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Question: switched off suddenly

iPhone 7pluse suddenly switched off.

the buttons to restart, it doesn't work.

A store tells me my Apple ID was hacked. and should pay money (210USD) to receive a code from Apple company.

Is it common for solving the problem by paying money??

iPhone 7 Plus, iOS 11, null

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Nov 13, 2017 5:34 AM in response to saramp In response to saramp

Your phone shutting off and not restarting has nothing to do with your Apple ID. I would take to an Apple Store for service.

If you live near an Apple Store, make a Genius Bar appointment to have the phone tested. Supposedly there is no charge for testing. Use 2nd link if not near an Apple Store or aren’t in the US.Take the original purchase receipt with you.

Genius Bar Reservation US

Authorized Service Provider

Nov 13, 2017 5:34 AM

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Question: switched off suddenly