Apple Watch cellular doesn’t work

I have paired my iPhone with my apply watch and set up cellular with my carrier, Sprint (it’s a family plan so I can’t switch), yet when I’m not around my phone I can’t make/receive phone calls and I can’t respond to text messages. I’ve turned cellular on and off multiple times, restarted my phone and watch, turned off WiFi on my phone, and nothing seems to fix this problem. If I had known the cellular doesn’t work I wouldn’t have paid for the service/watch.

Posted on Nov 12, 2017 1:33 PM

Posted on Nov 12, 2017 4:21 PM

It may help to follow the instructions here, including under the heading "Get help if you can't send or receive messages" and including unpairing and re-pairing your Apple Watch if necessary:

Read and reply to messages with your Apple Watch - Apple Support

Keep in mind that the functions that are available on your Apple Watch when it is away from your iPhone depend on various factors including:

Your Apple Watch model:
Apple Watch - Compare - Apple
The features of your carrier service plan:
- Apple Watch - Carriers - Apple
- Make a call with Wi-Fi Calling - Apple Support
The type of connectivity that is available to your Apple Watch at the time:
About Bluetooth, Wi-Fi, and cellular on your Apple Watch - Apple Support

Features and requirements that apply under various circumstances are detailed here, including within the footnotes:

How to use your Apple Watch without your iPhone nearby - Apple Support

If you still need help, then I suggest that you contact your carrier in the first instance.

If the issues persist, then, depending on your carrier's advice, I suggest that you next contact Apple Support (remote diagnostics and/or mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider for assistance:

US: Apple Watch Service Answer Center - Apple Support
Elsewhere: Apple - Support

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