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iTunes Genius won't turn off and is stopping iCloud Music Library from syncing

I can no longer update my iCloud Music Library because I get an error stating the Genius cannot be updated and that I need to turn it off and back on. It says to go to File > Library > Turn Off Genius to turn it off and then back on BUT Turn Off is not an option, only Update is.

What do I do?

Posted on Nov 13, 2017 6:56 AM

Best reply

Anthony Adams Author

Level 1

38 points

Posted on Nov 13, 2017 10:43 AM

What I found as a solution is to go to iTunes Preferences > General and uncheck iCloud Music Library because Genius won't turn off while that is engaged. Once I unchecked it and let it delete the Genius info and then I turned it back on, it was fixed!

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iTunes Genius won't turn off and is stopping iCloud Music Library from syncing

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