Mail app and mail from other apps freezes when typing in “To” field

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Level 1

4 points

Mail app and mail from other apps freezes when typing in “To” field

updated to 11.1.1 and now when i go to send an emailfrom any app including mail, when I start to type in a name in the “To” field the app freezes. I can still close the app and go back in but it just happens again. I can however click the + and choose a contact that is in my phone. Is anyone else having this issue?

Posted on Nov 13, 2017 10:31 AM

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Answer 1

raina_b22

Community Specialist

Nov 14, 2017 11:37 AM in response to jstipp13

Hello, jstipp13!

Welcome to the Apple Support Communities. I see from your post that any app that accesses email freezes up when you try to type in the "To" field. I know it's important to be able to send emails without that kind of issue happening every time you try to address the email. I am happy to help.

If you haven't already done so, please restart your phone:
Restart your iPhone, iPad, or iPod touch

Next, remove the mail app, and then reinstall it. Details on both of those steps can be found here:
Delete built-in Apple apps on your iOS 11 device or Apple Watch

To reenable your mail accounts after you reinstall the mail app, go to Settings > Accounts & Passwords and enable the "Mail" slider for each account.

Let us know if you're still having the same issues after those steps.

Have a great day!

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