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Question: Can't connect to iCloud with Firefox but works with Chrome.

Hello,


I can't connect to the website with the latest Firefox, I have the "Network Error". I tried with other browsers, and it works fine :

- Chrome 62

- IE 11


Firefox 56 can't load the login screen, it shows the following error :


APPLICATION NAME

cloudos


ERROR

authDidNotConnect-validateDidFail


DISMISS CALLBACK

function(){e.clearUserStateAndLogoutUser()}


TYPE

server


APP STATECHART

SC.Statechart:sc1171

initialized: true

name: cloudos-statechart

current-states: [

validatingAuth.gettingReply.validateFailureWithoutUsableData

]

state-transition:

active: false

suspended: false

handling-event: false



BUILD NUMBER

17GProject50


MASTERING NUMBER

17G45


TIME

Mon Nov 13 2017 12:37:48 GMT+0100 (1510573068622)


HOST

www.icloud.com


USER AGENT

Mozilla/5.0 (Windows NT 6.1; rv:56.0) Gecko/20100101 Firefox/56.0


ENVIRONMENT

PROD


CLOUDOS LOG

Mon, 13 Nov 2017 11:37:35 GMT: DEBUG: Adding new link tag with href = '/system/cloudos/17GProject50/fr-ca/stylesheet-packed.css'.

Mon, 13 Nov 2017 11:37:35 GMT: DEBUG: SC.Module: Attempting to load 'cloudos_foundation/language'

Mon, 13 Nov 2017 11:37:35 GMT: DEBUG: SC.Module: Module 'cloudos_foundation/language' is not loaded, loading now.

Mon, 13 Nov 2017 11:37:35 GMT: DEBUG: SC.Module: Loading CSS file in 'cloudos_foundation/language' -> '/system/cloudos/17GProject50/cloudos_foundation/language/17GProject50/fr-ca/st ylesheet.css'

Mon, 13 Nov 2017 11:37:35 GMT: DEBUG: SC.Module: Loading JavaScript file in 'cloudos_foundation/language' -> '/system/cloudos/17GProject50/cloudos_foundation/language/17GProject50/fr-ca/ja vascript-strings.js'

Mon, 13 Nov 2017 11:37:35 GMT: DEBUG: Removing old link tag with href = '/system/cloudos/17GProject50/en-us/stylesheet-packed.css'.

Mon, 13 Nov 2017 11:37:35 GMT: DEBUG: SC.Module: Module 'cloudos_foundation/language' finished loading.

Mon, 13 Nov 2017 11:37:35 GMT: DEBUG: SC.Module: Evaluating and invoking callbacks for 'cloudos_foundation/language'.

Mon, 13 Nov 2017 11:37:35 GMT: DEBUG: SC.Module: Module 'cloudos_foundation/language' has completed loading, invoking callbacks.

Mon, 13 Nov 2017 11:37:35 GMT: DEBUG: SC.Module: Attempting to load 'cloudos_foundation/springboard'

Mon, 13 Nov 2017 11:37:35 GMT: DEBUG: SC.Module: Module 'cloudos_foundation/springboard' is not loaded, loading now.

Mon, 13 Nov 2017 11:37:35 GMT: DEBUG: SC.Module: Loading CSS file in 'cloudos_foundation/springboard' -> '/system/cloudos/17GProject50/cloudos_foundation/springboard/17GProject50/fr-ca /stylesheet.css'

Mon, 13 Nov 2017 11:37:35 GMT: DEBUG: SC.Module: Loading JavaScript file in 'cloudos_foundation/springboard' -> '/system/cloudos/17GProject50/cloudos_foundation/springboard/17GProject50/fr-ca /javascript.js'

Mon, 13 Nov 2017 11:37:35 GMT: DEBUG: CloudOS.main() already has localized strings, proceeding to run CloudOS.run() now.

Mon, 13 Nov 2017 11:37:35 GMT: DEBUG: CloudOS window is visible initially

Mon, 13 Nov 2017 11:37:35 GMT: DEBUG: Loading localized strings and metrics

Mon, 13 Nov 2017 11:37:35 GMT: DEBUG: --> Request 1: GET to https://www.icloud.com/applications/newspublisher/current/info.json, headers: Content-Type=text/plain, body: (omitted)

Mon, 13 Nov 2017 11:37:35 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: BEGIN initialize statechart

Mon, 13 Nov 2017 11:37:35 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: BEGIN gotoState: __ROOT_STATE__

Mon, 13 Nov 2017 11:37:35 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: starting from current state: ---

Mon, 13 Nov 2017 11:37:35 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: current states before: ---

Mon, 13 Nov 2017 11:37:35 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: --> entering state: __ROOT_STATE__

Mon, 13 Nov 2017 11:37:35 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: --> entering state: loading

Mon, 13 Nov 2017 11:37:35 GMT: INFO: Trying to load font SFNSText

Mon, 13 Nov 2017 11:37:35 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: current states after: loading

Mon, 13 Nov 2017 11:37:35 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: END gotoState: __ROOT_STATE__

Mon, 13 Nov 2017 11:37:35 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: END initialize statechart

Mon, 13 Nov 2017 11:37:35 GMT: DEBUG: Language check for CloudOS: null -> fr-ca. We WILL relocalize cloudOS.

Mon, 13 Nov 2017 11:37:35 GMT: DEBUG: <-- Response 1: 200 (143ms), headers: Accept-Ranges=bytes, Access-Control-Allow-Origin=*, Cache-Control=public, max-age=300, Connection=keep-alive, Content-Encoding=gzip, Content-Language=en-us, Content-Length=171, Content-Type=application/json, Date=Mon, 13 Nov 2017 11:37:36 GMT, ETag="fd-55b39e4f3ce00", Server=Apache, Strict-Transport-Security=max-age=31536000; includeSubDomains, Vary=Accept-Encoding, X-Responding-Instance=anton-apache:22502@st14p25ic-hpaf07120301:9081:1S12 body: (omitted)

Mon, 13 Nov 2017 11:37:35 GMT: DEBUG: Adding additional data for newspublisher

Mon, 13 Nov 2017 11:37:35 GMT: DEBUG: Since there is no account prefs yet, we will set the locale of “newspublisher” as en-us

Mon, 13 Nov 2017 11:37:35 GMT: DEBUG: SC.Module: Module 'cloudos_foundation/springboard' finished loading.

Mon, 13 Nov 2017 11:37:35 GMT: DEBUG: SC.Module: Evaluating and invoking callbacks for 'cloudos_foundation/springboard'.

Mon, 13 Nov 2017 11:37:35 GMT: DEBUG: SC.Module: Module 'cloudos_foundation/springboard' has completed loading, invoking callbacks.

Mon, 13 Nov 2017 11:37:36 GMT: DEBUG: SFNSText font is loaded

Mon, 13 Nov 2017 11:37:36 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: BEGIN gotoState: validatingAuth

Mon, 13 Nov 2017 11:37:36 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: starting from current state: loading

Mon, 13 Nov 2017 11:37:36 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: current states before: loading

Mon, 13 Nov 2017 11:37:36 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: pivot state = __ROOT_STATE__

Mon, 13 Nov 2017 11:37:36 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: <-- exiting state: loading

Mon, 13 Nov 2017 11:37:36 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: --> entering state: validatingAuth

Mon, 13 Nov 2017 11:37:36 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: --> entering state: validatingAuth.gettingReply

Mon, 13 Nov 2017 11:37:36 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: --> entering state: validatingAuth.gettingReply.parsingReply

Mon, 13 Nov 2017 11:37:36 GMT: DEBUG: COS: Sending validate POST request to https://setup.icloud.com/setup/ws/1/validate

Mon, 13 Nov 2017 11:37:36 GMT: DEBUG: --> Request 2: POST to https://setup.icloud.com/setup/ws/1/validate?clientBuildNumber=17GProject50&clie ntId=48ADD6A0-D288-4DFB-8E2A-0275ED646818&clientMasteringNumber=17G45, headers: Content-Type=text/plain, body: (omitted)

Mon, 13 Nov 2017 11:37:36 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: current states after: validatingAuth.gettingReply.parsingReply

Mon, 13 Nov 2017 11:37:36 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: END gotoState: validatingAuth

Mon, 13 Nov 2017 11:37:37 GMT: DEBUG: <-- Response 2: 0 (1431ms), headers: body: (empty)

Mon, 13 Nov 2017 11:37:37 GMT: DEBUG: COS: invoking validateDidFail

Mon, 13 Nov 2017 11:37:37 GMT: WARN: validate call failed with 0 status code

Mon, 13 Nov 2017 11:37:37 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: BEGIN sendEvent: 'resendLoginOrValidateRequest'

Mon, 13 Nov 2017 11:37:37 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: __ROOT_STATE__: will handle event 'resendLoginOrValidateRequest'

Mon, 13 Nov 2017 11:37:37 GMT: DEBUG: sending validate request again.

Mon, 13 Nov 2017 11:37:37 GMT: DEBUG: COS: Sending validate POST request to https://setup.icloud.com/setup/ws/1/validate

Mon, 13 Nov 2017 11:37:37 GMT: DEBUG: --> Request 3: POST to https://setup.icloud.com/setup/ws/1/validate?clientBuildNumber=17GProject50&clie ntId=48ADD6A0-D288-4DFB-8E2A-0275ED646818&clientMasteringNumber=17G45, headers: Content-Type=text/plain, body: (omitted)

Mon, 13 Nov 2017 11:37:37 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: END sendEvent: 'resendLoginOrValidateRequest'

Mon, 13 Nov 2017 11:37:37 GMT: DEBUG: Validating Preferences

Mon, 13 Nov 2017 11:37:37 GMT: DEBUG: Check if X-APPLE-WEB-ID can be created

Mon, 13 Nov 2017 11:37:37 GMT: DEBUG: Creating the _usernameMonitorTimer

Mon, 13 Nov 2017 11:37:38 GMT: DEBUG: <-- Response 3: 0 (1076ms), headers: body: (empty)

Mon, 13 Nov 2017 11:37:38 GMT: DEBUG: COS: invoking validateDidFail

Mon, 13 Nov 2017 11:37:38 GMT: WARN: validate call failed with 0 status code

Mon, 13 Nov 2017 11:37:38 GMT: WARN: Already exceeded the maximum number of validate request attempts. Hence marking the request as failure.

Mon, 13 Nov 2017 11:37:38 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: BEGIN sendEvent: 'authDidNotConnect'

Mon, 13 Nov 2017 11:37:38 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: validatingAuth.gettingReply.parsingReply: will handle event 'authDidNotConnect'

Mon, 13 Nov 2017 11:37:38 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: BEGIN gotoState: validatingAuth.gettingReply.validateFailureWithoutUsableData

Mon, 13 Nov 2017 11:37:38 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: starting from current state: validatingAuth.gettingReply.parsingReply

Mon, 13 Nov 2017 11:37:38 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: current states before: validatingAuth.gettingReply.parsingReply

Mon, 13 Nov 2017 11:37:38 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: pivot state = validatingAuth.gettingReply

Mon, 13 Nov 2017 11:37:38 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: <-- exiting state: validatingAuth.gettingReply.parsingReply

Mon, 13 Nov 2017 11:37:38 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: --> entering state: validatingAuth.gettingReply.validateFailureWithoutUsableData

Mon, 13 Nov 2017 11:37:38 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: current states after: validatingAuth.gettingReply.validateFailureWithoutUsableData

Mon, 13 Nov 2017 11:37:38 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: END gotoState: validatingAuth.gettingReply.validateFailureWithoutUsableData

Mon, 13 Nov 2017 11:37:38 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: END sendEvent: 'authDidNotConnect'

Mon, 13 Nov 2017 11:37:38 GMT: DEBUG: Validating Preferences

Mon, 13 Nov 2017 11:37:38 GMT: DEBUG: Check if X-APPLE-WEB-ID can be created

Mon, 13 Nov 2017 11:37:39 GMT: DEBUG: Background View: Now starting one-second fast-FPS background performance evaluation.

Mon, 13 Nov 2017 11:37:40 GMT: DEBUG: Background View: Successfully completed one-second fast-FPS performance evaluation.

Mon, 13 Nov 2017 11:37:40 GMT: DEBUG: CloudOS window received blur event

Mon, 13 Nov 2017 11:37:45 GMT: DEBUG: SC.Module: Prefetching module 'cloudkit/error_catcher'.

Mon, 13 Nov 2017 11:37:45 GMT: DEBUG: SC.Module: Loading CSS file in 'cloudkit/error_catcher' -> '/system/cloudos/17GProject50/cloudkit/error_catcher/17GProject50/fr-ca/stylesh eet.css'

Mon, 13 Nov 2017 11:37:45 GMT: DEBUG: SC.Module: Loading JavaScript file in 'cloudkit/error_catcher' -> '/system/cloudos/17GProject50/cloudkit/error_catcher/17GProject50/fr-ca/javascr ipt-strings.js'

Mon, 13 Nov 2017 11:37:45 GMT: DEBUG: SC.Module: Prefetching module 'cloudkit/first_run'.

Mon, 13 Nov 2017 11:37:45 GMT: DEBUG: SC.Module: 'cloudkit/first_run' depends on 'coreweb/timezone_picker', loading dependency…

Mon, 13 Nov 2017 11:37:45 GMT: DEBUG: SC.Module: Attempting to load 'coreweb/timezone_picker'

Mon, 13 Nov 2017 11:37:45 GMT: DEBUG: SC.Module: Module 'coreweb/timezone_picker' is not loaded, loading now.

Mon, 13 Nov 2017 11:37:45 GMT: DEBUG: SC.Module: Loading CSS file in 'coreweb/timezone_picker' -> '/system/cloudos/17GProject50/coreweb/timezone_picker/17GProject50/fr-ca/styles heet.css'

Mon, 13 Nov 2017 11:37:45 GMT: DEBUG: SC.Module: Loading JavaScript file in 'coreweb/timezone_picker' -> '/system/cloudos/17GProject50/coreweb/timezone_picker/17GProject50/fr-ca/javasc ript-strings.js'

Mon, 13 Nov 2017 11:37:45 GMT: DEBUG: SC.Module: 'cloudkit/first_run' depends on 'cloudkit/photo', loading dependency…

Mon, 13 Nov 2017 11:37:45 GMT: DEBUG: SC.Module: Attempting to load 'cloudkit/photo'

Mon, 13 Nov 2017 11:37:45 GMT: DEBUG: SC.Module: Module 'cloudkit/photo' is not loaded, loading now.

Mon, 13 Nov 2017 11:37:45 GMT: DEBUG: SC.Module: Loading JavaScript file in 'cloudkit/photo' -> '/system/cloudos/17GProject50/cloudkit/photo/17GProject50/fr-ca/javascript-stri ngs.js'

Mon, 13 Nov 2017 11:37:45 GMT: DEBUG: SC.Module: Loading CSS file in 'cloudkit/first_run' -> '/system/cloudos/17GProject50/cloudkit/first_run/17GProject50/fr-ca/stylesheet. css'

Mon, 13 Nov 2017 11:37:45 GMT: DEBUG: SC.Module: Loading JavaScript file in 'cloudkit/first_run' -> '/system/cloudos/17GProject50/cloudkit/first_run/17GProject50/fr-ca/javascript- strings.js'

Mon, 13 Nov 2017 11:37:45 GMT: DEBUG: SC.Module: Prefetching module 'cloudkit/core_types'.

Mon, 13 Nov 2017 11:37:45 GMT: DEBUG: SC.Module: Loading JavaScript file in 'cloudkit/core_types' -> '/system/cloudos/17GProject50/cloudkit/core_types/17GProject50/en-us/javascript -strings.js'

Mon, 13 Nov 2017 11:37:45 GMT: DEBUG: SC.Module: Prefetching module 'coreweb/date_formatter'.

Mon, 13 Nov 2017 11:37:45 GMT: DEBUG: SC.Module: Loading JavaScript file in 'coreweb/date_formatter' -> '/system/cloudos/17GProject50/coreweb/date_formatter/17GProject50/fr-ca/javascr ipt-strings.js'

Mon, 13 Nov 2017 11:37:45 GMT: DEBUG: SC.Module: Prefetching module 'cloudos_foundation/alarms'.

Mon, 13 Nov 2017 11:37:45 GMT: DEBUG: SC.Module: Loading CSS file in 'cloudos_foundation/alarms' -> '/system/cloudos/17GProject50/cloudos_foundation/alarms/17GProject50/fr-ca/styl esheet.css'

Mon, 13 Nov 2017 11:37:45 GMT: DEBUG: SC.Module: Loading JavaScript file in 'cloudos_foundation/alarms' -> '/system/cloudos/17GProject50/cloudos_foundation/alarms/17GProject50/fr-ca/java script-strings.js'

Mon, 13 Nov 2017 11:37:45 GMT: DEBUG: SC.Module: Prefetching module 'cloudos_foundation/sharing'.

Mon, 13 Nov 2017 11:37:45 GMT: DEBUG: SC.Module: Loading CSS file in 'cloudos_foundation/sharing' -> '/system/cloudos/17GProject50/cloudos_foundation/sharing/17GProject50/fr-ca/sty lesheet.css'

Mon, 13 Nov 2017 11:37:45 GMT: DEBUG: SC.Module: Loading JavaScript file in 'cloudos_foundation/sharing' -> '/system/cloudos/17GProject50/cloudos_foundation/sharing/17GProject50/fr-ca/jav ascript-strings.js'

Mon, 13 Nov 2017 11:37:45 GMT: DEBUG: SC.Module: Module 'cloudkit/error_catcher' finished loading.

Mon, 13 Nov 2017 11:37:45 GMT: DEBUG: SC.Module: Module 'cloudkit/error_catcher' was prefetched, not evaluating until needed.

Mon, 13 Nov 2017 11:37:45 GMT: DEBUG: SC.Module: Module 'coreweb/date_formatter' finished loading.

Mon, 13 Nov 2017 11:37:45 GMT: DEBUG: SC.Module: Module 'coreweb/date_formatter' was prefetched, not evaluating until needed.

Mon, 13 Nov 2017 11:37:45 GMT: DEBUG: SC.Module: Module 'cloudkit/first_run' finished loading.

Mon, 13 Nov 2017 11:37:45 GMT: DEBUG: SC.Module: Module 'cloudkit/first_run' was prefetched, not evaluating until needed.

Mon, 13 Nov 2017 11:37:45 GMT: DEBUG: SC.Module: Module 'cloudkit/core_types' finished loading.

Mon, 13 Nov 2017 11:37:45 GMT: DEBUG: SC.Module: Module 'cloudkit/core_types' was prefetched, not evaluating until needed.

Mon, 13 Nov 2017 11:37:45 GMT: DEBUG: SC.Module: Module 'cloudos_foundation/alarms' finished loading.

Mon, 13 Nov 2017 11:37:45 GMT: DEBUG: SC.Module: Module 'cloudos_foundation/alarms' was prefetched, not evaluating until needed.

Mon, 13 Nov 2017 11:37:45 GMT: DEBUG: SC.Module: Module 'cloudos_foundation/sharing' finished loading.

Mon, 13 Nov 2017 11:37:45 GMT: DEBUG: SC.Module: Module 'cloudos_foundation/sharing' was prefetched, not evaluating until needed.

Mon, 13 Nov 2017 11:37:45 GMT: DEBUG: SC.Module: Module 'cloudkit/photo' finished loading.

Mon, 13 Nov 2017 11:37:45 GMT: DEBUG: SC.Module: Evaluating and invoking callbacks for 'cloudkit/photo'.

Mon, 13 Nov 2017 11:37:45 GMT: DEBUG: SC.Module: Module 'cloudkit/photo' has completed loading, invoking callbacks.

Mon, 13 Nov 2017 11:37:45 GMT: DEBUG: SC.Module: Module 'coreweb/timezone_picker' finished loading.

Mon, 13 Nov 2017 11:37:45 GMT: DEBUG: SC.Module: Evaluating and invoking callbacks for 'coreweb/timezone_picker'.

Mon, 13 Nov 2017 11:37:45 GMT: DEBUG: SC.Module: Module 'coreweb/timezone_picker' has completed loading, invoking callbacks.

Mon, 13 Nov 2017 11:37:45 GMT: DEBUG: SC.Module: Now that coreweb/timezone_picker has loaded, all dependencies for a dependent cloudkit/first_run are met.

Mon, 13 Nov 2017 11:37:45 GMT: DEBUG: SC.Module: Evaluating and invoking callbacks for 'cloudkit/first_run'.

Mon, 13 Nov 2017 11:37:45 GMT: DEBUG: SC.Module: Module 'cloudkit/first_run' has completed loading, invoking callbacks.

Mon, 13 Nov 2017 11:37:46 GMT: DEBUG: Sending stats to feedbackws

Mon, 13 Nov 2017 11:37:46 GMT: DEBUG: --> Request 4: POST to https://feedbackws.icloud.com/reportStats, headers: Content-Type=text/plain, body: (omitted)

Mon, 13 Nov 2017 11:37:47 GMT: DEBUG: <-- Response 4: 200 (1018ms), headers: cache-control=no-cache, no-store, private, content-type=application/json; charset=UTF-8, via=icloudedge:ld05p01ic-ztde020936:7401:17RC169:London, x-apple-request-uuid=b408d333-0e6c-46e5-abb1-c616239b455d body: (omitted)

Mon, 13 Nov 2017 11:37:47 GMT: INFO: Successfully sent stats to feedbackws

Mon, 13 Nov 2017 11:37:48 GMT: DEBUG: CloudOS window received focus event

Mon, 13 Nov 2017 11:37:48 GMT: DEBUG: CloudKit: ErrorCatcher dialog invoked.

Mon, 13 Nov 2017 11:37:48 GMT: DEBUG: SC.Module: Attempting to load 'cloudkit/error_catcher'

Mon, 13 Nov 2017 11:37:48 GMT: DEBUG: SC.Module: Module 'cloudkit/error_catcher' already loaded.

Mon, 13 Nov 2017 11:37:48 GMT: DEBUG: SC.Module: Evaluating JavaScript for module 'cloudkit/error_catcher'.

Mon, 13 Nov 2017 11:37:48 GMT: DEBUG: SC.Module: Module 'cloudkit/error_catcher' has completed loading, invoking callbacks.


Help appreciated !

Windows 7

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Question: Can't connect to iCloud with Firefox but works with Chrome.