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Question: Can't login to iCloud with High Sierra (10.13.1)

Hi,


On both my MacBooks, I cannot login to iCloud. I've tried logging out from the System Preferences screen, rebooting, and nothing. I can't login using the website on Chrome, either.


When I first installed and the machines rebooted, it asked for my iCloud password but said there was a server issue, so I chose to skip -- this has happened to me before on previous upgrades and I've always been able to login via System Preferences so I thought nothing of it. But when I tried via Sys Preferences, I got the same message about a server error. FYI, I'm currently logged into iCloud on my phone and iPad and that all seems fine.


Below is the report that comes up, if anyone can please help me!! (Also, I read this thread: Re: Can't login to iCloud using Safari 11.0 in High Sierra (10.13) but I am not running Avast nor any anti-virus programs so I know that's not the issue):


APPLICATION NAME

cloudos


ERROR

authDidNotConnect-loginDidFail


DISMISS CALLBACK

function (){e.clearUserStateAndLogoutUser()}


TYPE

server


APP STATECHART

SC.Statechart:sc1171

initialized: true

name: cloudos-statechart

current-states: [

active.authUI.appleWidgetLoginCompleted

]

state-transition:

active: false

suspended: false

handling-event: false



BUILD NUMBER

17GProject50


MASTERING NUMBER

17G45


TIME

Tue Nov 14 2017 00:19:35 GMT+0000 (GMT) (1510618775690)


HOST

www.icloud.com


USER AGENT

Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/61.0.3163.100 Safari/537.36


ENVIRONMENT

PROD


CLOUDOS LOG

Tue, 14 Nov 2017 00:19:01 GMT: DEBUG: Adding new link tag with href = '/system/cloudos/17GProject50/en-gb/stylesheet@2x-packed.css'.

Tue, 14 Nov 2017 00:19:01 GMT: DEBUG: SC.Module: Attempting to load 'cloudos_foundation/language'

Tue, 14 Nov 2017 00:19:01 GMT: DEBUG: SC.Module: Module 'cloudos_foundation/language' is not loaded, loading now.

Tue, 14 Nov 2017 00:19:01 GMT: DEBUG: SC.Module: Loading CSS file in 'cloudos_foundation/language' -> '/system/cloudos/17GProject50/cloudos_foundation/language/17GProject50/en-gb/st ylesheet@2x.css'

Tue, 14 Nov 2017 00:19:01 GMT: DEBUG: SC.Module: Loading JavaScript file in 'cloudos_foundation/language' -> '/system/cloudos/17GProject50/cloudos_foundation/language/17GProject50/en-gb/ja vascript-strings.js'

Tue, 14 Nov 2017 00:19:02 GMT: DEBUG: Removing old link tag with href = '/system/cloudos/17GProject50/en-us/stylesheet@2x-packed.css'.

Tue, 14 Nov 2017 00:19:02 GMT: DEBUG: SC.Module: Prefetching module 'cloudkit/error_catcher'.

Tue, 14 Nov 2017 00:19:02 GMT: DEBUG: SC.Module: Loading CSS file in 'cloudkit/error_catcher' -> '/system/cloudos/17GProject50/cloudkit/error_catcher/17GProject50/en-gb/stylesh eet.css'

Tue, 14 Nov 2017 00:19:02 GMT: DEBUG: SC.Module: Loading JavaScript file in 'cloudkit/error_catcher' -> '/system/cloudos/17GProject50/cloudkit/error_catcher/17GProject50/en-gb/javascr ipt-strings.js'

Tue, 14 Nov 2017 00:19:02 GMT: DEBUG: SC.Module: Prefetching module 'cloudkit/first_run'.

Tue, 14 Nov 2017 00:19:02 GMT: DEBUG: SC.Module: 'cloudkit/first_run' depends on 'coreweb/timezone_picker', loading dependency…

Tue, 14 Nov 2017 00:19:02 GMT: DEBUG: SC.Module: Attempting to load 'coreweb/timezone_picker'

Tue, 14 Nov 2017 00:19:02 GMT: DEBUG: SC.Module: Module 'coreweb/timezone_picker' is not loaded, loading now.

Tue, 14 Nov 2017 00:19:02 GMT: DEBUG: SC.Module: Loading CSS file in 'coreweb/timezone_picker' -> '/system/cloudos/17GProject50/coreweb/timezone_picker/17GProject50/en-gb/styles heet@2x.css'

Tue, 14 Nov 2017 00:19:02 GMT: DEBUG: SC.Module: Loading JavaScript file in 'coreweb/timezone_picker' -> '/system/cloudos/17GProject50/coreweb/timezone_picker/17GProject50/en-gb/javasc ript-strings.js'

Tue, 14 Nov 2017 00:19:02 GMT: DEBUG: SC.Module: 'cloudkit/first_run' depends on 'cloudkit/photo', loading dependency…

Tue, 14 Nov 2017 00:19:02 GMT: DEBUG: SC.Module: Attempting to load 'cloudkit/photo'

Tue, 14 Nov 2017 00:19:02 GMT: DEBUG: SC.Module: Module 'cloudkit/photo' is not loaded, loading now.

Tue, 14 Nov 2017 00:19:02 GMT: DEBUG: SC.Module: Loading JavaScript file in 'cloudkit/photo' -> '/system/cloudos/17GProject50/cloudkit/photo/17GProject50/en-gb/javascript-stri ngs.js'

Tue, 14 Nov 2017 00:19:02 GMT: DEBUG: SC.Module: Loading CSS file in 'cloudkit/first_run' -> '/system/cloudos/17GProject50/cloudkit/first_run/17GProject50/en-gb/stylesheet@ 2x.css'

Tue, 14 Nov 2017 00:19:02 GMT: DEBUG: SC.Module: Loading JavaScript file in 'cloudkit/first_run' -> '/system/cloudos/17GProject50/cloudkit/first_run/17GProject50/en-gb/javascript- strings.js'

Tue, 14 Nov 2017 00:19:02 GMT: DEBUG: SC.Module: Prefetching module 'cloudkit/core_types'.

Tue, 14 Nov 2017 00:19:02 GMT: DEBUG: SC.Module: Loading JavaScript file in 'cloudkit/core_types' -> '/system/cloudos/17GProject50/cloudkit/core_types/17GProject50/en-us/javascript -strings.js'

Tue, 14 Nov 2017 00:19:02 GMT: DEBUG: SC.Module: Prefetching module 'coreweb/date_formatter'.

Tue, 14 Nov 2017 00:19:02 GMT: DEBUG: SC.Module: Loading JavaScript file in 'coreweb/date_formatter' -> '/system/cloudos/17GProject50/coreweb/date_formatter/17GProject50/en-gb/javascr ipt-strings.js'

Tue, 14 Nov 2017 00:19:02 GMT: DEBUG: SC.Module: Prefetching module 'cloudos_foundation/alarms'.

Tue, 14 Nov 2017 00:19:02 GMT: DEBUG: SC.Module: Loading CSS file in 'cloudos_foundation/alarms' -> '/system/cloudos/17GProject50/cloudos_foundation/alarms/17GProject50/en-gb/styl esheet.css'

Tue, 14 Nov 2017 00:19:02 GMT: DEBUG: SC.Module: Loading JavaScript file in 'cloudos_foundation/alarms' -> '/system/cloudos/17GProject50/cloudos_foundation/alarms/17GProject50/en-gb/java script-strings.js'

Tue, 14 Nov 2017 00:19:02 GMT: DEBUG: SC.Module: Prefetching module 'cloudos_foundation/sharing'.

Tue, 14 Nov 2017 00:19:02 GMT: DEBUG: SC.Module: Loading CSS file in 'cloudos_foundation/sharing' -> '/system/cloudos/17GProject50/cloudos_foundation/sharing/17GProject50/en-gb/sty lesheet@2x.css'

Tue, 14 Nov 2017 00:19:02 GMT: DEBUG: SC.Module: Loading JavaScript file in 'cloudos_foundation/sharing' -> '/system/cloudos/17GProject50/cloudos_foundation/sharing/17GProject50/en-gb/jav ascript-strings.js'

Tue, 14 Nov 2017 00:19:02 GMT: DEBUG: SC.Module: Module 'cloudos_foundation/language' finished loading.

Tue, 14 Nov 2017 00:19:02 GMT: DEBUG: SC.Module: Evaluating and invoking callbacks for 'cloudos_foundation/language'.

Tue, 14 Nov 2017 00:19:02 GMT: DEBUG: SC.Module: Module 'cloudos_foundation/language' has completed loading, invoking callbacks.

Tue, 14 Nov 2017 00:19:02 GMT: DEBUG: SC.Module: Attempting to load 'cloudos_foundation/springboard'

Tue, 14 Nov 2017 00:19:02 GMT: DEBUG: SC.Module: Module 'cloudos_foundation/springboard' is not loaded, loading now.

Tue, 14 Nov 2017 00:19:02 GMT: DEBUG: SC.Module: Loading CSS file in 'cloudos_foundation/springboard' -> '/system/cloudos/17GProject50/cloudos_foundation/springboard/17GProject50/en-gb /stylesheet@2x.css'

Tue, 14 Nov 2017 00:19:02 GMT: DEBUG: SC.Module: Loading JavaScript file in 'cloudos_foundation/springboard' -> '/system/cloudos/17GProject50/cloudos_foundation/springboard/17GProject50/en-gb /javascript.js'

Tue, 14 Nov 2017 00:19:02 GMT: DEBUG: CloudOS.main() already has localized strings, proceeding to run CloudOS.run() now.

Tue, 14 Nov 2017 00:19:02 GMT: DEBUG: CloudOS window is visible initially

Tue, 14 Nov 2017 00:19:02 GMT: DEBUG: Loading localized strings and metrics

Tue, 14 Nov 2017 00:19:02 GMT: DEBUG: --> Request 1: GET to https://www.icloud.com/applications/newspublisher/current/info.json, headers: Content-Type=text/plain, body: (omitted)

Tue, 14 Nov 2017 00:19:02 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: BEGIN initialize statechart

Tue, 14 Nov 2017 00:19:03 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: BEGIN gotoState: __ROOT_STATE__

Tue, 14 Nov 2017 00:19:03 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: starting from current state: ---

Tue, 14 Nov 2017 00:19:03 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: current states before: ---

Tue, 14 Nov 2017 00:19:03 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: --> entering state: __ROOT_STATE__

Tue, 14 Nov 2017 00:19:03 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: --> entering state: loading

Tue, 14 Nov 2017 00:19:03 GMT: INFO: Trying to load font SFNSText

Tue, 14 Nov 2017 00:19:03 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: current states after: loading

Tue, 14 Nov 2017 00:19:03 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: END gotoState: __ROOT_STATE__

Tue, 14 Nov 2017 00:19:03 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: END initialize statechart

Tue, 14 Nov 2017 00:19:03 GMT: DEBUG: Language check for CloudOS: null -> en-gb. We WILL relocalize cloudOS.

Tue, 14 Nov 2017 00:19:03 GMT: DEBUG: <-- Response 1: 200 (579ms), headers: accept-ranges=bytes, access-control-allow-origin=*, cache-control=public, max-age=300, connection=keep-alive, content-encoding=gzip, content-language=en-us, content-length=171, content-type=application/json, date=Tue, 14 Nov 2017 00:19:02 GMT, etag="fd-55b39e4f3ce00", server=Apache, strict-transport-security=max-age=31536000; includeSubDomains, vary=Accept-Encoding, x-responding-instance=anton-apache:22703@st13p27ic-hpaf16260401:9081:1S12 body: (omitted)

Tue, 14 Nov 2017 00:19:03 GMT: DEBUG: Adding additional data for newspublisher

Tue, 14 Nov 2017 00:19:03 GMT: DEBUG: Since there is no account prefs yet, we will set the locale of “newspublisher” as en-us

Tue, 14 Nov 2017 00:19:03 GMT: DEBUG: SFNSText font is loaded

Tue, 14 Nov 2017 00:19:03 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: BEGIN gotoState: validatingAuth

Tue, 14 Nov 2017 00:19:03 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: starting from current state: loading

Tue, 14 Nov 2017 00:19:03 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: current states before: loading

Tue, 14 Nov 2017 00:19:03 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: pivot state = __ROOT_STATE__

Tue, 14 Nov 2017 00:19:03 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: <-- exiting state: loading

Tue, 14 Nov 2017 00:19:03 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: --> entering state: validatingAuth

Tue, 14 Nov 2017 00:19:03 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: --> entering state: validatingAuth.gettingReply

Tue, 14 Nov 2017 00:19:03 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: --> entering state: validatingAuth.gettingReply.parsingReply

Tue, 14 Nov 2017 00:19:03 GMT: DEBUG: COS: Sending validate POST request to https://setup.icloud.com/setup/ws/1/validate

Tue, 14 Nov 2017 00:19:03 GMT: DEBUG: --> Request 2: POST to https://setup.icloud.com/setup/ws/1/validate?clientBuildNumber=17GProject50&clie ntId=3999DA1B-CDDB-4F7A-A0CA-158B06D267DD&clientMasteringNumber=17G45, headers: Content-Type=text/plain, body: (omitted)

Tue, 14 Nov 2017 00:19:03 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: current states after: validatingAuth.gettingReply.parsingReply

Tue, 14 Nov 2017 00:19:03 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: END gotoState: validatingAuth

Tue, 14 Nov 2017 00:19:03 GMT: DEBUG: SC.Module: Module 'cloudkit/error_catcher' finished loading.

Tue, 14 Nov 2017 00:19:03 GMT: DEBUG: SC.Module: Module 'cloudkit/error_catcher' was prefetched, not evaluating until needed.

Tue, 14 Nov 2017 00:19:03 GMT: DEBUG: SC.Module: Module 'cloudkit/photo' finished loading.

Tue, 14 Nov 2017 00:19:03 GMT: DEBUG: SC.Module: Evaluating and invoking callbacks for 'cloudkit/photo'.

Tue, 14 Nov 2017 00:19:03 GMT: DEBUG: SC.Module: Module 'cloudkit/photo' has completed loading, invoking callbacks.

Tue, 14 Nov 2017 00:19:03 GMT: DEBUG: SC.Module: Module 'coreweb/date_formatter' finished loading.

Tue, 14 Nov 2017 00:19:03 GMT: DEBUG: SC.Module: Module 'coreweb/date_formatter' was prefetched, not evaluating until needed.

Tue, 14 Nov 2017 00:19:03 GMT: DEBUG: SC.Module: Module 'cloudos_foundation/alarms' finished loading.

Tue, 14 Nov 2017 00:19:03 GMT: DEBUG: SC.Module: Module 'cloudos_foundation/alarms' was prefetched, not evaluating until needed.

Tue, 14 Nov 2017 00:19:03 GMT: DEBUG: SC.Module: Module 'coreweb/timezone_picker' finished loading.

Tue, 14 Nov 2017 00:19:03 GMT: DEBUG: SC.Module: Evaluating and invoking callbacks for 'coreweb/timezone_picker'.

Tue, 14 Nov 2017 00:19:03 GMT: DEBUG: SC.Module: Module 'coreweb/timezone_picker' has completed loading, invoking callbacks.

Tue, 14 Nov 2017 00:19:03 GMT: DEBUG: SC.Module: Module 'cloudkit/core_types' finished loading.

Tue, 14 Nov 2017 00:19:03 GMT: DEBUG: SC.Module: Module 'cloudkit/core_types' was prefetched, not evaluating until needed.

Tue, 14 Nov 2017 00:19:03 GMT: DEBUG: SC.Module: Module 'cloudkit/first_run' finished loading.

Tue, 14 Nov 2017 00:19:03 GMT: DEBUG: SC.Module: Module 'cloudkit/first_run' was prefetched, not evaluating until needed.

Tue, 14 Nov 2017 00:19:03 GMT: DEBUG: SC.Module: Module 'cloudos_foundation/springboard' finished loading.

Tue, 14 Nov 2017 00:19:03 GMT: DEBUG: SC.Module: Evaluating and invoking callbacks for 'cloudos_foundation/springboard'.

Tue, 14 Nov 2017 00:19:03 GMT: DEBUG: SC.Module: Module 'cloudos_foundation/springboard' has completed loading, invoking callbacks.

Tue, 14 Nov 2017 00:19:03 GMT: DEBUG: SC.Module: Module 'cloudos_foundation/sharing' finished loading.

Tue, 14 Nov 2017 00:19:03 GMT: DEBUG: SC.Module: Module 'cloudos_foundation/sharing' was prefetched, not evaluating until needed.

Tue, 14 Nov 2017 00:19:04 GMT: DEBUG: <-- Response 2: 421 (1092ms), headers: cache-control=no-cache, no-store, private, content-type=application/json; charset=UTF-8, via=icloudedge:ld05p00ic-ztde020939:7401:17RC169:London, x-apple-request-uuid=09a8083b-f743-4504-8f07-0d6e7c1300f6 body: {"configBag":{"urls":{"accountCreateUI":"https://appleid.apple.com/widget/account/?widgetKey=83545bf919730e51dbfba24e7e8a 78d2#!create","accountLoginUI":"https://idmsa.apple.com/appleauth/auth/signin?widgetKey=83545bf919730e51dbfba24e 7e8a78d2","accountLogin":"https://setup.icloud.com/setup/ws/1/accountLogin","accountRepairUI":"https://appleid.apple.com/widget/account/?widgetKey=83545bf919730e51dbfba24e7e8a 78d2#!repair","downloadICloudTerms":"https://setup.icloud.com/setup/ws/1/downloadLiteTerms","repairDone":"https://setup.icloud.com/setup/ws/1/repairDone","vettingUrlForEmail":"https://id.apple.com/IDMSEmailVetting/vetShareEmail","accountCreate":"https://setup.icloud.com/setup/ws/1/createLiteAccount","getICloudTerms":"https://setup.icloud.com/setup/ws/1/getLiteTerms","vettingUrlForPhone":"https://id.apple.com/IDMSEmailVetting/vetSharePhone"},"accountCreateEnabled":"true"},"error":1}

Tue, 14 Nov 2017 00:19:04 GMT: DEBUG: COS: invoking validateDidFail

Tue, 14 Nov 2017 00:19:04 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: BEGIN sendEvent: 'authDidNotValidate'

Tue, 14 Nov 2017 00:19:04 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: validatingAuth.gettingReply.parsingReply: will handle event 'authDidNotValidate'

Tue, 14 Nov 2017 00:19:04 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: BEGIN gotoState: active.authUI

Tue, 14 Nov 2017 00:19:04 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: starting from current state: validatingAuth.gettingReply.parsingReply

Tue, 14 Nov 2017 00:19:04 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: current states before: validatingAuth.gettingReply.parsingReply

Tue, 14 Nov 2017 00:19:04 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: pivot state = __ROOT_STATE__

Tue, 14 Nov 2017 00:19:04 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: <-- exiting state: validatingAuth.gettingReply.parsingReply

Tue, 14 Nov 2017 00:19:04 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: <-- exiting state: validatingAuth.gettingReply

Tue, 14 Nov 2017 00:19:04 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: <-- exiting state: validatingAuth

Tue, 14 Nov 2017 00:19:04 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: --> entering state: active

Tue, 14 Nov 2017 00:19:04 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: --> entering state: active.authUI

Tue, 14 Nov 2017 00:19:04 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: --> entering state: active.authUI.checkForNewLogin

Tue, 14 Nov 2017 00:19:04 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: current states after: active.authUI.checkForNewLogin

Tue, 14 Nov 2017 00:19:04 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: END gotoState: active.authUI

Tue, 14 Nov 2017 00:19:04 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: BEGIN gotoState: active.authUI.appleIdLogin

Tue, 14 Nov 2017 00:19:04 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: starting from current state: active.authUI.checkForNewLogin

Tue, 14 Nov 2017 00:19:04 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: current states before: active.authUI.checkForNewLogin

Tue, 14 Nov 2017 00:19:04 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: pivot state = active.authUI

Tue, 14 Nov 2017 00:19:04 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: <-- exiting state: active.authUI.checkForNewLogin

Tue, 14 Nov 2017 00:19:04 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: --> entering state: active.authUI.appleIdLogin

Tue, 14 Nov 2017 00:19:04 GMT: DEBUG: Starting timer to track time taken by auth widget to load. Attempt Number 1

Tue, 14 Nov 2017 00:19:04 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: current states after: active.authUI.appleIdLogin

Tue, 14 Nov 2017 00:19:04 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: END gotoState: active.authUI.appleIdLogin

Tue, 14 Nov 2017 00:19:04 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: END sendEvent: 'authDidNotValidate'

Tue, 14 Nov 2017 00:19:04 GMT: DEBUG: Validating Preferences

Tue, 14 Nov 2017 00:19:04 GMT: DEBUG: Check if X-APPLE-WEB-ID can be created

Tue, 14 Nov 2017 00:19:04 GMT: DEBUG: Creating the _usernameMonitorTimer

Tue, 14 Nov 2017 00:19:07 GMT: DEBUG: Background View: Now starting one-second fast-FPS background performance evaluation.

Tue, 14 Nov 2017 00:19:08 GMT: DEBUG: Background View: Successfully completed one-second fast-FPS performance evaluation.

Tue, 14 Nov 2017 00:19:10 GMT: DEBUG: CloudOS.AppleAuthWidgetController:sc2271 RPC: Received invocation for method `receivePingRequest`. (id: 837FD772-7C00-4B37-BA65-F07F36792F06 params:["ready"])

Tue, 14 Nov 2017 00:19:10 GMT: DEBUG: CloudOS.AppleAuthWidgetController:sc2271 RPC: Responding with result. (id: 837FD772-7C00-4B37-BA65-F07F36792F06 & params = true )

Tue, 14 Nov 2017 00:19:10 GMT: DEBUG: CloudOS.AppleAuthWidgetController:sc2271 RPC: Received invocation for method `ready`. (id: 990F2FD6-5920-42E7-B752-D652E08B22B5 params:[{"iframeTitle":" Sign In with Your Apple ID"}])

Tue, 14 Nov 2017 00:19:10 GMT: DEBUG: CloudOS.AppleAuthWidgetController:sc2271 RPC: Responding with result. (id: 990F2FD6-5920-42E7-B752-D652E08B22B5 & params = true )

Tue, 14 Nov 2017 00:19:10 GMT: DEBUG: CloudOS.AppleAuthWidgetController:sc2271 RPC: Received invocation for method `receivePingRequest`. (id: 61EE6275-888A-49A5-B311-3C7DD0DCBE47 params:["config"])

Tue, 14 Nov 2017 00:19:10 GMT: DEBUG: CloudOS.AppleAuthWidgetController:sc2271 RPC: Responding with result. (id: 61EE6275-888A-49A5-B311-3C7DD0DCBE47 & params = true )

Tue, 14 Nov 2017 00:19:10 GMT: DEBUG: CloudOS.AppleAuthWidgetController:sc2271 RPC: Received invocation for method `config`. (id: 7594ECAA-18B2-4DDC-9E43-70C454F5DC33 params:[])

Tue, 14 Nov 2017 00:19:10 GMT: DEBUG: CloudOS.AppleAuthWidgetController:sc2271 RPC: Responding with result. (id: 7594ECAA-18B2-4DDC-9E43-70C454F5DC33 & params = {"data":{"logo":{"src":"(omitted)","width":"100px","height":"100px"},"signInLab el":"Sign in to iCloud","features":{"createLink":false,"rememberMe":true},"rememberMeLabel":"ke ep-me-signed-in","theme":"lite","serviceKey":"83545bf919730e51dbfba24e7e8a78d2", "trustTokens":[],"defaultAccountNameAutoFillDomain":"icloud.com"}} )

Tue, 14 Nov 2017 00:19:10 GMT: DEBUG: CloudOS window received blur event

Tue, 14 Nov 2017 00:19:11 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: BEGIN sendEvent: 'appleWidgetLoaded'

Tue, 14 Nov 2017 00:19:11 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: active.authUI.appleIdLogin: will handle event 'appleWidgetLoaded'

Tue, 14 Nov 2017 00:19:11 GMT: DEBUG: Apple Widget has loaded

Tue, 14 Nov 2017 00:19:11 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: END sendEvent: 'appleWidgetLoaded'

Tue, 14 Nov 2017 00:19:11 GMT: DEBUG: At long last, SpringboardView is now allowed to generate button instances!

Tue, 14 Nov 2017 00:19:11 GMT: DEBUG: Springboard: A wait condition became satisfied. Still waiting on 13 conditions. Requirement was: initial set of buttons

Tue, 14 Nov 2017 00:19:13 GMT: DEBUG: Springboard: A wait condition became satisfied. Still waiting on 12 conditions. Requirement was: Button for mail

Tue, 14 Nov 2017 00:19:13 GMT: DEBUG: Springboard: A wait condition became satisfied. Still waiting on 11 conditions. Requirement was: Button for contacts

Tue, 14 Nov 2017 00:19:14 GMT: DEBUG: Springboard: A wait condition became satisfied. Still waiting on 11 conditions. Requirement was: Calendar icon must be drawn for correct language

Tue, 14 Nov 2017 00:19:14 GMT: DEBUG: Springboard: A wait condition became satisfied. Still waiting on 10 conditions. Requirement was: Button for calendar

Tue, 14 Nov 2017 00:19:14 GMT: DEBUG: Springboard: A wait condition became satisfied. Still waiting on 10 conditions. Requirement was: Calendar icon must be drawn for correct language

Tue, 14 Nov 2017 00:19:14 GMT: DEBUG: Springboard: A wait condition became satisfied. Still waiting on 9 conditions. Requirement was: Button for notes

Tue, 14 Nov 2017 00:19:14 GMT: DEBUG: Springboard: A wait condition became satisfied. Still waiting on 8 conditions. Requirement was: Button for find

Tue, 14 Nov 2017 00:19:14 GMT: DEBUG: Springboard: A wait condition became satisfied. Still waiting on 7 conditions. Requirement was: Button for reminders

Tue, 14 Nov 2017 00:19:14 GMT: DEBUG: Springboard: A wait condition became satisfied. Still waiting on 6 conditions. Requirement was: Button for fmf

Tue, 14 Nov 2017 00:19:14 GMT: DEBUG: Springboard: A wait condition became satisfied. Still waiting on 5 conditions. Requirement was: Button for iclouddrive

Tue, 14 Nov 2017 00:19:14 GMT: DEBUG: Springboard: A wait condition became satisfied. Still waiting on 4 conditions. Requirement was: Button for photos

Tue, 14 Nov 2017 00:19:14 GMT: DEBUG: Springboard: A wait condition became satisfied. Still waiting on 3 conditions. Requirement was: Button for pages

Tue, 14 Nov 2017 00:19:14 GMT: DEBUG: Springboard: A wait condition became satisfied. Still waiting on 2 conditions. Requirement was: Button for numbers

Tue, 14 Nov 2017 00:19:14 GMT: DEBUG: Springboard: A wait condition became satisfied. Still waiting on 1 conditions. Requirement was: Button for keynote

Tue, 14 Nov 2017 00:19:14 GMT: DEBUG: Springboard: Springboard View has become ready to show! All of its wait conditions have been satisfied.

Tue, 14 Nov 2017 00:19:18 GMT: DEBUG: Sending stats to feedbackws

Tue, 14 Nov 2017 00:19:18 GMT: DEBUG: --> Request 3: POST to https://feedbackws.icloud.com/reportStats, headers: Content-Type=text/plain, body: (omitted)

Tue, 14 Nov 2017 00:19:19 GMT: DEBUG: <-- Response 3: 200 (865ms), headers: cache-control=no-cache, no-store, private, content-type=application/json; charset=UTF-8, via=icloudedge:ld05p00ic-zteu020917:7401:17RC169:London, x-apple-request-uuid=c6332ec1-c852-4ba6-bded-b853a7989bda body: (omitted)

Tue, 14 Nov 2017 00:19:19 GMT: INFO: Successfully sent stats to feedbackws

Tue, 14 Nov 2017 00:19:23 GMT: DEBUG: CloudOS.AppleAuthWidgetController:sc2271 RPC: Received invocation for method `receivePingRequest`. (id: 9A920852-E07D-43F6-B8D7-F2C831E833DF params:["passwordAuthDone"])

Tue, 14 Nov 2017 00:19:23 GMT: DEBUG: CloudOS.AppleAuthWidgetController:sc2271 RPC: Responding with result. (id: 9A920852-E07D-43F6-B8D7-F2C831E833DF & params = true )

Tue, 14 Nov 2017 00:19:23 GMT: DEBUG: CloudOS.AppleAuthWidgetController:sc2271 RPC: Received invocation for method `receivePingRequest`. (id: 8A55E76A-32CC-4C46-A43F-B66BA4A3DFEE params:["authWidgetWillChangeFlow"])

Tue, 14 Nov 2017 00:19:23 GMT: DEBUG: CloudOS.AppleAuthWidgetController:sc2271 RPC: Responding with result. (id: 8A55E76A-32CC-4C46-A43F-B66BA4A3DFEE & params = true )

Tue, 14 Nov 2017 00:19:23 GMT: DEBUG: CloudOS.AppleAuthWidgetController:sc2271 RPC: Received invocation for method `passwordAuthDone`. (id: 01709244-5FE8-4A68-849F-7E5D1E739353 params:[true,{"isAuthSuccess":true,"session":"aKfVoEG9kjXt2HeQMg6ZF7Q9cM7DEICV1 LhqvLl0CLc+LV4Vzy6H3eboMSw3qEY+aneRRe2+iyrWNqMQt1z+xVqIK4+msCbrolx8Rfl061nzPJgEM zkpgMgTgmzYHUefLbMApBWvd2U609dY9VDz3fCE2SPQ6vs4/byuzpf3VeqvbuRiCEW5iiqsxz7ciZz4u JAha+ztBd7TTf+lejedPnOWjBwc20XbbPu+vrmTXbCYyaxPu4jajunu21yYUpybDoKh3YcS/q3n2MzD3 KtNIL8MjSOs+kG5eYoeQjpWcBAGgcR+yGI3q7ld9B2LR6iUSYcM8KlClDgnqNcln2mjadPMOtuDKznF0 T6HSkcQuCC/Qdf8RETmt9dJzWaLKMH7snjZf6wH7qO1bP0FbtFQ/DNi4kCephJC7+YiiylQBvun1xdXa f3uHt1xZiSe9ZgTzufyvSBNHXYVeqgF1dB2IY8BIM3pOEwGGOfL98MVR5cR2lLA9Zjpfcc9WDO4xJ4LW 3UGr1XSZv6tGjYbY7A4F9wOUwIegwrSWRag9qHpVYYkrUC/5Tr9OGQyxQcaZh2Ss2T1Ad/MxHDRTu8Ix hYT/rvmHIPuE+OEqWlDTzG7ovB1+jWVZwTRomOrEg4AvqwNUnBZn64pzWpLEcBUIT4hMUabiM4J5KenC sAsh4huK5tcT1hjI+dzOIWxTzqxPDhVhMfTAEQUclU5pt0=","accountType":"HSA2","accountCo untry":"GBR"}])

Tue, 14 Nov 2017 00:19:23 GMT: DEBUG: CloudOS.AppleAuthWidgetController:sc2271 RPC: Responding with result. (id: 01709244-5FE8-4A68-849F-7E5D1E739353 & params = true )

Tue, 14 Nov 2017 00:19:23 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: BEGIN sendEvent: 'loginCompleted'

Tue, 14 Nov 2017 00:19:23 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: active.authUI.appleIdLogin: will handle event 'loginCompleted'

Tue, 14 Nov 2017 00:19:23 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: BEGIN gotoState: active.authUI.appleWidgetLoginCompleted

Tue, 14 Nov 2017 00:19:23 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: starting from current state: active.authUI.appleIdLogin

Tue, 14 Nov 2017 00:19:23 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: current states before: active.authUI.appleIdLogin

Tue, 14 Nov 2017 00:19:23 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: pivot state = active.authUI

Tue, 14 Nov 2017 00:19:23 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: <-- exiting state: active.authUI.appleIdLogin

Tue, 14 Nov 2017 00:19:23 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: --> entering state: active.authUI.appleWidgetLoginCompleted

Tue, 14 Nov 2017 00:19:23 GMT: DEBUG: CloudKit: Sending login POST request to https://setup.icloud.com/setup/ws/1/accountLogin

Tue, 14 Nov 2017 00:19:23 GMT: DEBUG: --> Request 4: POST to https://setup.icloud.com/setup/ws/1/accountLogin?clientBuildNumber=17GProject50& clientId=3999DA1B-CDDB-4F7A-A0CA-158B06D267DD&clientMasteringNumber=17G45, headers: Content-Type=text/plain, body: (omitted)

Tue, 14 Nov 2017 00:19:23 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: current states after: active.authUI.appleWidgetLoginCompleted

Tue, 14 Nov 2017 00:19:23 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: END gotoState: active.authUI.appleWidgetLoginCompleted

Tue, 14 Nov 2017 00:19:23 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: END sendEvent: 'loginCompleted'

Tue, 14 Nov 2017 00:19:23 GMT: DEBUG: CloudOS.AppleAuthWidgetController:sc2271 RPC: Received invocation for method `authWidgetWillChangeFlow`. (id: 772235AD-9F20-4FA5-8CCB-6A4F86ED7B5D params:[{"to":"HSA2"}])

Tue, 14 Nov 2017 00:19:23 GMT: DEBUG: Auth UI flow is changing to -> 'HSA2'

Tue, 14 Nov 2017 00:19:23 GMT: DEBUG: CloudOS.AppleAuthWidgetController:sc2271 RPC: Responding with result. (id: 772235AD-9F20-4FA5-8CCB-6A4F86ED7B5D & params = true )

Tue, 14 Nov 2017 00:19:23 GMT: DEBUG: <-- Response 4: 500 (295ms), headers: cache-control=no-cache, no-store, private, content-type=application/json; charset=UTF-8, via=icloudedge:ld05p00ic-ztde020939:7401:17RC169:London, x-apple-request-uuid=b4595725-bb7a-47af-b760-922f428b7e61 body: {"success":false,"error":"statusCode = UnknownServerError, statusCode = UnknownServerError, Exception loading DatastoreAssignment dsid: 215410593"}

Tue, 14 Nov 2017 00:19:23 GMT: DEBUG: COS: invoking loginDidFail

Tue, 14 Nov 2017 00:19:23 GMT: WARN: Auth: No auth bag or recognized status code

Tue, 14 Nov 2017 00:19:23 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: BEGIN sendEvent: 'resendLoginOrValidateRequest'

Tue, 14 Nov 2017 00:19:23 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: active.authUI.appleWidgetLoginCompleted: will handle event 'resendLoginOrValidateRequest'

Tue, 14 Nov 2017 00:19:23 GMT: DEBUG: sending accountLogin request again.

Tue, 14 Nov 2017 00:19:23 GMT: DEBUG: CloudKit: Sending login POST request to https://setup.icloud.com/setup/ws/1/accountLogin

Tue, 14 Nov 2017 00:19:23 GMT: DEBUG: --> Request 5: POST to https://setup.icloud.com/setup/ws/1/accountLogin?clientBuildNumber=17GProject50& clientId=3999DA1B-CDDB-4F7A-A0CA-158B06D267DD&clientMasteringNumber=17G45, headers: Content-Type=text/plain, body: (omitted)

Tue, 14 Nov 2017 00:19:23 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: END sendEvent: 'resendLoginOrValidateRequest'

Tue, 14 Nov 2017 00:19:23 GMT: DEBUG: CloudOS.AppleAuthWidgetController:sc2271 RPC: Received invocation for method `receivePingRequest`. (id: 75ECFA14-C63F-43CB-9D93-74B4484B81F2 params:["authWidgetDidChangeFlow"])

Tue, 14 Nov 2017 00:19:23 GMT: DEBUG: CloudOS.AppleAuthWidgetController:sc2271 RPC: Responding with result. (id: 75ECFA14-C63F-43CB-9D93-74B4484B81F2 & params = true )

Tue, 14 Nov 2017 00:19:23 GMT: DEBUG: CloudOS.AppleAuthWidgetController:sc2271 RPC: Received invocation for method `authWidgetDidChangeFlow`. (id: AA8029DC-E9CA-4814-9922-7FE747406980 params:[{"to":"HSA2"}])

Tue, 14 Nov 2017 00:19:23 GMT: DEBUG: Auth UI flow has changed to -> 'HSA2'

Tue, 14 Nov 2017 00:19:23 GMT: DEBUG: CloudOS.AppleAuthWidgetController:sc2271 RPC: Responding with result. (id: AA8029DC-E9CA-4814-9922-7FE747406980 & params = true )

Tue, 14 Nov 2017 00:19:23 GMT: DEBUG: <-- Response 5: 500 (233ms), headers: cache-control=no-cache, no-store, private, content-type=application/json; charset=UTF-8, via=icloudedge:ld05p00ic-ztde020939:7401:17RC169:London, x-apple-request-uuid=0c00ec12-6338-4c62-9528-9cf9a776b53c body: {"success":false,"error":"statusCode = UnknownServerError, statusCode = UnknownServerError, Exception loading DatastoreAssignment dsid: 215410593"}

Tue, 14 Nov 2017 00:19:23 GMT: DEBUG: COS: invoking loginDidFail

Tue, 14 Nov 2017 00:19:23 GMT: WARN: Auth: No auth bag or recognized status code

Tue, 14 Nov 2017 00:19:23 GMT: WARN: Already exceeded the maximum number of login request attempts. Hence marking the request as failure.

Tue, 14 Nov 2017 00:19:23 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: BEGIN sendEvent: 'authDidNotConnect'

Tue, 14 Nov 2017 00:19:23 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: active.authUI.appleWidgetLoginCompleted: will handle event 'authDidNotConnect'

Tue, 14 Nov 2017 00:19:23 GMT: INFO: SC.Statechart<cloudos-statechart, sc1171>: END sendEvent: 'authDidNotConnect'

Tue, 14 Nov 2017 00:19:29 GMT: DEBUG: CloudOS window received focus event

Tue, 14 Nov 2017 00:19:31 GMT: DEBUG: CloudOS window received blur event

Tue, 14 Nov 2017 00:19:31 GMT: DEBUG: CloudOS window is hidden

Tue, 14 Nov 2017 00:19:32 GMT: DEBUG: Sending stats to feedbackws

Tue, 14 Nov 2017 00:19:32 GMT: DEBUG: --> Request 6: POST to https://feedbackws.icloud.com/reportStats, headers: Content-Type=text/plain, body: (omitted)

Tue, 14 Nov 2017 00:19:32 GMT: DEBUG: <-- Response 6: 200 (364ms), headers: cache-control=no-cache, no-store, private, content-type=application/json; charset=UTF-8, via=icloudedge:ld05p00ic-zteu020917:7401:17RC169:London, x-apple-request-uuid=d2bbd286-ebc4-432f-a89f-838370871649 body: (omitted)

Tue, 14 Nov 2017 00:19:32 GMT: INFO: Successfully sent stats to feedbackws

Tue, 14 Nov 2017 00:19:34 GMT: DEBUG: CloudOS window is visible

Tue, 14 Nov 2017 00:19:34 GMT: DEBUG: CloudOS window received focus event

Tue, 14 Nov 2017 00:19:35 GMT: DEBUG: CloudKit: ErrorCatcher dialog invoked.

Tue, 14 Nov 2017 00:19:35 GMT: DEBUG: SC.Module: Attempting to load 'cloudkit/error_catcher'

Tue, 14 Nov 2017 00:19:35 GMT: DEBUG: SC.Module: Module 'cloudkit/error_catcher' already loaded.

Tue, 14 Nov 2017 00:19:35 GMT: DEBUG: SC.Module: Evaluating JavaScript for module 'cloudkit/error_catcher'.

Tue, 14 Nov 2017 00:19:35 GMT: DEBUG: SC.Module: Module 'cloudkit/error_catcher' has completed loading, invoking callbacks.


Any ideas? 😟

macOS High Sierra (10.13.1), null

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Nov 14, 2017 12:29 PM in response to chylu In response to chylu

Try logging in using another admin user account and try the Safe Mode.


Safe Mode - About El Capitan
also Sierra


Safe Mode Startup – El Capitan. also Sierra


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

Nov 14, 2017 12:29 PM

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User profile for user: chylu

Question: Can't login to iCloud with High Sierra (10.13.1)