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Question:

Question: Brand new Imac 21.5in 4K Very slow Boot up and everything

EtreCheck version: 3.4.6 (460)

Report generated 2017-11-13 00:26:13

Download EtreCheck from https://etrecheck.com

Runtime: 2:43

Performance: Excellent


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.


Problem: Computer is too slow

Description:

1 min to boot and shut down takes forever to load programs so laggy brand new computer


Hardware Information:

iMac (Retina 4K, 21.5-inch, 2017)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac18,2

1 3 GHz Intel Core i5 (i5-7400) CPU: 4-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR4 2400 MHz ok

BANK 1/DIMM0

4 GB DDR4 2400 MHz ok

Handoff/Airdrop2: supported

Wireless:
en1: 802.11 a/b/g/n/ac


Video Information:

Radeon Pro 555 - VRAM: 2 GB

iMac 4096 x 2304


Disk Information:

APPLE HDD HTS541010A9E632 disk0: (1 TB) (Rotational)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted>
[EFI]: 210 MB

(disk0s2) <not mounted>
[APFS Container]: 1000.00 GB


USB Information:

USB30Bus

Broadcom Corp. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

USB31Bus


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Virtual disks:

Macintosh HD (disk1s1 - APFS) /
[Startup]: 1000.00 GB (973.02 GB free)

Physical disk: disk0s2 1000.00 GB (973.02 GB free)

(disk1s2) <not mounted>
[Preboot]: 1000.00 GB

Physical disk: disk0s2 1000.00 GB

(disk1s3) <not mounted>
[Recovery]: 1000.00 GB

Physical disk: disk0s2 1000.00 GB

(disk1s4) /private/var/vm
[VM]: 1000.00 GB

Physical disk: disk0s2 1000.00 GB


System Software:

macOS High Sierra
10.13.1 (17B48) - Time since boot: less than an hour


Gatekeeper:

Mac App Store and identified developers


System Launch Agents:

[not loaded] 8 Apple tasks

[loaded] 183 Apple tasks

[running] 97 Apple tasks


System Launch Daemons:

[not loaded] 37 Apple tasks

[loaded] 191 Apple tasks

[running] 101 Apple tasks


User Launch Agents:

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-11-10) [Lookup]


Internet Plug-ins:

QuickTime Plugin: 7.7.3 (installed 2017-10-25)


3rd Party Preference Panes:

None


Time Machine:

Time Machine not configured!


Top Processes by CPU:

3%
WindowServer

2%
assistant_service

1%
kernel_task

1%
accountsd

1%
mds


Top Processes by Memory:

744 MB kernel_task

253 MB Google Chrome

223 MB Google Chrome Helper

193 MB Google Chrome Helper

100 MB Google Chrome Helper


Top Processes by Network Use:

Input Output Process name

9 KB 6 KB mDNSResponder

6 KB 9 KB apsd

1 KB 0 B netbiosd


Top Processes by Energy Use:

4.58 WindowServer

0.76 Google Chrome Helper

0.26 hidd

0.20 mdworker


Virtual Memory Information:

4.59 GB
Available RAM

2.93 GB
Free RAM

3.41 GB
Used RAM

1.66 GB
Cached files

0 B Swap Used


Software installs (last 30 days):

Paint X Lite: 1.1 (installed 2017-11-10)


Install information may not be complete.


Diagnostics Events (last 3 days for minor events):

2017-11-12 18:58:33 SecurityAgent Crash [Open]

Cause: objc_msgSend() selector name: setResult:

2017-11-12 18:54:59 Skype.app Crash [Open]

2017-11-12 15:21:38 iMovie.app Crash [Open]

Cause: terminating with uncaught exception of type std::__1::system_error: mutex lock failed: Invalid argument

abort() called


Can Anyone figure out why my brand new Imac is so darn slow it takes 1 min to boot and 1 min to shut down i did a hardware test everything is fine it came with mac os sierra so i upgraded and formatted it to APHS format or what ever its called and its worse then ever so slow programs crash i tried to return it back where i bought it from but they are out of stock a brand new computer should not be twice as slow as my late 2012 that the processor is slower then this one what a joke. I am stuck with a POS now that i can't return because I didn't buy it from apple.

iMac, macOS High Sierra (10.13.1)

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Nov 12, 2017 11:38 PM in response to Tjohnson09 In response to Tjohnson09

Resetting the System Management Controller

http://support.apple.com/kb/ht3964


Reset your computer’s PRAM

http://support.apple.com/kb/PH14222


OS X: What is Safe Mode?

http://support.apple.com/kb/HT1564



Disk Utility in Recovery: First Aid

https://support.apple.com/en-us/HT201314

Nov 12, 2017 11:38 PM

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Nov 13, 2017 8:04 PM in response to Tjohnson09 In response to Tjohnson09

so i upgraded and formatted it to APHS format or what ever its called

According to my research APFS is intended only for flash memory drives (SSDs) and is not installed on rotational drives or Fusion drives during insulation of High Sierra. You have a rotational drive.


A one minute boot time is about normal for a rotational drive. Please confirm your drive's negotiated link speed. Open System Information in Applications > Utilities. When SI displays, find and select "SATA/SATA Express" in the left-hand pane. Look in the main pane for this section:

User uploaded file

On your computer, what is reported for "Negotiated Link Speed?" It will be either 3 or 6 Gigabit.

Nov 13, 2017 8:04 PM

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Nov 14, 2017 9:02 AM in response to Allan Jones In response to Allan Jones

Thank you for that info. So were they supposed to put a 6Gbs Hdd in there? I was curious. I know it was a 5400rpm when I got it the part that makes it strange that the late 2012 imac i had the hard drive same os. and it booted twice as fast. And I bought it from macmall and they are out of stock and my late 2012 the GPU is failing on it so there I sit. Plus my Dad bought this for me for helping him out for a gift I didn't want to go and return it he would feel bad. So the deal I am in is pretty though 😟

Nov 14, 2017 9:02 AM

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Nov 14, 2017 10:53 AM in response to Tjohnson09 In response to Tjohnson09

I doubt SATA-3 vs SATA-6 makes any difference for HDDs. I'm surprised your 2012 was booting High Sierra faster unless it was actually a 27" with a 7200rpm.


If you need/want faster you could buy an external SSD and make that your boot drive.

Nov 14, 2017 10:53 AM

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Nov 14, 2017 11:08 AM in response to padams35 In response to padams35

would i have to have a firewire external drive to get them speeds? I already tried booting it from a usb with a 10,000rpm desktop drive didn't do anything made it the same speed. very disappointing. And yes I upgraded my imac late 2012 to a wdc black 7200rpm

Nov 14, 2017 11:08 AM

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Nov 14, 2017 12:15 PM in response to Tjohnson09 In response to Tjohnson09

Firewire is an old standard that maxed out at 800 Mbps and would likely be slower than the internal for sequential r/w. For SSD speeds you would want at least USB 3.0 or USB-C. Thunderbolt also works but is generally overkill unless using SSD RAIDs or PCIe flash.

Nov 14, 2017 12:15 PM

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Nov 14, 2017 4:39 PM in response to padams35 In response to padams35

I am returning this Imac the Hitachi 5400rpm hdd died on me started clicking and would not finish installing the os after I formatted it. They told me to go with the same one I got but with a 1TB fusion drive I am afraid to get any period. This is such a process and don't have all that money to spend what do you all think?

Nov 14, 2017 4:39 PM

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User profile for user: Tjohnson09

Question: Brand new Imac 21.5in 4K Very slow Boot up and everything