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Question: Password Caddy

Apparently Pass Caddy needs an update from the developer. I have no earthly idea of how to contact the developer, let alone who that is. The app won’t even open so that I can access what’s already stored!!! This is so stupid! From now on, i’ll Just take a chance and write my passwords down instead of trusting an app!!!!!!

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Nov 13, 2017 6:00 PM in response to Gemini60 In response to Gemini60

Hello Gemini60.

Welcome to Apple Support Communities.

If I'm understanding correctly, you are having some trouble with an app. I will be happy to help.

Check out the steps below to see if it helps from our article: If an app you installed unexpectedly quits, stops responding, or won’t open

Restart the app

Close the app and open it again.

Restart your device

Turn your device off and back on.

Check for iOS and app updates

  1. Make sure that you're using latest version of iOS.
  2. Open the App Store and tap Updates.
  3. If updates are available, tap Update All.
  4. If asked, enter your Apple ID password.

You might need a Wi-Fi connection to update some apps.

Install another app from the App Store

Try installing a different app that you don't have on your device. Find a free app from the App Store, and remember to use the same Apple ID that you used to download the app that you're having issues with.

Delete and reinstall the app

  1. Tap and hold the app until it jiggles.
  2. Tap the User uploaded file on the app.
    User uploaded file
  3. Press the Home button.
  4. Go to the App Store and download the app again.
  5. Wait for the app to download, then open it from the Home screen.

Contact the app developer

If you see this issue again, contact the app developer for help:

  1. Find the app in the App Store.
  2. Tap the app, then tap Reviews.
  3. Underneath App Store Customer Reviews, tap App Support.
    User uploaded file


Nov 13, 2017 6:00 PM

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User profile for user: Gemini60

Question: Password Caddy