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Question:

Question: Mail on my iMac is very slow

Since moving to OSX El Capitan version 10.11.6 my Mail has become slower and slower. Every time I try to open an email I see the rainbow beachball rotating for several seconds before it opens.

iMac, OS X El Capitan (10.11.6), 27 inch with 1.12TB Fusion Drive

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Nov 13, 2017 9:33 AM in response to Wal70taY In response to Wal70taY

Try running this program in your normal account, then copy and paste the output in a reply. The program was created by etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy Report” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

Nov 13, 2017 9:33 AM

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Nov 14, 2017 5:32 PM in response to Eric Root In response to Eric Root

EtreCheck version: 3.4.6 (460)

Report generated 2017-11-15 11:45:43

Download EtreCheck from https://etrecheck.com

Runtime: 1:49

Performance: Excellent


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Click the [Clean up] link to delete unused files.


Problem: Beachballing

Description:

Beachballing occurs only on Mail.


Hardware Information:

iMac (27-inch, Late 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac13,2

1 3.4 GHz Intel Core i7 (i7-3770) CPU: 4-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

BANK 0/DIMM1

Empty

BANK 1/DIMM1

Empty

Handoff/Airdrop2: supported

Wireless: en1: 802.11 a/b/g/n


Video Information:

NVIDIA GeForce GTX 680MX - VRAM: 2048 MB

iMac 2560 x 1440


Disk Information:

APPLE HDD WDC WD10EALX-408EA0 disk1: (1 TB) (Rotational)

[Show SMART report]

(disk1s1) <not mounted> [EFI]: 210 MB

(disk1s2) <not mounted> [CoreStorage Container]: 999.35 GB

(disk1s3) <not mounted> [Recovery]: 650 MB


APPLE SSD SM128E disk0: (121.33 GB) (Solid State - TRIM: Yes)

[Show SMART report]

(disk0s1) <not mounted> [EFI]: 210 MB

(disk0s2) <not mounted> [CoreStorage Container]: 120.99 GB

(disk0s3) <not mounted> [Boot]: 134 MB


USB Information:

USB20Bus

hub_device

Apple Inc. FaceTime HD Camera (Built-in)

USB20Bus

hub_device

hub_device

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple, Inc. Keyboard Hub

Apple Inc. Apple Keyboard

USB30Bus

Apple Inc. MacBook Air SuperDrive


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Virtual disks:

Macintosh HD (disk2 - Journaled HFS+) / [Startup]: 1.11 TB (764.12 GB free)

Physical disk: disk0s2 120.99 GB Online

Physical disk: disk1s2 999.35 GB Online


System Software:

OS X El Capitan 10.11.6 (15G17023) - Time since boot: less than an hour


Gatekeeper:

Mac App Store and identified developers


Clean up:

com.adobe.ARM.[...].plist

/Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper semi-auto

Executable not found!

One orphan file found. [Clean up]


Kernel Extensions:

/Applications/iSkysoft iMedia Converter Deluxe.app

[loaded] com.Perfect.Driver.SystemAudioRecorder (1.1.0 - SDK 10.6) [Lookup]


System Launch Agents:

[not loaded] 8 Apple tasks

[loaded] 151 Apple tasks

[running] 81 Apple tasks


System Launch Daemons:

[not loaded] 46 Apple tasks

[loaded] 160 Apple tasks

[running] 86 Apple tasks


Launch Agents:

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-01-14) [Lookup]

[running] com.epson.Epson_Low_Ink_Reminder.launcher.plist (EPSON - installed 2016-08-31) [Lookup]

[loaded] com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2017-10-03) [Lookup]

[running] com.epson.eventmanager.agent.plist (Seiko Epson Corporation - installed 2017-07-02) [Lookup]

[running] com.epson.scannermonitor.plist (Seiko Epson Corporation - installed 2017-07-02) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) [Lookup]


Launch Daemons:

[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-14) [Lookup]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-14) [Lookup]

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 defea098 - installed 2017-10-26) [Lookup]

[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-10-13) [Lookup]

[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-04-18) [Lookup]

[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e 8b29c3ef - installed 2012-04-02) [Lookup]


User Launch Agents:

[failed] com.adobe.ARM.[...].plist (? 560d19c8 0 - installed 2013-06-16) [Lookup] - /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper: Executable not found!

[running] com.microsoft.LaunchAgent.SyncServicesAgent.plist (? 5fe0fad6 3e86b9b2 - installed 2017-11-15) [Lookup]

[loaded] com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2017-10-06) [Lookup]


User Login Items:

iTunesHelper Application (Apple, Inc. - installed 2017-11-01)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Mail Application

(/Applications/Mail.app)

Calendar Application

(/Applications/Calendar.app)

WorldClockProHelper SMLoginItem - Hidden (Apple, Inc. - installed 2017-10-26)

(/Applications/World Clock Pro.app/Contents/Library/LoginItems/WorldClockProHelper.app)

Photo Stream URL SMLoginItem - Hidden (Apple, Inc. - installed 2015-03-20)

(/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)


Internet Plug-ins:

Flip4Mac WMV Plugin: 3.2.0.16 (installed 2013-06-16) [Lookup]

FlashPlayer-10.6: 27.0.0.187 (installed 2017-11-15) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-11-01)

AdobePDFViewerNPAPI: 17.012.20098 (installed 2017-09-09) [Lookup]

AdobePDFViewer: 17.012.20098 (installed 2017-09-09) [Lookup]

Flash Player: 27.0.0.187 (installed 2017-11-15) [Lookup]

Default Browser: 601 (installed 2016-07-20)

SharePointBrowserPlugin: 14.7.3 (installed 2017-04-18) [Lookup]

Silverlight: 5.1.20513.0 (installed 2013-09-17) [Lookup]


3rd Party Preference Panes:

Flash Player (installed 2017-10-26) [Lookup]

Flip4Mac WMV (installed 2013-03-30) [Lookup]


Time Machine:

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 1.11 TB Disk used: 347.70 GB

Destinations:

Data [Network]

Total size: 2.00 TB

Total number of backups: 52

Oldest backup: 15/06/2017, 5:15 PM

Last backup: 15/11/2017, 10:13 AM

Size of backup disk: Adequate

Backup size 2.00 TB > (Disk used 347.70 GB X 3)


Top Processes by CPU:

2% WindowServer

1% kernel_task

1% Epson Scanner Monitor

0% fontd

0% com.apple.WebKit.WebContent


Top Processes by Memory:

744 MB kernel_task

359 MB com.apple.WebKit.WebContent

204 MB com.apple.WebKit.WebContent

148 MB Mail

137 MB mds_stores


Top Processes by Energy Use:

9.70 WindowServer

1.18 Epson Scanner Monitor

0.90 EEventManager

0.44 launchd


Virtual Memory Information:

4.61 GB Available RAM

2.79 GB Free RAM

3.39 GB Used RAM

1.82 GB Cached files

0 B Swap Used


Software installs (last 30 days):

Adobe Flash Player: (installed 2017-10-16)

DVD Creator - Photo Video Burn: 3.4.8 (installed 2017-10-19)

Adobe Flash Player: (installed 2017-10-25)

DVD Maker - Creator Video Burn: 3.4.9 (installed 2017-10-26)

World Clock Pro: 1.6.6 (installed 2017-10-26)

DVD Maker Pro-DVD Creator Burn: 3.5.3 (installed 2017-11-01)

EPSON Printer Driver: (installed 2017-11-01)

EPSON Manuals: (installed 2017-11-01)

DVD Maker Pro-DVD Creator Burn: 3.5.4 (installed 2017-11-05)

Adobe Flash Player: (installed 2017-11-15)


Install information may not be complete.


Diagnostics Events (last 3 days for minor events):

2017-11-15 11:26:55 Last shutdown cause: 0 - Power loss

2017-11-07 16:04:53 Kernel Panic [Open] [Details]

3rd Party Kernel Extensions: None

Nov 14, 2017 5:32 PM

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Nov 15, 2017 8:21 AM in response to Wal70taY In response to Wal70taY

Clean up:

com.adobe.ARM.[...].plist

/Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper semi-auto

Executable not found!

One orphan file found. [Clean up]


Run the report again and click [Clean up].


I don't see any installed software that should be causing a problem. If you quit Mail and reopen it does it do the same thing?


See if this helps.


Do a backup, preferably 2 on 2 separate drives.


Quit Mail.


Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Go to Library/Containers/com.apple.mail. Move the folder com.apple.mail to your desktop. You must move the entire folder, not just the contents.


Restart, re-launch Mail and test. If the problem is solved, recreate any required Mail settings and import any emails you want to save from the folder on the desktop. You can then put the folder in the Trash. If the problem remains, return the folder to where you got it replacing the one that is there.


If that doesn’t solve it repeat the above using Containers/com.apple.MailServiceAgent.

Information learned from Linc Davis. Thanks to leonie for some information contained in this.

Nov 15, 2017 8:21 AM

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Nov 16, 2017 12:56 AM in response to Eric Root In response to Eric Root

Thanks for your instructions. I ran the report again and Cleanup was successful. Quitting and reopening Mail or even shutting down the computer and restarting does not correct the problem. I have used Automator.app to prepare the workflow below - it does not work either.User uploaded file

I have found my way to User home/Library/Containers/com.apple.mail.

As I am somewhat new to this I would appreciate an expansion on your last instruction before I move the folder to the desktop.

If Mail does not have access to this folder what can I expect to see when I relaunch Mail?

Will I be able to see if the problem is resolved if Mail does not have access to this folder?

What happens to any incoming mail whist I am performing this task?

If the problem is solved what do I need to do to recreate my Mail settings and import all my Mail?

You said "If the problem remains, return the folder to where you got it replacing the one that is there." How does the second folder get there?

Please accept that I am 75 years old and a little slower than I would like to be.

Cheers.


Nov 16, 2017 12:56 AM

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Nov 16, 2017 9:29 AM in response to Wal70taY In response to Wal70taY

Following the instructions should take you to a folder named com.apple.mail. Just make sure you move the entire folder as opposed to moving the files in the folder. When you restart the computer, and reopen Mail, a replacement folder gets generated. You may have to readjust some of your Mail settings. Nothing abnormal should happen to incoming e-mails. If the problem is solved, just add back any Mail settings that aren't there. As I posted, the folder gets regenerated.

Nov 16, 2017 9:29 AM

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Question: Mail on my iMac is very slow