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Question: iPhone X tap to wake

So basically, "tap to wake" the screen on my iPhone X no longer seems to work.

I've tried the following:

  • turning feature off and on in accessibility menu; and
  • restoring to factory setting from iTunes and then doing a restore from iCloud backup.

None of the above helped. Any ideas on what is causing this problem?

iPhone X, iOS 11.1

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Nov 14, 2017 8:23 AM in response to IceDreama In response to IceDreama

Hello IceDreama,

Congratulations on your new iPhone X! It's my understanding you've been unable to tap to wake the iPhone. You've tried great steps to get this resolved. I'm happy to help.

At this point, I recommend contacting Apple Support for further assistance with this issue.
Contact Apple Support

Thank you for using Apple Support Communities.


Nov 14, 2017 8:23 AM

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Question: iPhone X tap to wake