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Question: MBAir will not turn on with battery in?!?!

Hi All,

I have a MacBook Air that is just not turning on.

I have tried:

  • Holding down power for 15 seconds - Nothing happened
  • Resetting the SMC - Nothing happened
  • Take out the battery, leaving power connected - Oddly it turns on... Thought it may be an issue with the battery, so I swapped it out with another working battery, however, I get the same results.

It is worth noting that the trackpad will click however the cursor will not move...

Any ideas?

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Nov 16, 2017 2:39 PM in response to Nick@Leighton In response to Nick@Leighton

Greetings, Nick@Leighton.

I see that your MacBook Air isn't turning on. Good job on the troubleshooting you've already completed, and I'm happy to help.

If your Mac won‘t turn on -- Review the steps provided in this article.

Apple - Support - Product Selection -- If, after reviewing that article, your MacBook Air still won't turn on, contact Apple Support. They will be able to troubleshoot this issue with your further and supply you with all of your service options if needed.

Find Locations -- You can also locate the nearest Apple Store or Apple Authorized Service Provider if you'd rather. Make sure the country you're located in is showing on the top-right corner. If it isn't, click it and choose the correct one.

How to back up your Mac -- Before you take or send your MacBook Air in, please be certain you have a fresh backup to keep your personal information safe if possible.

Keeping your confidential data secure during hardware repair

Some product repairs may involve replacing your computer's hard drive, and some may not. If your hard drive contains sensitive or confidential data, read on for some suggestions on how to keep that data secure.

Take care!

Nov 16, 2017 2:39 PM

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Question: MBAir will not turn on with battery in?!?!