Forgotten security questions and am unable to contact Apple

Question

Level 1

4 points

Forgotten security questions and am unable to contact Apple

I cannot recover or reset my security questions via iforgot as I do not have a rescue email address and cannot get past the message “ We do not have sufficient information to reset your password.” I am also unable to find any way to contact the support team aside from by phonecall, which I cannot due to privacy reasons. Additionally, I’ve already redeemed a giftcard to the accout, prior to knowing I would need the security questions, so I’m reluctant to just simply create a new apple id to purchase off the itunes and appstore

I guess I can summarize this with the question of if I can contact the team without the use of phone call.

Posted on Nov 13, 2017 5:21 PM

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Answer 1

LACAllen

Level 8

43,416 points

Nov 13, 2017 5:30 PM in response to Kate750ti

I am also unable to find any way to contact the support team aside from by phonecall, which I cannot due to privacy reasons.

Ironically, this is the reason they only deal with security issues over the phone. If you don't have a rescue mail in place, you must call and be verified as the account holder.

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Answer 2

Eric Root

Level 10

684,039 points

Nov 13, 2017 5:32 PM in response to Kate750ti

If necessary, there is a contact link. Make sure you tell them you have an Apple ID problem so you won't be charged.

Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. If you need to talk to them, ask them if they will do a Skype or FaceTime with you.

Apple Support using Twitter

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