Purchasing

Question

Level 1

4 points

Purchasing

It is 11/13/17 at 9:57am and I just got a notification that I bought something from iTunes. I do not have iTunes on my laptop, I only download it back on there when I have to back up my iPhone. I don't even have it downloaded on my phone. I don't know if y'all have a glitch or if someone has my account but every few weeks someone buys something on my iTunes and I get charged with it when I have not payed for anything.

Posted on Nov 13, 2017 6:59 AM

Reply

Answer 1

Best reply

FoxFifth

Level 10

468,717 points

Nov 13, 2017 8:58 AM in response to Amandarae3

This is a user-to-user support forum. If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

You can use the following to determine if it is a real charge, what it is for, and to report a problem: Get help with an item purchased from the App Store, iTunes Store, or iBooks Store - Apple Support

Also see: If you see 'itunes.com/bill' or an unfamiliar charge on your bank, credit card, or debit statement - Apple Support

If there are actual charges to your account that you did not authorize, change your password as described in item 5 in the last link above.

Reply