Restore Mac book air

Question

VeronicaT58 Author

Level 1

12 points

Restore Mac book air

Hello,

How do I restore my macbook air back to a few days ago? Thank you.

MacBook Air, OS X Mavericks (10.9.5)

Posted on Nov 13, 2017 4:27 PM

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Answer 1

babowa

Level 9

78,103 points

Nov 13, 2017 6:33 PM in response to VeronicaT58

You should uninstall whatever AV software you have - a lot just create problems on a Mac.

As for restoring, you can follow the instructions here:

https://support.apple.com/kb/ph25601?locale=en_US

You may also want to download and run a diagnostic utility: run it and copy the entire report here. Etrecheck will give us an idea on what is installed and/or may be causing problems. It does not contain any personal info.

http://etrecheck.com

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Answer 2

VeronicaT58 Author

Level 1

12 points

Nov 13, 2017 5:07 PM in response to babowa

It's me again. I am not that techy. I was receiving many interrupting messages from McAffee the other day saying I had a virus and needed more protection. I figured out how to stop the messages and then asked Google which was the best virus protection program for a Mac since mine is getting older. I paid for and downloaded TotalAV and did a scan. Since then my Mac is acting up and many of the programs I had won't open and have error messages. Like Excel, Word, etc.

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Answer 3

babowa

Level 9

78,103 points

Nov 13, 2017 5:02 PM in response to VeronicaT58

You use your Time Machine backup and/or any other backup method you used.

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Answer 4

VeronicaT58 Author

Level 1

12 points

Nov 13, 2017 5:01 PM in response to babowa

Thank you. My last back up was 10/23/17. I have it on a G-Drive Mobile USB, it is plugged in now but I don't know how to make it restore back to that date. Can you tell me how?

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