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Having trouble getting my printers to work with Wi-FI

New to Apple, I can't seem to get my Canon MX860 or my HP Laserjet P1102w to work by wi-fi? I have to turn off and turn on the HP before the iMac finds it each time I print. The iMac can't seem to find the Canon MX860. Since my new iMac did not come with an manual, I have no idea how to find our how things work. I am running OS High Sierra.

iMac (21.5-inch, 2017), from Windows 10 to iMac

Posted on Nov 13, 2017 3:12 PM

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Posted on Nov 17, 2017 2:31 PM

Hello and welcome to Apple Support Communities, jayfromeugene.

If I understand your post correctly, you're having trouble printing wirelessly to either of your printers from you iMac running macOS High Sierra. I'm happy to help.

First, you mentioned the manual for your iMac. You can find a helpful guide here: Mac Help: Browse Topics for Mac Help

For your printing issue, follow these steps:

If your printer isn't AirPrint-enabled

If you're printing from your Mac to a printer that isn't AirPrint-enabled:

  1. If your printer is connected to your Mac with a cable, disconnect the cable from your Mac.
  2. Turn off your printer.
  3. Get software updates for your Mac. Your Mac automatically downloads the latest software for most printers as part of these updates, so it's best not to install software from the printer manufacturer.
  4. Reconnect your printer to your Mac, if applicable.
  5. Turn on your printer and wait for it to finish starting up.
  6. Choose Apple () menu > System Preferences, then click Printers & Scanners.
  7. Select your printer in the list of devices.

If your printer doesn't appear in the list of devices in Printers & Scanners preferences, click User uploaded file at the bottom of the list, then choose the command to add a printer or scanner. The window that opens offers more ways to find and add a printer, such as by IP address:

User uploaded file

If you still can't print, and your printer is connected via Wi-Fi:

  • Restart your Wi-Fi router. Then restart your printer.
  • Move your printer closer to your Wi-Fi router.
  • Update your printer and Wi-Fi router with the latest firmware from the manufacturer.2

See additional steps in the full article:

If you can‘t print from your Mac or iOS device

Let us know if that resolves this issue for you.

Thanks for using the Apple Support Communities. Take care.
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Having trouble getting my printers to work with Wi-FI

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