Hi Barney, thank you for the reply. Please tell me where EtreCheck tell me where the files are located. Here is a copy of my report
EtreCheck version: 3.4.6 (460)
Report generated 2017-11-12 19:23:13
Download EtreCheck from https://etrecheck.com
Runtime: 3:27
Performance: Good
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Problem: Beachballing
Description:
this shows up a lot
Hardware Information: ⓘ
iMac (21.5-inch, Mid 2011)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac12,1
1 2.5 GHz Intel Core i5 (i5-2400S) CPU: 4-core
4 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
BANK 0/DIMM1
Empty
BANK 1/DIMM1
Empty
Handoff/Airdrop2: not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ⓘ
AMD Radeon HD 6750M - VRAM: 512 MB
iMac 1920 x 1080
Disk Information: ⓘ
WDC WD5000AAKS-402AA0 disk0: (500.11 GB) (Rotational)
[Show SMART report]
EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 499.25 GB (348.72 GB free)
Recovery HD (disk0s3 - Journaled HFS+) /Volumes/Recovery HD [Recovery]: 650 MB (81 MB free)
OPTIARC DVD RW AD-5690H ()
USB Information: ⓘ
USB20Bus
Apple Inc. FaceTime HD Camera (Built-in)
hub_device
USB2.0 Hub
Canon MG5100 series
USB2.0 Hub
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
USB20Bus
hub_device
Mitsumi Electric Hub in Apple Extended USB Keyboard
Mitsumi Electric Apple Extended USB Keyboard
ioSafe ioSafe G3
G3 disk1: (2 TB)
EFI (disk1s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
Solo Time Machine (disk1s2 - Journaled HFS+) /Volumes/Solo Time Machine : 2.00 TB (1.29 TB free)
Apple Computer, Inc. IR Receiver
Apple Card Reader
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
System Software: ⓘ
macOS Sierra 10.12.6 (16G1108) - Time since boot: about 2 days
Configuration files: ⓘ
/etc/sysctl.conf - File exists but not expected
Gatekeeper: ⓘ
Mac App Store and identified developers
Kernel Extensions: ⓘ
/Library/Application Support/ESET/esets/PlugIns/kext
[not loaded] com.eset.kext.esets_kac (6.0.14) [Lookup]
[not loaded] com.eset.kext.esets_pfw (6.0.14) [Lookup]
/System/Library/Extensions
[not loaded] com.MCCI.SLAB_USBtoUART (V1.02.2) [Lookup]
[not loaded] com.mice.driver.Wireless360Controller (1.0.0d11) [Lookup]
[not loaded] com.mice.driver.WirelessGamingReceiver (1.0.0d11) [Lookup]
[not loaded] com.mice.driver.Xbox360Controller (1.0.0d11) [Lookup]
/System/Library/Extensions/AppleAC97Audio.kext/Contents/PlugIns
[not loaded] maxxuss.driver.AC97AudioES137x (0.1.0) [Lookup]
System Launch Agents: ⓘ
[not loaded] 7 Apple tasks
[loaded] 165 Apple tasks
[running] 106 Apple tasks
[killed] 7 Apple tasks
7 processes killed due to insufficient RAM
System Launch Daemons: ⓘ
[not loaded] 41 Apple tasks
[loaded] 167 Apple tasks
[running] 98 Apple tasks
[killed] 13 Apple tasks
13 processes killed due to insufficient RAM
Launch Agents: ⓘ
[running] 6H4HRTU5E3.com.avast.passwords.Agent.plist (AVAST Software a.s. - installed 2017-02-27) [Lookup]
[failed] com.google.keystone.agent.plist (? 7cf33771 18df9f53 - installed 2015-11-21) [Lookup]
[loaded] com.oracle.java.Java-Updater.plist (? e341ad36 be93c7fb - installed 2017-04-25) [Lookup]
[running] com.rosettastone.rosettastonedaemon.plist (Rosetta Stone Ltd. - installed 2015-01-28) [Lookup]
Launch Daemons: ⓘ
[loaded] com.adobe.fpsaud.plist (? 2afb3af7 564efddb - installed 2017-10-20) [Lookup]
[loaded] com.google.keystone.daemon.plist (Google Inc. - installed 2015-11-21) [Lookup]
[loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-02-03) [Lookup]
[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-10-11) [Lookup]
[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e 442fdde9 - installed 2011-03-10) [Lookup]
[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-09-02) [Lookup]
[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-03-15) [Lookup]
[loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2016-09-19) [Lookup]
User Launch Agents: ⓘ
[not loaded] com.adobe.ARM.[...].plist (? c8cc50de 6f08ab03 - installed 2017-01-12) [Lookup]
[running] com.amazon.music.plist (? 7c73c27a 804d536f - installed 2017-05-05) [Lookup]
[loaded] com.valvesoftware.steamclean.plist (? 70fe1d62 f03ac3b1 - installed 2017-07-08) [Lookup]
User Login Items: ⓘ
iTunesHelper Application - Hidden (Apple, Inc. - installed 2017-10-31)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
MacGameStore Helper Application
(~/Library/Application Support/MacGameStore.com/Helper/MacGameStore Helper.app)
ConnectService Application
(/Library/Application Support/ArcSoft/Connect Service/ConnectService.app)
Internet Plug-ins: ⓘ
o1dbrowserplugin: 5.41.3.0 (installed 2015-12-11) [Lookup]
AmazonMP3DownloaderPlugin1017277: AmazonMP3DownloaderPlugin 1.0.17 (installed 2012-10-06) [Lookup]
SkyCaddiePlugIn: 1.02 (installed 2012-08-19) [Lookup]
Google Earth Web Plug-in: 7.1 (installed 2015-11-21) [Lookup]
Flip4Mac WMV Plugin: 3.2.0.16 (installed 2013-05-03) [Lookup]
AdobePDFViewerNPAPI: 11.0.19 (installed 2017-01-12) [Lookup]
FlashPlayer-10.6: 27.0.0.183 (installed 2017-10-31) [Lookup]
Silverlight: 5.1.50901.0 (installed 2016-10-28) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-11-09)
Flash Player: 27.0.0.183 (installed 2017-10-31) [Lookup]
googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11) [Lookup]
iPhotoPhotocast: 6.0 (installed 2005-12-23)
AdobePDFViewer: 11.0.19 (installed 2017-01-12) [Lookup]
CouponPrinter-FireFox_v2: Version 1.1.9 (installed 2012-11-14) [Lookup]
GarminGpsControl: 4.2.0.0 (installed 2014-03-31) [Lookup]
EPPEX Plugin: 10.0 (installed 2013-11-04) [Lookup]
SharePointBrowserPlugin: 14.7.7 (installed 2017-09-12) [Lookup]
JavaAppletPlugin: Java 8 Update 131 build 11 (installed 2017-04-25) Check version
Safari Extensions: ⓘ
[disabled] Add To Amazon Wish List - Amazon.com - https://www.amazon.com/wishlist?ref=cm_wl_saf_ext (installed 2013-01-19)
[not loaded] Avast Online Security - AVAST Software - http://www.avast.com (installed 2015-03-04)
3rd Party Preference Panes: ⓘ
Flash Player (installed 2017-10-20) [Lookup]
Flip4Mac WMV (installed 2013-05-03) [Lookup]
GoToMyPC Preferences (installed 2010-07-26) [Lookup]
Java (installed 2017-04-25) [Lookup]
Time Machine: ⓘ
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 499.25 GB Disk used: 150.53 GB
Destinations:
Solo Time Machine [Local]
Total size: 2.00 TB
Total number of backups: 124
Oldest backup: 5/31/15, 12:27 AM
Last backup: 11/12/17, 6:50 PM
Size of backup disk: Excellent
Backup size 2.00 TB > (Disk size 499.25 GB X 3)
Top Processes by CPU: ⓘ
22% mdworker
9% backupd
5% mdworker
5% mdworker
5% kernel_task
Top Processes by Memory: ⓘ
648 MB kernel_task
235 MB Microsoft Excel
170 MB HelpViewer
131 MB sandboxd
126 MB Microsoft Word
Top Processes by Network Use: ⓘ
Input Output Process name
488 KB 196 KB mDNSResponder
71 KB 163 KB apsd
6 KB 6 KB ntpd
6 KB 4 KB netbiosd
7 KB 1 KB com.apple.Safari.SafeBrowsing.Service
Top Processes by Energy Use: ⓘ
8.86 backupd
4.78 mds
4.36 WindowServer
2.44 mds_stores
Virtual Memory Information: ⓘ
792 MB Available RAM
19 MB Free RAM
3.23 GB Used RAM
773 MB Cached files
322 MB Swap Used
Software installs (last 30 days): ⓘ
Adobe Flash Player: (installed 2017-10-31)
Microsoft Outlook for Mac: (installed 2017-11-06)
Microsoft PowerPoint for Mac: (installed 2017-11-06)
Microsoft Excel for Mac: (installed 2017-11-06)
Microsoft Word for Mac: (installed 2017-11-06)
Malwarebytes for Mac: (installed 2017-11-09)
Microsoft OneNote for Mac: (installed 2017-11-09)
"Malwarebytes for Mac Uninstaller": (installed 2017-11-10)
DoodleCAD: 1.6.16 (installed 2017-11-12)
Install information may not be complete.
Diagnostics Events (last 3 days for minor events): ⓘ
2017-11-12 19:08:02 GoogleSoftwareUpdateAgent.app Crash [Open]
Cause: *** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'KSPersistentTicketStore requires a store path.'
2017-11-11 21:23:47 WindowServer High CPU use [Open] [Details]
2017-11-11 20:50:26 Microsoft Outlook.app Crash [Open]
Cause: abort() called
terminating with uncaught exception of type std::__1::system_error: mutex lock failed: Invalid argument
2017-11-11 12:35:32 Microsoft Excel.app High CPU use [Open] [Details]
Files deleted by EtreCheck: ⓘ
2017-11-10 00:23:34 - ~/Library/LaunchAgents/com.amazon.cloud-player.plist - Unknown
2017-11-10 00:23:34 - ~/Library/LaunchAgents/com.vladalexa.MagicPrefs.plist - Unknown
2017-11-10 00:23:56 - /Library/LaunchAgents/com.teamviewer.teamviewer.plist - Unknown
2017-11-10 00:23:56 - /Library/LaunchAgents/com.teamviewer.teamviewer_desktop.plist - Unknown
2017-11-10 00:23:56 - /Library/LaunchDaemons/com.eset.esets_daemon.plist - Unknown
2017-11-10 00:23:56 - /Library/LaunchDaemons/com.teamviewer.teamviewer_service.plist - Unknown