IOUSBHostHIDDevice 1.1

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.1

com.apple.driver.AppleUSBHostMergeProperties 1.1

com.apple.driver.CoreStorage 540.30.1

com.apple.filesystems.hfs.encodings.kext 1

com.apple.driver.AppleThunderboltDPInAdapter 5.0.2

com.apple.driver.AppleThunderboltDPAdapterFamily 5.0.2

com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3

com.apple.driver.AppleHPM 3.0.9

com.apple.driver.AppleIntelLpssI2CController 3.0.60

com.apple.driver.AppleIntelLpssDmac 3.0.60

com.apple.driver.AppleThunderboltNHI 4.5.4

com.apple.iokit.IOThunderboltFamily 6.5.7

com.apple.iokit.IOEthernetAVBController 1.0.3b4

com.apple.iokit.IONVMeFamily 2.1.0

com.apple.iokit.IO80211Family 1200.12.2

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.driver.corecapture 1.0.4

com.apple.driver.AppleIntelLpssI2C 3.0.60

com.apple.iokit.IOAHCIFamily 288

com.apple.driver.usb.AppleUSBXHCIPCI 1.1

com.apple.driver.usb.AppleUSBXHCI 1.1

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.driver.AppleEFINVRAM 2.1

com.apple.driver.AppleEFIRuntime 2.1

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.KernelRelayHost 1

com.apple.iokit.IOUSBHostFamily 1.1

com.apple.driver.AppleBusPowerController 1.0

com.apple.driver.DiskImages 444.50.16

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 5.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

Model: iMac18,3, BootROM IM183.0151.B00, 4 processors, Intel Core i7, 4.2 GHz, 24 GB, SMC 2.41f1

Graphics: kHW_AMDRadeonPro575Item, Radeon Pro 575, PCIe, 4096 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR4, 2400 MHz, 0x80AD, 0x484D413835315336414652364E2D554820202020

Memory Module: BANK 0/DIMM1, 16 GB, DDR4, 2400 MHz, 0x859B, 0x435431364734534644383234412E433136464844

Memory Module: BANK 1/DIMM0, 4 GB, DDR4, 2400 MHz, 0x80AD, 0x484D413835315336414652364E2D554820202020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x16F), Broadcom BCM43xx 1.0 (7.21.171.131.1a1)

Bluetooth: Version 5.0.5f1, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

USB Device: USB 3.0 Bus

USB Device: Bluetooth USB Host Controller

USB Device: FaceTime HD Camera (Built-in)

USB Device: Intuos PTS

Thunderbolt Bus: iMac, Apple Inc., 22.1

iMac with Retina 5K display, macOS High Sierra (10.13.1)

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Answer:
Answer:

Disconnect all peripherals except keyboard and mouse. Restart the computer in Safe Mode. Does this fix the panics? If so then reboot normally to see if they are gone. If they are then one of your peripherals and/or its software is the cause.

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Nov 12, 2017 12:28 PM in response to MyrtleSnow In response to MyrtleSnow

Or rather, what it means?

The only thing I've done to my iMac is upgrade its RAM about a month ago.

Nov 12, 2017 12:28 PM

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Question marked as Apple Recommended

Nov 12, 2017 12:29 PM in response to MyrtleSnow In response to MyrtleSnow

Disconnect all peripherals except keyboard and mouse. Restart the computer in Safe Mode. Does this fix the panics? If so then reboot normally to see if they are gone. If they are then one of your peripherals and/or its software is the cause.

Nov 12, 2017 12:29 PM

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Nov 12, 2017 12:32 PM in response to MyrtleSnow In response to MyrtleSnow

Thank you, Kappy! I will try both solutions.


I have gotten one kernel panic before, right after I installed the RAM; however, the kernel panics have been pretty sporadic, and there haven't been any one specific action that has caused them.

Nov 12, 2017 12:32 PM

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User profile for user: MyrtleSnow

Question: Help with Kernel Panic on 2017 iMac Retina?