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Question:

Question: No message alert for one contact

Hi there. I have an iPhone 8 with most recent update. I am getting message alerts for every contact in my phone book except for one. The do not disturb is disabled, when I scroll to the left on the message thread, it’s showimg alerts on and I have deleted and re-added my one contact. Still, everytime he messages me, I don’t know it until I open our message thread. Any ideas on how to fix this?


Many thanks!

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Nov 14, 2017 2:16 PM in response to DancingFit14 In response to DancingFit14

Hello and welcome to Apple Support Communities DancingFit14,

I see that you're not getting text message notifications from one of your contacts. I can understand your concern since it is only happening with one of your contacts, and I'd be happy to look into this with you.

Let's start by having you restart the iPhone and test to see if the issue remains:

Restart your iPhone, iPad, or iPod touch
If after restarting the iPhone the issue still remains, let's have you try to create a new message thread with this contact and see if the issue persists with the new thread. If the issue still remains when creating a new thread, reply back with the answers the the following questions:
1. Which version of iOS are you currently using?
2. Is this contact an iPhone user?
3. Have you ever gotten notifications from this contact?
Thank you for using Apple Support Communities.
Have a great day!

Nov 14, 2017 2:16 PM

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Nov 15, 2017 11:33 AM in response to brenden dv In response to brenden dv

1. Version 11.1.1


2. Yes he is an iPhone user


3. Yes I have received notifications from him before. This issue started last Saturday.


I get text messages from him but I’m not alerted of the messages. I have to deliberately open his texts to know they are there.


Thank you,

Chanda

Nov 15, 2017 11:33 AM

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Question: No message alert for one contact