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Question: red screen

Hello,


I am just trying to figure out whether the artifacts I'm sometimes seeing on the screen are a result of a hardware or software issue. Using 2017 MBP 15 inch.


This is the screen I get when trying to play some games in fullscreen mode. When I switch to windowed mode, the problem goes away. It happens mostly in Steam versions of some Telltale games (Sam & Max season 2, Tales of Monkey Island, ...)


I sometimes saw the same red color but in smaler patches when I was using Finder in CoverFlow mode and went through a lot of photos. the coverFlow part just started flickering in this red color.


User uploaded file


User uploaded file


Also I have artefacts like this time to time:


https://www.youtube.com/watch?v=-wOs6Nluaxs


So any suggestions on what to do? I reset SMC and NVRAM, I reinstalled HighSierra (even though not a clean install with reformatted hard drives). Is anyone else getting these problems, is it normal, some kind of a software issue or what the **** is it? There is no apple store nearby, so I'm trying to self-diagnose and try. to get a repair if I know it really is hardware.


Anyone else getting these issues with Telltale games?



Thanks for the help!

MacBook Pro TouchBar and Touch ID, macOS High Sierra (10.13.1), null

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Question marked as Helpful

Nov 13, 2017 10:54 AM in response to freakanzy In response to freakanzy

Yes, you're right but at least it's encouraging so far. I'd make a Genius Bar appointment for a free evaluation. Apple has much more sensitive, proprietary hardware tests they can run.


If you like you can runEtreCheck. It is a diagnostic tool that's very useful to us in finding mainly software problems. After it runs post the log file here. It will contain no personal information. IMO the best way to check for possible software conflicts.

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Question marked as Helpful

Nov 13, 2017 10:54 AM in response to freakanzy In response to freakanzy

Yes, you're right but at least it's encouraging so far. I'd make a Genius Bar appointment for a free evaluation. Apple has much more sensitive, proprietary hardware tests they can run.


If you like you can runEtreCheck. It is a diagnostic tool that's very useful to us in finding mainly software problems. After it runs post the log file here. It will contain no personal information. IMO the best way to check for possible software conflicts.

Nov 13, 2017 10:54 AM

Reply Helpful (1)

Nov 13, 2017 10:51 AM in response to macjack In response to macjack

EtreCheck version: 3.4.6 (460)

Report generated 2017-11-13 19:46:12

Download EtreCheck from https://etrecheck.com

Runtime: 2:04

Performance: Excellent


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Click the [Remove/Report] links to remove adware or update the whitelist of legitimate software.


Problem: Other problem

Description:

There seems to be some kind of a problem with the graphics


Hardware Information:

MacBook Pro (15-inch, 2017)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro14,3

1 2,9 GHz Intel Core i7 (i7-7820HQ) CPU: 4-core

16 GB RAM Not upgradeable

BANK 0/DIMM0

8 GB LPDDR3 2133 MHz ok

BANK 1/DIMM0

8 GB LPDDR3 2133 MHz ok

Handoff/Airdrop2: supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 27

iCloud Quota: 3.47 GB available


Video Information:

Intel HD Graphics 630 - VRAM: 1536 MB

Radeon Pro 560 - VRAM: 4 GB

Color LCD 3360 x 2100


Disk Information:

APPLE SSD SM0512L disk0: (500,28 GB) (Solid State - TRIM: Yes)

(disk0s1) <not mounted> [EFI]: 315 MB

(disk0s2) <not mounted> [APFS Container]: 499.96 GB


USB Information:

USB30Bus

Wacom Co.,Ltd. Intuos PS

Apple Inc. iBridge

USB31Bus

USB31Bus


Thunderbolt Information:

Apple Inc. thunderbolt_bus_1

Apple Inc. thunderbolt_bus_0


Virtual disks:

Macintosh HD (disk1s1 - APFS) / [Startup]: 499.96 GB (109.41 GB free)

Encrypted: Yes (Unlocked)

Physical disk: disk0s2 499.96 GB (109.41 GB free)

(disk1s2) <not mounted> [Preboot]: 499.96 GB

Physical disk: disk0s2 499.96 GB

(disk1s3) <not mounted> [Recovery]: 499.96 GB

Physical disk: disk0s2 499.96 GB

(disk1s4) /private/var/vm [VM]: 499.96 GB

Physical disk: disk0s2 499.96 GB


System Software:

macOS High Sierra 10.13.1 (17B48) - Time since boot: less than an hour


Gatekeeper:

Mac App Store and identified developers


Possible adware:

Unknown file: /Library/LaunchAgents/com.wacom.DataStoreMgr.plist

/Library/PrivilegedHelperTools/com.wacom.DataStoreMgr.app/Contents/MacOS/com.wa com.DataStoreMgr

One possible adware file found. [Remove/Report]


Kernel Extensions:

/Library/Extensions

[not loaded] com.FTDI.driver.D2XXHelper (1.0 - SDK 10.12) [Lookup]

[loaded] com.intel.kext.intelhaxm (6.1.1 - SDK 10.9) [Lookup]

[not loaded] com.wacom.kext.wacomtablet (Wacom Tablet 6.3.25-2 - SDK 10.12) [Lookup]


/System/Library/Extensions

[loaded] com.corel.painter.PainterAudioDriver (1.0 - SDK 10.12) [Lookup]


System Launch Agents:

[not loaded] 7 Apple tasks

[loaded] 177 Apple tasks

[running] 104 Apple tasks


System Launch Daemons:

[not loaded] 37 Apple tasks

[loaded] 178 Apple tasks

[running] 114 Apple tasks


Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-08-08) [Lookup]

[running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-08-11) [Lookup]

[loaded] com.oracle.java.Java-Updater.plist (? 8e445cf4 72ac4dde - installed 2017-10-23) [Lookup]

[running] com.wacom.DataStoreMgr.plist (? c4053da4 863e7248 - installed 2017-11-13) [Lookup]

[running] com.wacom.wacomtablet.plist (Wacom Technology Corp. - installed 2017-11-13) [Lookup]


Launch Daemons:

[running] com.adobe.adobeupdatedaemon.plist (Adobe Systems, Inc. - installed 2017-08-11) [Lookup]

[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-10-09) [Lookup]

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 564efddb - installed 2017-10-20) [Lookup]

[not loaded] com.apple.installer.cleanupinstaller.plist (? 1963bf56 0 - installed 2017-10-13)

[loaded] com.cyberghostsrl.CyberghostPrivilegedHelper.plist (Cyberghost SRL - installed 2017-08-11) [Lookup]

[loaded] com.intel.haxm.plist (Shell Script 42f307e7 - installed 2017-02-27) [Lookup]

[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-10-13) [Lookup]

[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-07-02) [Lookup]

[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-09-06) [Lookup]

[running] com.wacom.UpdateHelper.plist (? ? ? - installed 2017-11-13) [Lookup]

[loaded] com.wacom.displayhelper.plist (Apple, Inc. - installed 2017-10-25)


User Launch Agents:

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) [Lookup]

[loaded] com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2017-08-13) [Lookup]

[loaded] com.valvesoftware.steamclean.plist (? 28bfc149 6db598b5 - installed 2017-11-13) [Lookup]


User Login Items:

Steam Application

(/Applications/Steam.app)


Internet Plug-ins:

FlashPlayer-10.6: 27.0.0.183 (installed 2017-10-26) [Lookup]

Flash Player: 27.0.0.183 (installed 2017-10-26) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-10-25)

JavaAppletPlugin: Java 8 Update 151 build 12 (installed 2017-10-23) Check version

AdobeAAMDetect: 3.0.0.0 (installed 2017-08-11) [Lookup]


3rd Party Preference Panes:

Flash Player (installed 2017-10-20) [Lookup]

Java (installed 2017-10-23) [Lookup]

WacomTablet (installed 2017-10-05) [Lookup]


Time Machine:

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 499.96 GB Disk used: 390.56 GB

Destinations:

1TB Elements [Local]

Total size: 999.83 GB

Total number of backups: 14

Oldest backup: 20/10/2017, 06:10

Last backup: 12/11/2017, 14:25

Size of backup disk: Too small

Backup size 999.83 GB < (Disk used 390.56 GB X 3)


Top Processes by CPU:

25% syncdefaultsd

23% com.apple.WebKit.WebContent

5% WindowServer

4% com.apple.iCloudHelper

3% trustd


Top Processes by Memory:

1.24 GB kernel_task

608 MB com.apple.WebKit.WebContent

279 MB com.apple.WebKit.WebContent

217 MB WindowServer

215 MB WacomTabletDriver


Top Processes by Network Use:

Input Output Process name

1 MB 103 KB com.apple.WebKit.Networking

16 KB 158 KB biometrickitd

27 KB 25 KB mDNSResponder

8 KB 7 KB apsd

7 KB 2 KB cloudd


Top Processes by Energy Use:

16.16 com.apple.WebKit.WebContent

3.48 WindowServer

0.48 Creative Cloud

0.38 Adobe CEF Helper


Virtual Memory Information:

9.42 GB Available RAM

3.71 GB Free RAM

6.58 GB Used RAM

5.72 GB Cached files

0 B Swap Used


Software installs (last 30 days):

Adobe Flash Player: (installed 2017-10-16)

The Unarchiver: 3.11.3 (installed 2017-10-22)

Remote Mouse: 2.806 (installed 2017-10-22)

Java 8 Update 151: (installed 2017-10-23)

Adobe Flash Player: (installed 2017-10-26)

To MP3 Converter Free: 1.0.7 (installed 2017-10-28)

Wacom Tablet: (installed 2017-11-13)


Install information may not be complete.


Diagnostics Events (last 3 days for minor events):

2017-11-13 18:55:32 com.apple.WebKit.WebContent High CPU use [Open] [Details]

2017-11-13 18:41:32 Corel Painter 2018.app High CPU use [Open] [Details]

2017-11-13 15:56:59 mdworker High CPU use [Open] [Details]

2017-11-12 22:06:33 Finder.app Hang [Open]

2017-11-12 21:01:48 Adobe Premiere Pro CC 2017.app Crash [Open]

2017-11-12 21:01:40 MTLCompilerService Crash [Open]

2017-11-12 20:49:25 Photos.app High CPU use [Open] [Details]

2017-11-11 23:27:40 Grand Theft Auto - Vice City.app Crash [Open]

Cause: *** Terminating app due to uncaught exception 'NSRangeException', reason: '*** -[__NSArray0 objectAtIndex:]: index 0 beyond bounds for empty NSArray'

2017-11-11 23:17:13 JurassicPark100.app Crash [Open]

Nov 13, 2017 10:51 AM

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Nov 13, 2017 10:55 AM in response to freakanzy In response to freakanzy

The saddest truth is that my 6 year old MacBook Air has none of these problems and runs the same OS ...

Nov 13, 2017 10:55 AM

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User profile for user: freakanzy

Question: red screen