when sending a photo using the mail app (ios 11.1.1) the heic file is not being converted to joeg and therefore the recipitent cannot view the image, i thought this was automatic, any known fix?

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Sjukes69 Author

Level 1

17 points

when sending a photo using the mail app (ios 11.1.1) the heic file is not being converted to joeg and therefore the recipitent cannot view the image, i thought this was automatic, any known fix?

HEIC not converting to JPEG when emailed

Posted on Nov 13, 2017 2:27 PM

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Answer 1

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Sjukes69 Author

Level 1

17 points

Nov 15, 2017 12:06 AM in response to AppleJoe

Hi

Thanks for your reply, having reading the article, the following confirms something is not working correctly

"When you share HEIF or HEVC media using other methods, such as AirDrop, Messages, or email, it's shared in a more compatible format, such as JPEG or H.264."

When i share the image via the mail app, it is nopt being shared in the compatible format, it is still being attached as a HEIC file and therefore the recipient cannot view the file

Thanks

Simon

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Answer 2

AppleJoe

Community Manager

Nov 14, 2017 2:06 PM in response to Sjukes69

Hello and welcome to Apple Support Communities Sjukes69,

I see that you have a question about HEIC files not coverting to JPEG after updating to iOS 11. I can understand your concern, and I'd be happy to help.

Let's have you take a look at this article that explains more about using these formats on Apple devices:

Using HEIF or HEVC media on Apple devices
Thank you for using Apple Support Communities.
Have a great day!

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