high sierra update loses bluetooth

Reinstall El Capitan or Later Without Erasing Drive

Please be sure you back up.

1. Restart the computer. Immediately after the chime hold down the Command and R keys until the Utility Menu appears.
2. Select Disk Utility and click on the Continue button.
3. Select the indented (usually, Macintosh HD) volume entry from the side list.
4. Click on the First Aid icon in the toolbar. Wait until the Done button activates, then click on it.
5. Quit Disk Utility and return to the Utility Menu.
6. Select Reinstall OS X and click on the Continue button.

Also, see this User Tip: Basic Steps for Upgrading OS X.

If this does not work then do the following:

Install El Capitan or Later from Scratch

Backup if possible before continuing.

1. Restart the computer. Immediately after the chime hold down the CommandandRkeys until the Apple logo appears. When the Utility Menu appears:
2. Select Disk Utility from the Utility Menu and click on Continue button.
3. When Disk Utility loads select the volume (indented entry, usually Macintosh HD) from the Device list.
4. Click on the Erase icon in Disk Utility's main window. A panel will drop down.
5. Set the Format type to Mac OS Extended (Journaled.)
6. Click on the Apply button, then wait for the Done button to activate and click on it.
7. Quit Disk Utility and return to the Utility Menu.
8. Select Reinstall OS X and click on the Continue button.

If he starts up as described and still has no keyboard or mouse visible, then there is likely a hardware failure. If so: make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple.