Removing Contact from Messages app - iCloud issue?

Question

Level 1

4 points

Removing Contact from Messages app - iCloud issue?

So I have my Apple ID added to my home and work Mac. It syncs the contacts via iCloud I believe.

I have removed a contact and I NEED this contact to no longer appear, the contact was removed on my mobile phone which is an iPhone iOS 10.3.3 and also has been removed from the "recents" when you create a new text...

However I can't for the life of me get the contact to "Go" on my home mac which is running 10.12.6 or my work mac which is running 10.11.5

On both machines I've removed and re-added in internet accounts, unticked and re-ticked contacts...Yet this contact still shows if I open the messages app > Plus to start a new message > Type in the first letter.

The contact is NOT on my local contacts app on either machine, local mail app (previous recipients or anything) or even in icloud.com > login with my apple ID > contacts!

Where is it picking this Contact up from! This contact must be removed. Any help massively appreciated

Thanks

Posted on Nov 13, 2017 8:32 AM

Reply

Answer 1

aaronoafc Author

Level 1

4 points

Nov 13, 2017 11:07 AM in response to zinacef

Hi, yes the contact is NOT there in icloud.com > Contacts yet still shows in the messages app.

Its like there's some sort of local cache for the messages app that is holding on to some kind of chat history or previous recipients list.

Reply

Answer 2

aaronoafc Author

Level 1

4 points

Nov 14, 2017 9:15 AM in response to zinacef

Perhaps, Has anyone tested?

Just like to see if anyone has an answer before going down the route of hourly calls with Apple Support - It's hugely frustrating and I can't seem to work out why.

It's as if a previous recipient type list or "cache" needs to be cleared for the messages OSX app.

Reply

Answer 3

zinacef

Level 10

88,407 points

Nov 13, 2017 10:58 AM in response to aaronoafc

Have you tried to remove it from iCloud.com?

Reply

Answer 4

zinacef

Level 10

88,407 points

Nov 13, 2017 12:31 PM in response to aaronoafc

I'm not sure how else you can get rid of it from the Messages app. Perhaps you may need to reach out to Apple Support and get their advice on this one.

Reply