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Question: stuck in recovery due to dead battery

How do I get my phone to receive updated and restored filed when the battery is dead? I am in the recovery mode, old programs removed then stops updating. I can't get the phone to recharge in the recovery mode. When plugged into anything, the recovery screen comes up on the phone.

iPhone 5s

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Nov 14, 2017 2:58 PM in response to kjmcfly In response to kjmcfly

Hi kjmcfly,

It sounds like your device is stuck in recovery mode and may also be having some trouble charging. I'd like to help you get this resolved!

If your device is powering off while trying to restore it in recovery mode, you may want to plug the iPhone into a reliable power source and let it charge for a while before trying again. Also, try using a different Lightning to USB cable if you have one.

Please follow the guidance in these support articles to troubleshoot your issues:
If your iPhone, iPad, or iPod touch won't charge - Apple Support
If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

Cheers.

Nov 14, 2017 2:58 PM

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Nov 15, 2017 8:01 PM in response to kjmcfly In response to kjmcfly

What if I have done all of these steps and find that the phone won't charge. As soon as I plug the phone into anything, an ipad, mac or wall outlet, it cycles to the recovery screen.


What I have: the phone is off, latest itunes installed but not running, either on the mac or windows laptop, the phone is plugged into the machine, the phone shows the battery, flashes to the apple logo then flashes to the recovery screen, at which time itunes boots up and I go through the restore cycle until all of the programs are removed and the download of the ios begins and instantly gives me the error 2001, which you addressed.


Or: the phone is off (?dark) I plug it into a charging unit, (directly into mac, transformer or win laptop). The battery displays, the apple logo displays then the recovery mode screen comes up. I believe the ios is too screwed up to let the thing take a charge in the recovery mode.


Any Suggestions???

Nov 15, 2017 8:01 PM

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Question: stuck in recovery due to dead battery