Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Palarin22 Author

Level 1

17 points

iTunes will not allow a manual backup on iPad

My iPad Mini is having problems with my iCloud backup. The iCloud backup is missing serval contacts. I ran a manual iCloud backup and then logged into iCloud.com but it’s still missing items on my iPad, so I want to back it up with iTunes instead. I’m using a Windows 7 computer with the current version of iTunes. When I plug in the iPad, it comes up in iTunes with two options; Setup as a New iPad OR Restore from a previous backup.

It won’t show me the Summary screen, so that I can manually back it up to iTunes. Does anyone know what may be causing this? I don’t want to lose any of my information on my iPad.

iPad Mini Wi-Fi, iOS 11.0.3

Posted on Nov 12, 2017 4:20 PM

Best reply

Diana.McCall

Level 7

21,249 points

Posted on Nov 12, 2017 5:19 PM

Hi. If you've nevef connected the iPad to the computer, then it is new to the computer. Use the New option. Than you can make your first backup to the computer.

View in context

3 replies

There are no replies.

iTunes will not allow a manual backup on iPad

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple ID.

Learn more Sign up