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Level 1

15 points

My iphone broke, so Apple replaced my broke phone with a brand new one. I can’t figure out how to get my pictures back ?

So yesterday my IPhone basically almost caught on fire, since it was fried and no longer working I took it to the Apple store. Of course they replaced it with a brand new iPhone and took my old one. Now I have no clue how to retrieve the pictures from my old phone, and they were very important pictures from the last 2 years. I have no idea how to get all my pictures back.

Posted on Nov 13, 2017 10:49 AM

Best reply

ChrisJ4203

Level 10

230,347 points

Posted on Nov 13, 2017 1:48 PM

Were you possibly using iCloud Photo Library? If not, then yes, your photos would be lost. Had you backed up the phone at any point in the past? If you have a backup, you can restore to that latest backup, and your photos at that point would be there.