Question: Why can’t I power off my phone?
I have the 7 plus and there is a message stuck at the top of my screen and it isn’t letting me power off my phone. It’s in the way of letting me turn it off and when I try to unlock my phone it doesn’t let me touch the screen. If a call comes through it will let me answer the phone but it won’t let me unlock my phone or let me put in my password in. I don’t know if it’s a bug or if my phone is just frozen for no reason but I have never dropped my phone with out protection being on it.