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Question: New pairing

Greetings all,

How can reset all settings for my apple watch?

Unfortunately I forgot ID account and it's password.

My apple watch is currently unpaired but when I try to pair with new iPhone I get a message to contact the previous owner.


Appreciate your support.


Many thanks in advance.

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Nov 13, 2017 5:07 AM in response to Otaibiss In response to Otaibiss

Hi


You are describing Activation Lock, which prevents unauthorised use of Apple Watch if it is lost or stolen.


If the Apple Watch is locked to your own account, but you are having issues with your credentials:


It may help to follow the instructions here:

  • If you forgot your Apple ID - Apple Support
  • If you forgot your Apple ID password - Apple Support

  • If you still need assistance, contact Apple Support or make a Genius Bar reservation, taking along your Apple Watch and your original proof of purchase for it:


    If the Apple Watch is instead pre-owned and locked to the previous owner's account:


    • You will need the previous owner (who may not be the seller) to either enter their Apple ID and password on your iPhone or to turn the feature off via https://www.icloud.com/ (by signing in with their Apple ID > Find My iPhone > All Devices, then select the Apple Watch > Erase Apple Watch > Next until erased > click X next to the watch).
    • If you cannot arrange for the previous owner to do this, then you should return the watch for a refund.
    • You will not otherwise be able to use the watch. There is no way around this security feature.
    • Apple will not advise you of the previous owner's contact details, nor will Apple pass your details on to them.


    More information:

    About Activation Lock on your Apple Watch - Apple Support

    Nov 13, 2017 5:07 AM

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    User profile for user: Otaibiss

    Question: New pairing