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Question: After charging my iPhone6s my fingerprint password do not work anymore

After charging the battery on my iPhone 6 plus I 'm not able to use anymore my password that is my fingerprint.

The phone is not working without password. I try to connect the iPhone to iTune to download the app. to update

but is not working at all. Any suggestion ? Thank You.

iPhone 6 Plus

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Nov 14, 2017 3:11 PM in response to Giuseppa37 In response to Giuseppa37

Hello Giuseppa37,

I see that your Touch ID is no longer working after you charged your iPhone 6 Plus. I use Touch ID on my iPhone as well, so I know how convenient it is to use this feature, and I'd be happy to help.

Let's have you take a look at this article with some great troubleshooting steps to help with your Touch ID:

Get help with Touch ID on your iPhone or iPad
Thank you for using Apple Support Communities.
Cheers!

Nov 14, 2017 3:11 PM

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Question: After charging my iPhone6s my fingerprint password do not work anymore