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Question: Email notification disappears from lock screen when unlocking with FaceID

I'm running iOS 11.1.1 on an iPhone X. I use FaceID and have all notifications set to Show Previews When Unlocked.

I have two email accounts: an iCloud account and an Exchange account.


The iCloud email notifications behave as expected: the email comes in, a notification pops up on the lock screen which shows the sender's name and "Mail message" in lieu of a preview. When I look at the phone & unlock with FaceID, that holding message turns into a preview of the email.


The problem is with the Exchange account: instead of behaving as expected, this happens instead (at least, it does most of the time): the email comes in, a notification pops up on the lock screen which shows the sender's name and "Mail message" — so far so good. However, whenever I look at the phone & unlock with FaceID, instead of the notification card simply disappears (as if the email has been read or something). I don't get to see the preview.


Oddly, the preview is still there when I swipe up to see older notifications, and the email is marked as unread still.


I've checked and as far as I can see the notification settings for the two accounts are the same.


Does anyone have any ideas that might let me fix this? Or is it simply a bug in iOS?

iPhone X, iOS 11.1

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Nov 13, 2017 7:23 AM in response to philipc121 In response to philipc121

Hi Philip, I have almost similar problem.


1. iCloud mail works fine;

2. Exchange email to Google works fine;

3. Exchange email to MDM Server (Airwatch) managed by my company Central IT - this one gave a problem like yours, is this the same as yours?


If the above item 3 is "Yes" for you, contact your Central IT team. My IT team acknowledges the issues and is working on a fix now within the MDM servers.

Nov 13, 2017 7:23 AM

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Question: Email notification disappears from lock screen when unlocking with FaceID