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Question: Macbook pro shutting down even in very light usage.

My macbook pro 13" early 2015 shuts down randomly. It shuts down even when watching youtube or any other very light tasks, then the next moment when I power it on, it won't even reach upto the login screen. When I keep it idle just the screen turned on and doing nothing else it works for a very long time. I guess it is somehow related to CPU/GPU temp. Also when the CPU is is cold and I start it, the screen distorts and it takes nearly 5 mins to recover. Even after the screen recovers it is covered with equally spaced light grey very thin horizontal lines. I have already replaced the thermal compound and its was of no use. Is there anything else that I can do?

MacBook Pro with Retina display, null

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Nov 13, 2017 8:21 AM in response to abhishekmeher3 In response to abhishekmeher3

Watching video is not a light task. It uses a lot of both processor and GPU capacity. Some browsers can be quite tasking; Chrome is a well-known resource hog that can cause both Windows and Mac notebooks to run hot.


When you had the computer open did you check the fan(s) for clogging. I recently serviced my MBP; I did not see much dirt on the fan blades but, on removing the fan, found this air blockage on the heat sink that the fan is supposed to cool:

User uploaded file

Your MBP model has a similar fan/heatsink config. It's worth checking.


Often hot running can be traced to either blocked air vents or unneeded third-party software. For venting, make sure that nothing like a blanket or pillow blocks the vents on either side of the case. Also avoid obstructing the hinge area in the back so exhaust air is not trapped in the computer.


For the software issue there is an Apple procedure but it is dynamic rather than static. That makes it very difficult to post the results here without a lot of screenshots that may not be easy to for us helper types to read. Rather, you can post a snapshot of your config that can help us easily detect known trouble-making software. Fortunately there is a safe and secure way to do that.


A respected and long-serving member of these communities has created a simple utility that will take a "snapshot" of your configuration without revealing any sensitive information about you and your computer. It is Etrecheck, and is available here:


http://etrecheck.com/


Run it and, when its report displays, click the "Share Report" icon and then "Copy Report" from the resulting dropdown. Paste the entire report into a response to your own thread here. It will allow us to quickly identify or eliminate software as the problem.

Nov 13, 2017 8:21 AM

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Nov 13, 2017 8:49 AM in response to abhishekmeher3 In response to abhishekmeher3

EtreCheck version: 3.4.6 (460)

Report generated 2017-11-13 22:18:35

Download EtreCheck from https://etrecheck.com

Runtime: 1:46

Performance: Excellent


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.


Problem: Other problem

Description:

Macbook random shutdown


Hardware Information:

MacBook Pro (Retina, 13-inch, Early 2015)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro12,1

1 2.7 GHz Intel Core i5 (i5-5257U) CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1867 MHz ok

BANK 1/DIMM0

4 GB DDR3 1867 MHz ok

Handoff/Airdrop2: supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 27


Video Information:

Intel Iris Graphics 6100 - VRAM: 1536 MB

Color LCD 2560 x 1600


Disk Information:

APPLE SSD SM0128G disk0: (121.33 GB) (Solid State - TRIM: Yes)

[Show SMART report]

(disk0s1) <not mounted> [EFI]: 210 MB

(disk0s2) <not mounted> [CoreStorage Container]: 90.37 GB

(disk0s3) <not mounted> [Recovery]: 650 MB

windows (disk0s4 - NTFS) /Volumes/windows : 30.10 GB (4.28 GB free)


USB Information:

XHCI Root Hub SS Simulation

Apple Internal Memory Card Reader

XHCI Root Hub USB 2.0 Simulation

Broadcom Corp. Bluetooth USB Host Controller


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Virtual disks:

Untitled (disk1 - Journaled HFS+) / [Startup]: 90.00 GB (54.59 GB free)

Physical disk: disk0s2 90.37 GB Online


System Software:

OS X Yosemite 10.10.5 (14F27) - Time since boot: less than an hour


Gatekeeper:

Mac App Store and identified developers


Kernel Extensions:

/Library/Extensions

[loaded] com.intel.driver.EnergyDriver (2.0 - SDK 10.12) [Lookup]

[loaded] com.intel.kext.intelhaxm (6.2.1 - SDK 10.9) [Lookup]


System Launch Agents:

[not loaded] 4 Apple tasks

[loaded] 147 Apple tasks

[running] 60 Apple tasks


System Launch Daemons:

[not loaded] 47 Apple tasks

[loaded] 136 Apple tasks

[running] 78 Apple tasks


Launch Agents:

[not loaded] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2017-10-31) [Lookup]

[not loaded] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2017-08-24) [Lookup]


Launch Daemons:

[loaded] com.intel.haxm.plist (Shell Script 42f307e7 - installed 2017-08-21) [Lookup]

[loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2017-08-24) [Lookup]

[not loaded] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2017-10-31) [Lookup]


User Launch Agents:

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-11-01) [Lookup]


User Login Items:

iTunesHelper Application (Apple, Inc. - installed 2017-01-03)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Macs Fan Control Application

(/Applications/Macs Fan Control.app)


Internet Plug-ins:

Default Browser: 600 (installed 2015-07-17)

QuickTime Plugin: 7.7.3 (installed 2017-01-03)


3rd Party Preference Panes:

None


Time Machine:

Time Machine not configured!


Top Processes by CPU:

12% mdworker

11% mdworker

6% WindowServer

2% kernel_task

1% hidd


Top Processes by Memory:

637 MB kernel_task

238 MB com.apple.WebKit.WebContent

88 MB Finder

83 MB WindowServer

62 MB Safari


Top Processes by Energy Use:

6.48 WindowServer

0.06 taskgated

0.04 AppleSpell

0.04 notifyd


Virtual Memory Information:

5.92 GB Available RAM

2.56 GB Free RAM

2.08 GB Used RAM

3.36 GB Cached files

0 B Swap Used


Software installs (last 30 days):

Download Shuttle: 2.2 (installed 2017-10-30)

TeamViewer: 12.0.82953 (installed 2017-10-31)

Intel(R) Hardware Accelerated Execution Manager: (installed 2017-10-31)

Twitter: 4.3.2 (installed 2017-10-31)

Node.js: (installed 2017-11-01)

Intel® Power Gadget: (installed 2017-11-03)


Install information may not be complete.


Diagnostics Events (last 3 days for minor events):

2017-11-13 22:04:36 Last shutdown cause: -79 - Battery failure

2017-11-05 14:05:33 Kernel Panic [Open] [Details]

3rd Party Kernel Extensions: None

Nov 13, 2017 8:49 AM

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Question: Macbook pro shutting down even in very light usage.