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Question: My iPhone says connect to iTunes but won’t update or restore

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Nov 12, 2017 8:42 PM in response to Hannahforsyth In response to Hannahforsyth

On the computer, launch the latest version of iTunes. (If you need to, you can download the latest version of iTunes at https://www.apple.com/itunes )


With the iTunes logo showing on the phone screen, plug the phone into the computer with a genuine Apple lightning cord.


A prompt on the computer screen will offer the option to update or restore. Follow the prompts.

Nov 12, 2017 8:42 PM

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Question: My iPhone says connect to iTunes but won’t update or restore