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Question: Iphone 6s mic problem

So I have an iphone 6s and everything works fine, Or it did until I upgraded to ios 11.1 (Could be sooner as I rarely make calls) When I make calls, I cant hear them and they cant hear me. It's completely silence. However, if I put it on speaker I can hear them but they still cant hear me. Its weird because I can use voice to text and Siri can still hear me but the mic doesn't work when I make calls or record videos. I've searched everywhere and cant find a solution and the closest apple store in 2 1/5 hours away. I've tried turning off noise cancellation and it worked for like 10 seconds

iPhone 6s, iOS 11.1

Posted on


Nov 14, 2017 3:17 PM in response to Spiffy213 In response to Spiffy213

Hello Spiffy213,

Thanks for asking the Apple Support Communities for help with your iPhone. I am happy to assist.

First, I recommend checking for a Carrier Settings Update: Update your carrier settings on your iPhone or iPad - Apple Support

If you still have issues, please check the troubleshooting provided in these three help articles:

If you can‘t hear a person on a call or voicemail or if the sound isn‘t clear on your iPhone

If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker

Get help with the microphones on your iPhone, iPad, and iPod touch

Thanks and have a great day.

Nov 14, 2017 3:17 PM

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Question: Iphone 6s mic problem