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Question: Why my iphone 4s is no longer having audio when playing itunes?

Why my iphone 4s is no longer having audio when playing itunes?

iPhone 4S, was working OK till couple of weeks

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Nov 14, 2017 2:01 AM in response to becky_s22 In response to becky_s22

Thank you very much for your answer.

I do not know the version of the software that I am running on my iphone. I will try to find out which it is.

I find it happens only with iTunes, but if I play the music with the telephone docked on the JBL, it does play and I can hear the sound.

I do not have the headphone and I would not know where to plug them in, so I cannot answer that.

I will try to find out the operating system version. Thanks again, salvatore

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Nov 13, 2017 11:30 AM in response to newmbb In response to newmbb

Hello newmbb,

I see that you're having an issue with the audio on your iPhone while using iTunes. I play music all the time on my iPhone, so I can understand your concern, and I'd be happy to help.

Let's have you check out this article with some troubleshooting steps to help with this issue:

If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker
If you go through those steps and the issue still remains, reply back with the answers to the following questions:
1. Which version of software are you currently using?
2. Does this only happen with iTunes?
3. Are you able to hear if you plug in headphones?
Thank you for using Apple Support Communities.
Have a great day!

Nov 13, 2017 11:30 AM

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Nov 14, 2017 2:01 AM in response to becky_s22 In response to becky_s22

Thank you very much for your answer.

I do not know the version of the software that I am running on my iphone. I will try to find out which it is.

I find it happens only with iTunes, but if I play the music with the telephone docked on the JBL, it does play and I can hear the sound.

I do not have the headphone and I would not know where to plug them in, so I cannot answer that.

I will try to find out the operating system version. Thanks again, salvatore

Nov 14, 2017 2:01 AM

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User profile for user: newmbb

Question: Why my iphone 4s is no longer having audio when playing itunes?