iPhone X tap to wake

Question

IceDreama Author

Level 1

8 points

iPhone X tap to wake

So basically, "tap to wake" the screen on my iPhone X no longer seems to work.

I've tried the following:

turning feature off and on in accessibility menu; and
restoring to factory setting from iTunes and then doing a restore from iCloud backup.

None of the above helped. Any ideas on what is causing this problem?

iPhone X, iOS 11.1

Posted on Nov 13, 2017 8:19 AM

Reply

Answer 1

JovonaP.

Community Specialist

Nov 14, 2017 8:23 AM in response to IceDreama

Hello IceDreama,

Congratulations on your new iPhone X! It's my understanding you've been unable to tap to wake the iPhone. You've tried great steps to get this resolved. I'm happy to help.

At this point, I recommend contacting Apple Support for further assistance with this issue.
Contact Apple Support

Thank you for using Apple Support Communities.

Cheers!

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